The Alert column on the Inventory page shows the warning icon for one or more vCenter instances.
Cause
The vCenter is either unreachable or disconnected from VMware Cloud Gateway.
Solution
- Click > to expand the vCenter for which the Alert icon is indicating a warning, and verify the status:
- Disconnected: Indicates that the connection between the vCenter and VMware Cloud Gateway is lost.
- Unreachable: Indicates that the VMware Cloud Gateway has been unable to connect to the cloud services for more than 30 minutes.
- Check the network connectivity and ensure that the firewall and proxy settings are configured correctly.
- Ensure that the vCenter and the VMware Cloud Gateway VMs are powered on.
- If the vCenter status is Disconnected:
- Ensure that there is network connectivity between VMware Cloud Gateway and the vCenter.
- Ensure that the time is synchronized between VMware Cloud Gateway and the vCenter.
- If the status is Unreachable:
- Verify whether you can access VMware Cloud Gateway at https://gw-address:5480, where gw-address is the IP address or FQDN of VMware Cloud Gateway.
- If you are unable to access VMware Cloud Gateway by using the URL, try logging in by using SSH.
- If you are still unable to access or locate the VMware Cloud Gateway VM, delete the VMware Cloud Gateway VM.
- Install a new instance of VMware Cloud Gateway. See Install VMware Cloud Gateway.
- Connect the vCenter instances associated with the deleted VMware Cloud Gateway VM to the newly installed VMware Cloud Gateway VM. See Connect Your vCenter to VMware Cloud Gateway.
Note: If these vCenter instances were already converted to subscription, you do not need to convert them to subscription again.
- If the issue still persists, contact VMware Support.