Before installing and configuring the Management Pack, ensure your system meets the following requirements.

For compatibility between products, please refer to:

vRealize Operations Interoperability for ServiceNow

-OR-

Third Party Solution Interoperability for ServiceNow

vRealize Operations Requirements

ServiceNow Requirements

Connection

vROps hostname or IP address

A ServiceNow host address

A configuration file (see: Creating a Configuration File (ServiceNow)

Note:

ServiceNow calls are made to the​Table API​and​CMDB Meta API​.

Credentials

N/A

A least privileged user with itil credentials is required (see: Creating a Least Privileged User (ServiceNow)