Troubleshooting vRealize Log Insight

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You can solve common problems related to vRealize Log Insight administration before calling VMware Support Services.

Cannot Log In to vRealize Log Insight on Internet Explorer
vRealize Log Insight authentication fails on Internet Explorer.
vRealize Log Insight Runs Out of Disk Space
A vRealize Log Insight primary or worker node might run out of disk space if you are using a small virtual disk, and archiving is not activated.
Import of Archived Data Might Fail
The import of archived data might fail if the vRealize Log Insight vRealize Log Insight virtual appliance runs out of disk space.
Use the Virtual Appliance Console to Create a Support Bundle of vRealize Log Insight
If you cannot access the vRealize Log Insight Web user interface, you can download the support bundle by using the virtual appliance console or after establishing an SSH connection to the vRealize Log Insight virtual appliance.
Reset the Admin User Password
If an admin user forgets the password to the Web user interface, the account becomes unreachable.
Reset the Root User Password
If you forget the password of the root user, you can no longer establish SSH connections or use the console of the vRealize Log Insight virtual appliance.
Alerts Could Not Be Delivered to vRealize Operations
vRealize Log Insight notifies you if an alert event cannot be sent to vRealize Operations. vRealize Log Insight retries sending the alert every minute until the problem is resolved.
Unable to Log In Using Active Directory Credentials
You cannot log in to the vRealize Log Insight Web user interface when you use Active Directory credentials.
SMTP does not work with STARTTLS option activated
When you configure the SMTP server with the STARTTLS option activated, test emails fail. Add your SSL certificate for the SMTP server to the Java truststore to resolve the problem.
Upgrade Fails Because the Signature of the .pak file Cannot Be Validated
vRealize Log Insight upgrade fails because of a corrupted .pak file, expired license or insufficient disk space.
Upgrade Fails with an Internal Server Error
vRealize Log Insight upgrade fails with an Internal Server Error because of a connection problem.
Missing vmw_object_id Field in the First Log Message After Integration with VMware Products
After integrating vRealize Log Insight with VMware products, the first log message does not contain the vmw_object_id field.

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