This policy applies to customers who have an active subscription contract for Carbon Black Cloud. The policy only addresses the sensor components — the server is maintained by VMware Carbon Black.

The intent of this policy is to provide consistent and predictable guidelines for product support throughout that product’s lifecycle to allow our customers to strategically plan for upgrades.

These terms apply to all Carbon Black Cloud customers unless otherwise agreed to in writing in your current maintenance and support agreement and/or master terms and conditions.

The current product release status is located at Product Release Lifecycle Status.

For both the Windows and macOS sensor, VMWare Carbon Black releases a minor release every 6 months, Minor releases are in standard support during that period. They go into extended support after the first 6 months for another 6 months. This means minor releases reach the end of life stage 12 months after the their initial release. All minor releases are updated every month for any bugs and issues with a maintenance release.

The Linux sensor, due to a more frequent release cycle, will be in standard support for 3 months and then move into extended support. Each Linux sensor will remain in extended support for 9 months. This means minor releases reach the end of life stage 12 months after the their initial release. All minor releases are updated every month for any bugs and issues with a maintenance release.