If an admin user forgets the password to the Web user interface, the account becomes unreachable.
Problem
If vRealize Log Insight has only one admin user and the admin user forgets the password, the application cannot be administered. If an admin user is the only user of vRealize Log Insight, the whole Web user interface becomes inaccessible.
Cause
If a user does not remember their current password,
vRealize Log Insight does not provide a user interface for admin users to reset their own passwords.
Note: Admin users who can log in can reset the password of other admin users. Reset the admin user password only when all admin user accounts' passwords are unknown.
Prerequisites
- Verify that you have the root user credentials to log in to the vRealize Log Insight virtual appliance.
- To enable SSH connections, verify that TCP port 22 is open.