Root-cause problems diagnosed by VoIP Availability Manager lists the root-cause problems diagnosed by VoIP Availability Manager. For each problem, the table identifies the managed object for which the problem is diagnosed, the condition for the problem, the symptomatic events correlated by VoIP Availability Manager to diagnose the problem, and the impact events generated by VoIP Availability Manager for the problem.

Table 1. Root-cause problems diagnosed by VoIP Availability Manager

Managed object

Root cause

Condition

Symptomatic events of root cause

Impact events generated for root cause *

Device problems

CallServer,MediaGateway,Host,Node,Router,Switch

(Subclasses ofUnitaryComputerSystem)

Down

This device is down.

The problem is diagnosed by IP Availability Manager and made known to VoIP Availability Manager as a system down event.

For example: CallServer::Down

ProxyDown (not visible)

OperationallyDown

VoipApplication::Unresponsive,

VoipNetworkService::Unresponsive,

VoipSession::Disconnected,

VoipProcess::Unresponsive,

CardServiceRedundancyGroup::AllComponentsDown/AtRisk/ReducedRedundancy

Composed Card:: CardImpact

Composed UCS::SystemImpact;

Controlled service Unregistered;

Registered phone Unregistered;

Physical package problems

Card

Down

The physical card monitored by IP Availability Manager is down. This problem applies to cards involved in impacting VoIP services.

Cards monitored are composed of ports connected to IP phones or they host VoIP services such as Avaya’s CLAN or IPSI card. Card status is monitored by IP Availability Manager and is made known by both IP Availability Manager and VoIP Availability Manager with a down event.

ProxyDown (not visible)

OperationallyDown

VoipNetworkService::Unresponsive,

VoipSession::Disconnected,

CardServiceRedundancyGroup::AllComponentsDown/AtRisk/ReducedRedundancy

Card:: CardImpact;

Port::NetworkAdapterImpact;

PackagesSystems UCS::SystemImpact;

Composed Card::CardImpact;

CardRedundancyGroup::GroupImpact

Port

Down

The port associated with the IP phone is down.

ProxyDown (not visible)

Connected IPPhone::Unregistered

VoIP application problems

CTIService

Down

The hosting device is unresponsive.

Unresponsive

CTIService::Unregistered

VoiceMailApplication

Down

The hosting device is unresponsive, or instrument Status is unresponsive, or all of its critical component are unresponsive.

Unresponsive

VoipProcess::Unresponsive;

LayeredOver VoiceMailService::Unregistered;

ServiceException

Partial components are unresponsive.

PartialUnresponsive

VoipProcess::Unresponsive

VoiceMailService

Down

The hosting device is unresponsive or instrument Status is unresponsive.

Unresponsive

VoiceMailService::Unregistered;

VoiceMailApplication::JTAPIException

VoipApplication

Down

The hosting device is unresponsive, or instrument Status is unresponsive, or all critical components are unresponsive, or a key (to application) component is unresponsive.

Unresponsive

VoipProcess::Unresponsive

ServiceException

Partial components are unresponsive.

PartialUnresponsive

VoipProcess::Unresponsive

VoipElement:: Unresponsive

VoIP network service problems

VoipNetworkService

Down

The hosting device is unresponsive, or instrument Status is unresponsive, or all critical components are unresponsive; or a key (to application) component is unresponsive.

Unresponsive

VoipProcess::Unresponsive

ServiceException

Partial components are unresponsive.

PartialUnresponsive

VoipProcess::Unresponsive

CallProcessor

Down

The hosting device is is unresponsive, or instrument Status is unresponsive.

Unresponsive

IPPhone::Unregistered;

IPPhoneGroup::Degraded;

GatewayService

Down

Hosting device is unresponsive, or instrument Status is unresponsive, or all its critical processes are unresponsive.

Unresponsive

GatewayService::Unregistered;

GatewayService::DChannelInactive;

H248RegistrationSession::Disconnected;

VoipProcess::Unresponsive;

IPPhone::Unregistered;

IPPhoneGroup::Degraded;

SignalingRedundancyGroup:: AllComponentsDown/ ReducedRedundancy/AtRisk;

ServiceException

Partial components are unresponsive.

PartialUnresponsive

VoipProcess::Unresponsive

MediaService

Down

Hosting device is unresponsive, or instrument Status is unresponsive, or all its critical component are unresponsive.

Unresponsive

MediaService::Unregistered;

ComposedOf MediaService::Unresponsive;

ServiceException

Partial components are unresponsive.

PartialUnresponsive

MediaService::Unresponsive

SignalingService

Down

The hosting device is unresponsive, or instrument Status is unresponsive.

Unresponsive

IPPhone::Unregistered;

IPPhoneGroup::Degraded;

SignalingRedundancyGroup:: AllComponentsDown/ ReducedRedundancy/AtRisk;

ServiceException

Partial components are unresponsive.

PartialUnresponsive

VoipProcess::Unresponsive

H323Service

Down

The hosting device is unresponsive.

Unresponsive

H323Service::Unregistered

CallManager

Down

The hosting device is unresponsive, or instrument Status is unresponsive, or all critical processes are unresponsive.

Unresponsive

VoipProcess::Unresponsive;

MediaService::Unregistered;

GatewayService::Unregistered;

CTIService::Unregistered;

VoiceMailService::Unregistered;

IPPhone:: Unregistered;

IPPhoneGroup::Degraded;

CallManagerRedundancyGroup::

AllComponentsDown/ReducedRedundancy/AtRisk;

CallProcessor::BackupActivated;

MediaService::Unresponsive;

SignalingService::Unresponsive;

ServiceException

Partial components are unresponsive.

PartialUnresponsive

VoipProcess::Unresponsive

ConvergedCallManager

Down

The hosting device is unresponsive, or instrument Status is unresponsive.

Unresponsive

ConvergedCallManager::BackupActivated (in the second call manager),

ConvergedCallManager::MajorFailover (in EnterpriseSurvivable Server—ESS—call manager),

ConvergedCallManager::MinorFailover (in Local Survivable Processor—LSP—call manager),

IPPhone::Unregistered;

GatewayService::Unregistered;

ConvergedCallManagerRedundancyGroup:: NoIPStationRegistered/AllComponentsDown/ReducedRedundancy/AtRisk;

DS1Service

Down

Received trap indicates DS1 is unresponsive.

Unresponsive

DS1Service::TrunksUnavailable

H323GateKeeper

Down

Received trap indicates CLAN is unresponsive.

Unresponsive

GatewayService::Unregistered;

IPPhone::Unregistered;

IPPhoneGroup::Degraded

IPConnector

Down

Received trap indicates IPSI is unresponsive.

Unresponsive

CardServiceRedundancyGroup::AllComponentsDown/ReducedRedundancy/AtRisk;

Note:

CardServiceRedundancyGroup, as used here, represents a redundant group of IPSI services (cards).

MediaProcessor

Down

Received trap indicates MedPro is unresponsive.

Unresponsive

CardServiceRedundancyGroup::AllComponentsDown/ReducedRedundancy/AtRisk;

Note:

CardServiceRedundancyGroup, as used here, represents a redundant group of MediaProcessor services (cards).

VoiceAnnounceService

Down

Received trap indicates VAL is unresponsive.

Unresponsive

VoipPerformanceManager

Down

The hosting device is unresponsive.

Unresponsive

VoipPerformanceManager::Disconnected;

VoipProcess::Unresponsive;

VoIP service connection problems

H248RegistrationSession

Down

This logical session is down because the H.248 link between the gateway and its call manager or H.323 gatekeeper is down.

Disconnected

GatewayService::Unregistered

* Interpret event entries as <object name>::<event name>.