You can collect installation log files and check these files to identify the source of a failure if vCenter Server appliance stops responding during initial startup.
Procedure
- Access the vCenter Server appliance shell.
| Option |
Description |
| If you have direct access to the appliance |
Press Alt+F1. |
| To connect remotely |
Use SSH or another remote console connection to start a session to the appliance. |
- Enter a user name and password that the appliance recognizes.
- In the appliance shell, run the pi shell command to access the Bash shell.
- In the Bash shell, run the vc-support.sh script to generate a support bundle.
This command generates a
.tgz file in
/storage/log.
- Export the generated support bundle to the [email protected]:/tmp folder.
scp /var/tmp/vc-etco-vm-vlan11-dhcp-63-151.eng.vmware.com-2014-02-28--21.11.tgz [email protected]:/tmp
- Determine which firstboot script failed.
cat /var/log/firstboot/firstbootStatus.json
What to do next
To identify potential causes of the failure, examine the log file of the firstboot script that failed.
