Advanced Configuration

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The ServiceNow system administrators can configure the additional features to enhance the VMware vRealize Automation ITSM Application for ServiceNow.

Enable the Two-Way Check-Out
Two-way check-out enables users to send multiple requests for catalog items at the same time.
Configure and Run Import Jobs
The Configure and Run Import Jobs section describes the jobs that are automatically scheduled at the time of installation. You can update the default schedule as required. You can also run these jobs manually (on-demand).
Email and Ticketing Properties
The ServiceNow system administrator or application admin can configure email notification properties and support tickets in the VMware vRealize Automation ITSM Application for ServiceNow.
System Properties
The system properties chapter contains the most commonly used system properties in the VMware vRealize Automation ITSM Application for ServiceNow.
Configure the Multi-Level Approval for Catalog Item Requests
The ServiceNow administrator can configure the multi-level approval for the ServiceNow catalog request.
Configure the Multi-Level Approval for Day-2 Action Catalog Item Request
The ServiceNow administrator can configure the multi-level approval for the day-2 action.
Create Custom Workflow for Specific Catalog Items
By default, VMware vRealize Automation Request Workflow is assigned to each catalog item in the VMware vRealize Automation ITSM Application for ServiceNow. The ServiceNow system administrator can create their custom workflow and assign it to catalog items.

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