You can collect installation log files and check these files to identify the source of a failure if vCenter Server appliance stops responding during initial startup.

Procedure

  1. Access the vCenter Server appliance shell.
    Option Description
    If you have direct access to the appliance Press Alt+F1.
    To connect remotely Use SSH or another remote console connection to start a session to the appliance.
  2. Enter a user name and password that the appliance recognizes.
  3. In the appliance shell, run the pi shell command to access the Bash shell.
  4. In the Bash shell, run the vc-support.sh script to generate a support bundle.
    This command generates a .tgz file in /storage/log.
  5. Export the generated support bundle to the user@x.x.x.x:/tmp folder.
    scp /var/tmp/vc-etco-vm-vlan11-dhcp-63-151.eng.vmware.com-2014-02-28--21.11.tgz user@x.x.x.x:/tmp
  6. Determine which firstboot script failed.
    cat /var/log/firstboot/firstbootStatus.json

What to do next

To identify potential causes of the failure, examine the log file of the firstboot script that failed.