You can use vRealize Operations to resolve problems that your customers raise, respond to alerts that identify problems before your customers report problems, and generally monitor your environment.
When your customers experience performance problems and call you to resolve the problem, the data that vRealize Operations collects and processes is presented to you in graphical forms. You can then compare and contrast objects, understand the relationship between objects, and determine the root cause of problems.
A generated alert notifies you when objects in your environment are experiencing problems. If you resolve the problem based on the alert before your customers notice, then you avoid service interruptions.
You can investigate the problems that generate alerts or that result in calls by using the Alerts, Events, Details, and Environment tabs. If you find the root cause of the problem, you might be able to resolve the problem by running an action. The actions change objects in the target system, for example, the VMware vCenter Server® system, from vRealize Operations .