For added security, we recommend adding an SSL certificate to the vROps truststore for your ServiceNow CMDB.


Different levels of security can be configured in the Management Pack for ServiceNow. Theleast secure configuration is to leave the default selection ofFalsefor the ServiceNow SSL ConfigurationAdvanced Setting. In this configuration, the Management Pack will accept all SSL certificates.For added security,you can enable SSL by following the instructions below and selectingTruefor theSSL ConfigurationAdvanced Setting whenCreating an Adapter Instance (ServiceNow).

  1. Obtain the SSL certificate for your Unity host server from your Internet browser. Export the certificate as an X.509 Certificate (PEM).

  2. Copy the certificate to your vROps machine.

  3. Use ‘ssh’ to log in to the vROps machine as the root user, then run the following command:


    $VCOPS_BASE/jre/bin/keytool -import -alias <product_alias> -file /tmp/<certfile> -keystore “$VCOPS_DATA_VCOPS/user/conf/ssl/tcserver.truststore” -storepass `grep ssltruststorePassword /storage/vcops/user/conf/ssl/ | sed s/ssltruststorePassword=//` -trustcacerts


    %VCOPS_BASE%\jre\bin\keytool -import -alias <product_alias> C:\path\to\certfile -keystore “%VCOPS_DATA_VCOPS%\user\conf\ssl\tcserver.truststore” -storepass <truststore_password> -trustcacerts

    Parameter Descriptions:

    • -alias is a unique name for each key that you add (per host)

    • certfile is the location where the cert file was saved

  4. Run the reboot command to re-start the vROps machine for the changes to take effect.