The VMware vRealize® True Visibility™ Management Pack for ServiceNow is an embedded adapter for vRealize Operations (vROps) that contextualizes vRealize data by collecting ServiceNow CMDB configuration items (CIs) and mapping those vRealize objects based on a user-defined schema.

Notable Features

The Management Pack for ServiceNow provides the following notable features:

  • User-defined CMDB visibility in vRealize Operations

  • Automatically generated dashboards based on user-defined configuration

Release Notes

View Release Notes

Known Issues / Limitations

  • This product supports only a single adapter instance/single ServiceNow target.

  • Proxies are not supported.

  • CMDB Sync is not compatible with the ServiceNow Discovery Plugin

See also:

System Requirements (ServiceNow)