Opening a business Notification Properties dialog box

To obtain detailed information about an individual business impact notification, you can use any of the following common methods to open the Notification Properties dialog box:

• Double-click a business impact notification in the Notification Log Console.

• Select a business impact notification in the Notification Log Console and then click Show Notification Properties.

• Right-click a selected business impact notification and then select Properties in the pop-up menu.

• Double-click a business map icon (in the Map Console) affected by active events.

  Notification Properties dialog box showing a ServiceOffering Impacted notification is an example of a Notification Properties dialog box showing detailed information for a ServiceOffering Impacted notification diagnosed by Business Impact Manager.

  Figure 1. Notification Properties dialog box showing a ServiceOffering Impacted notification

  

  In Notification Properties dialog box showing a ServiceOffering Impacted notification, the setting No for attributes IsProblem and IsRoot indicates that the ServiceOffering Impacted notification is not a root cause.

  Possible value combinations for IsProblem and IsRoot attributes shows the three possible value combinations for these two attributes and what the combinations mean.

Table 1. Possible value combinations for IsProblem and IsRoot attributes

IsProblem value	IsRoot value	Meaning
Yes	Yes	Indicates that this notification is a root-cause problem diagnosed by an underlying Domain Manager using event-correlation analysis.
No	Yes	Indicates that this notification is an event computed by an underlying Domain Manager when a certain polled metric equals or exceeds a threshold. The event is a root cause unto itself.
No	No	Indicates that this notification is an impact event generated by a listening Business Impact Manager or by an underlying Domain Manager, or is an informational event originating from the managed network and forwarded by the underlying Domain Manager to the Global Manager.

Note:

Except for notifications created for BusinessProcess elements using the tools described in “Business Process tools” on page 52, no root-cause problems are defined for business elements.

By default, the IsProblem and IsRoot attributes columns do not appear in the Notification Log Console. To add the IsProblem attribute column:

1. Right-click an attribute in column heading (for example, Class) in the Notification Log Console.

2. Select Insert Column in the pop-up menu.

3. Then select IsProblem in the submenu. The IsProblem column is inserted to the left of the selected column.

4. Repeat this procedure to add the IsRoot attribute column.