vRealize True Visibility Management Pack for ServiceNow

15 JUL 2021 | Build 18205103

What's in the Release Notes

The release notes cover the following topics:

About vRealize True Visibility Management Pack for ServiceNow

The VMware vRealize® True Visibility™ Management Pack for ServiceNow is an embedded adapter for vRealize Operations (vROps) that contextualizes vRealize data by collecting ServiceNow CMDB configuration items (CIs) and mapping those vRealize objects based on a user-defined schema.

Version Release Date Description
4.1.0 15 JUL 2021

Allow users to add custom trees to the custom_trees director under 'work' in order to define their own mapping for CMDB Sync

Allow users to specify additional columns to collect in built-in trees

Added additional configuration validation tests in test connection

Add Maximum Request Retries for vROps and ServiceNow to Advanced Configurations

Added support for the Discovery object ('cmdb_ci_cloud_service_account')

4.0.0 15 APR 2021

Added CMDB population and synchronization

Improved alert synchronization with option for creating alerts, events or incidents

3.0.0 06 OCT 2020 Initial General Availability release for VMware vRealize® True Visibility™


For more information, see the product documentation


Before You Begin

  vROps Requirements ServiceNow Requirements

vRealize Operations 7.x or 8.x

All ServiceNow supported versions (Kingston+)
Connection vROps hostname or IP address

A ServiceNow host address

A configuration file (see: Creating a Configuration File (ServiceNow)

Note:ServiceNow calls are made to the​Table API​ and​ CMDB Meta API​.

Credentials N/A
A least privileged user with itil credentials is required (see: Creating a Least Privileged User (ServiceNow)


Known Issues/Limitations

The following known issues/limitations exist for the currently-released version of the Management Pack:

  • This product supports only a single adapter instance/single ServiceNow target.
  • Proxies are not supported.
  • CMDB Sync is not compatible with the ServiceNow Discovery Plugin.
check-circle-line exclamation-circle-line close-line
Scroll to top icon