Using Horizon Help Desk Tool

Horizon Help Desk Tool is a Web application that you can use to get the status of Horizon 7 user sessions and to perform troubleshooting and maintenance operations.

In Horizon Help Desk Tool, you can look up user sessions to troubleshoot problems and perform desktop maintenance operations such as restart or reset desktops.

To configure Horizon Help Desk Tool, you must meet the following requirements:

• Horizon Enterprise edition license or Horizon Apps Advanced edition license for Horizon 7. To verify that you have the correct license, see Verify Horizon Help Desk Tool License.
• An event database to store information about Horizon 7 components. For more information about configuring an event database, see the Horizon 7 Installation document.
• The Help Desk Administrator role or the Help Desk Administrator (Read Only) role to log in to Horizon Help Desk Tool. For more information on these roles see, Configure Role-Based Access for Horizon Help Desk Tool
• Enable the timing profiler on each Connection Server instance to view logon segments.

  Use the following vdmadmin command to enable the timing profiler on each Connection Server instance:

  vdmadmin -I -timingProfiler -enable

  Use the following vdmadmin command to enable the timing profiler on a Connection Server instance that uses a management port:

  vdmadmin -I -timingProfiler -enable -server {ip/server}