Configuring ServiceNow Roles and Users

Two application-specific roles must be configured in ServiceNow: one with the privileges to administer the apps, and one for analysts. After the roles are configured, grant them to users.

The built-in ServiceNow System Administrator role grants the following permissions to users who have that role:

• Install the integration application plugins
• Configure Data Collection using the Data Forwarder with AWS S3 Bucket
• Read, write and delete any record
• Create Users
• Can execute all SOAR actions
• View Application Logs
• Access Support Contact
• Uninstall the Application