Create a Support Bundle

You can collect data for NSX components in form of a bundle. You can provide the bundle to VMware technical support for troubleshooting any issue with NSX. You can view the data collection status, and can download the bundle or collect it from the configured remote server.

Prerequisites

You must be using NSX 6.4.0 or later to use this feature.

Procedure

1. In the vSphere Web Client, navigate to Networking & Security > Tools > Support Bundle.
2. Select required NSX Manager from the list.
3. Select the components to be included in the support log as follows:
   1. To include NSX Manager logs, select the Include NSX Manager logs check box.
   2. Select the required object type from the list. You can select Hosts, Edges, and Controllers.
   3. Based on the selected object type, the available components are listed under the Available Objects column.
      • Select the check box next to the component that you want to include in the logs, and then click the arrow key () to move the component to the Selected Objects list.
      • To remove the selected objects, select the check box next to the component that you want to remove, and then click the arrow key () to move the component to the Available Objects list.
   4. For Hosts, you can select additional log options as Guest Introspection and Firewall.
4. Set the default timeout (in minutes) for the bundle collection process per selected object from the list.
5. Click RESET to clear all selections and start over again.
   Note: You can either download the support bundle, or upload it to a remote server. If you do not want to upload the bundle to a remote server, the bundle will be available for download after it is generated.
6. To upload the bundle to a remote server, perform the following steps:
   1. Select the Upload support bundle to remote file server check box.
   2. Select the transfer protocol as SFTP or FTP server.
   3. Enter the server details as follows:
      • Hostname/IP: Enter a hostname or IP address of the remote server.
      • Username and Password: Enter the user name and password of the remote server.
      • Port: Port number is added by default. You can change the port number, if necessary. To increase or decrease the number, click the arrow key.
      • Backup Directory: Enter the name of your backup directory.
7. Click Start Bundle Collection.

Results

To view the bundle details, click the View Bundle Details link.

You can view overall completion status (in percent) and status for each component. You can view the completion status of bundle (in percent) being uploaded to a remote server. The status can be as follows:

• Pending: Wait for the process to start.
• In Progress: Wait for the process to complete.
• Skipped: This status can appear due to limited disk space. The bundle gets generated with partial logs and is made available for a local download, or is uploaded to a remote server. The status of the logs that are skipped is displayed.
• Failed: Log collection is failed due to various reasons like connectivity issues or timeout error. Click START NEW to start the data collection again.
• Completed: You can now download the bundle or view at the remote server.
• Aborted: The bundle generation process is canceled.
• Partially Completed: The logs are partially collected.

The bundle gets deleted after one of the following tasks:

• Bundle is uploaded to a remote server.
• You start a new log collection request.

What to do next

• You can download the support bundle after it is generated, or you can view the filename that is uploaded to the configured remote server.
• Click START NEW to start the data collection again. A confirmation box appears. Click Yes to start new data generation request.