Troubleshooting VMware Aria Operations for Logs

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You can solve common problems related to VMware Aria Operations for Logs administration before calling VMware Support Services.

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VMware Aria Operations for Logs Runs Out of Disk Space
A VMware Aria Operations for Logs primary or worker node might run out of disk space if you are using a small virtual disk, and archiving is not activated.
Import of Archived Data Might Fail
The import of archived data might fail if the VMware Aria Operations for Logs virtual appliance runs out of disk space.
Use the Virtual Appliance Console to Create a Support Bundle of VMware Aria Operations for Logs
If you cannot access the VMware Aria Operations for Logs Web user interface, you can download the support bundle by using the virtual appliance console or after establishing an SSH connection to the VMware Aria Operations for Logs virtual appliance.
Reset the Admin User Password
If an admin user forgets the password to the Web user interface, the account becomes unreachable.
Reset the Root User Password
Alerts Could Not Be Delivered to VMware Aria Operations
VMware Aria Operations for Logs notifies you if an alert event cannot be sent to VMware Aria Operations. VMware Aria Operations for Logs retries sending the alert every minute until the problem is resolved.
Unable to Log In Using Active Directory Credentials
You cannot log in to the VMware Aria Operations for Logs Web user interface when you use Active Directory credentials.
SMTP does not work with STARTTLS option activated
When you configure the SMTP server with the STARTTLS option activated, test emails fail. Add your SSL certificate for the SMTP server to the Java truststore to resolve the problem.
Upgrade Fails Because the Signature of the .pak file Cannot Be Validated
VMware Aria Operations for Logs upgrade fails because of a corrupted .pak file, expired license or insufficient disk space.
Upgrade Fails with an Internal Server Error
VMware Aria Operations for Logs upgrade fails with an Internal Server Error because of a connection problem.
Missing vmw_object_id Field in the First Log Message After Integration with VMware Products
After integrating VMware Aria Operations for Logs with VMware products, the first log message does not contain the vmw_object_id field.

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