To establish the connection between the vRealize Automation and the VMware vRealize Automation for ServiceNow ITSM application, the ServiceNow system administrator or application administrator must register the ITSM application to a vRealize Automation instance. To register the VMware vRealize Automation for ServiceNow ITSM application with vRealize Automation Cloud a refresh key (API token) is required.
Procedure
- Log in to ServiceNow as a system administrator or ITSM application admin user.
- From the left pane, click .
- From the Endpoint Type drop-down menu, select vRealize Automation Cloud (vRA Cloud).
Note:
While registering the endpoint, the telemetry pop-up will be displayed for consent. For more information, see Telemetry.
- Enter the following details of your vRealize Automation Cloud instance.
Field |
Description |
Name |
Enter a name for the vRealize Automation instance. |
Refresh key |
Enter a refresh key for the vRealize Automation Cloud. |
Base URL |
Select the required region base URL from the drop-down menu.
Note:
By default, three regions are added to the x_vmw_cloudservice.cloud_API_endpoint_URL system property. You can add more vRealize Automation Cloud regions in comma-separated values as required in this system property. Contact VMware Support for more information.
|
Active |
Import jobs run only if the Active box is checked. |
- Click Save and Import to register and import the vRealize Automation Cloud data into the VMware vRealize Automation ITSM application.
- Repeat steps from 2 to 5 to register additional vRealize Automation end-points for different regions.
Note:
If an endpoint is deactivated and reactivated again, then run the scheduled jobs again to reimport. Else, the user cannot perform any day 2 actions. See Configure and Run Import Jobs.
