This policy applies to customers who have an active subscription contract for Carbon Black Cloud.

There is a separate lifecycle policy for Carbon Black App Control and Carbon Black Endpoint Detection and Response (EDR).

This policy only addresses the sensor components. The intent of this policy is to provide consistent and predictable guidelines for product support throughout the Carbon Black Cloud sensor life cycle to allow our Carbon Black Cloud customers to strategically plan for upgrades.

These terms apply to all Carbon Black Cloud customers unless otherwise agreed to in writing in your current maintenance and support agreement and/or master terms and conditions.