This policy applies to customers with an active maintenance contract, inclusive of Carbon Black App Control (formerly Cb Protection).

The policy is the same for both Server and Sensor/Agent components of any Carbon Black product, except for Carbon Black Hosted EDR (formerly Cb Response Cloud) Servers, which are maintained and upgraded by Carbon Black.

The intent of this policy is to provide consistent and predictable guidelines for product support throughout that product’s lifecycle to allow our customers to strategically plan for upgrades.

These terms apply to all Carbon Black products unless otherwise agreed to in writing in your current maintenance and support agreement and/or master terms and conditions.

Related VMware Carbon Black Product Support Lifecycle Policies: