vRealize Operations support bundles contain log and configuration files that help troubleshoot a vRealize Operations cloud proxy issue.

Use the Support Bundles (Cloud Proxy) page to create the support bundle on cloud proxy.

Log in to the vRealize Operations administration interface at https://master-node-name-or-ip-address/admin and then click Support > Support Bundles (Cloud Proxy).

Support Bundle (Cloud Proxy) Options

The options include toolbar and data grid options.

Use the toolbar options to add, download, or remove items.

Table 1. Support Bundle (Cloud Proxy) Toolbar Options
Option Description
Add Open a dialog box that guides you through the process of creating a support bundle on cloud proxy.

Select the cloud proxy and then click OK to create a support bundle on the selected cloud proxy.

The support bundle is created under the following directory /storage/core/vmware-vrops-cprc/support.
Delete Remove the selected support bundle.
Download Download the support bundle in ZIP format.
Reload Refresh the list of support bundles.

Use the data grid options to view item details.

Table 2. Support Bundle (Cloud Proxy) Data Grid Options
Option Description
Bundle System-generated identifier for the support bundle.
Cloud Proxy Name The name of the cloud proxy on which the support bundle is created.
Date and Time Created Time when support bundle creation began.
Status Progress of support bundle creation.
File Size The size of the support bundles.
Note: Generation and download of support bundles through the Support Bundles ( Cloud Proxy) page works only if the cloud proxy is connected to the cluster.

If there is a disconnect between the cloud proxy and vRealize Operations, you can generate a support bundle on cloud proxy manually.

Open an SSH connection with the cloud proxy appliance and run the followng command:
  • For 8.3 and 8.4 version: $> cprc-cli -sb
  • For 8.5 and later versions: $> cprc-cli -sb IS_HEAVY, where IS_HEAVY should be specified as true or false
With cprc-cli -sb true, the support bundle is generated with journal.ctl logs. With cprc-cli -sb false , the support bundle is generated without journal.ctl logs. The support bundle is created in the following path: directory /storage/db/vmware-vrops-cprc/support.

For adding some extra files into the support bundle, you need to modify configuration file available here: /storage/db/vmware-vrops-cprc/configuration/cprc.support.bundle.configuration . Add the path of needed file into cprc.support.bundle.configuration in the files: section. Then generate the support bundle with the cprc-cli -sb or cprc-cli -sb false command, based on the version you are on.

For example if you want to add the /var/log/firstboot/vcopssuitevm.log file into the support bundle, add this path into the files: section of /storage/db/vmware-vrops-cprc/configuration/cprc.support.bundle.configuration. Then generate the support bundle with either the cprc-cli -sb or the cprc-cli -sb false command, based on the version you are on.

Once done, you can download or delete these support bundles from the Support Bundles (Cloud Proxy) page.