If an admin user forgets the password to the Web user interface, the account becomes unreachable.


If vRealize Log Insight has only one admin user and the admin user forgets the password, the application cannot be administered. If an admin user is the only user of vRealize Log Insight, the whole Web user interface becomes inaccessible.


If a user does not remember their current password, vRealize Log Insight does not provide a user interface for admin users to reset their own passwords.
Note: Admin users who can log in can reset the password of other admin users. Reset the admin user password only when all admin user accounts' passwords are unknown.


  • Verify that you have the root user credentials to log in to the vRealize Log Insight virtual appliance.
  • To enable SSH connections, verify that TCP port 22 is open.


  1. Establish an SSH connection to the vRealize Log Insight virtual appliance and log in as the root user.
  2. Run the script that resets the admin user password:
    The script resets the admin user password, generates a new password, and displays it on the screen.

What to do next

Log in to the vRealize Log Insight Web user interface with the new password and change the admin user password.