You can collect the support bundle data for NSX components like NSX Manager, hosts, edges, and controllers. These support bundles are required to troubleshoot any problem related to NSX. You can either download this aggregate support bundle or can directly upload the bundle to a remote server. You can view the overall status of data collection and status for each component.

You can also use API to generate, download, delete, or cancel the bundle collection.

If the size limit in NSX is reached before all the requested logs are generated, the operation skips generation of remaining logs. The bundle gets generated with partial logs and is made available for the local download or FTP upload. The status of logs that are skipped is displayed.

When you request new log collection request, the old bundle gets deleted. The bundle also gets deleted after it has been uploaded to a remote server or the generate logs operation is canceled.

Note: In an aggregated support bundle, the maximum number of nodes (including NSX Manager, NSX Edge, Host, and NSX Controller) should not be more than 200.

Component and Log Types

Component Log Type Log
NSX Manager N/A NSX Manager logs
Host N/A
  • vmkernel logs
  • vsfwd logs
  • netcpa logs
  • syslog
  • General system information
Host Guest Introspection
  • Guest Introspection Host Module (MUX)
  • Guest Introspection SVM
Host Firewall
  • vsfwd logs
  • netcpa logs
NSX Edge N/A Edge logs for selected edges
NSX Controller N/A Controller logs for selected controllers

Following logs are not collected:

  • vSphere ESX Agent Manager (EAM) logs
  • VM Guest logs
Note: The support bundle does not contain all the host log files that you might need to troubleshoot host problems. To collect the complete host logs, use the vCenter Server. For information about collecting vSphere log files, see the vSphere Monitoring and Performance documentation.

User Role and Permissions

User Role Operation Permitted
NSX Administrator All
Security Administrator All
Enterprise Administrator All
Auditor View status and download bundle