Events detected or generated by VoIP Availability Manager lists the events detected by VoIP Availability Manager and used as symptoms to diagnose root-cause problems, or generated as impacts. For each event, the table identifies the managed object for the event, the condition that triggers the event, and the instrumentation source of the event.
| Managed object |
Event |
Condition |
Instrumentation source |
|---|---|---|---|
| * Not imported by the Global Manager. ** Non-critical VoipProcess::Unresponsive events are not imported by the Global Manager. |
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| Device events |
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| CallServer,MediaGateway,Host,Node,Router,Switch (Subclasses ofUnitaryComputerSystem) |
ProxyDown (not visible)* |
This system is down. Received a system down event from IP Availability Manager; for example: CallServer::Down * |
IP Availability Manager |
| Collection events |
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| VoipCluster |
RoutePatternsUnavailable |
All route patterns in this VoIP cluster of CallManagers are down. |
VoIP Performance Manager (Avaya only) |
| TrunkGroupsUnavailable |
All trunks in this VoIP cluster of CallManagers are down. |
VoIP Performance Manager (Avaya only) |
|
| ResourceException |
Degraded route pattern or trunk group exists in this VoIP cluster. |
VoIP Performance Manager (Avaya only) |
|
| PhonesUnavailable |
All IP phones are down. |
VoIP Performance Manager (Avaya only) |
|
| MosException |
The percent of poor MOS calls is above the threshold. |
VoIP Performance Manager (Cisco only) |
|
| VoiceMailDevicesUnavailable |
For each call manager in this cluster, there is no registered voicemail device, but there is an unregistered voicemail device. |
VoIP Performance Manager (Cisco only) |
|
| IPPhoneGroup |
Degraded |
The percentage of unregistered IP phones is above the threshold. |
Avaya G3 MIB Cisco CCM MIB Cisco CCME MIB Nortel trap |
| Physical package events |
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| Card |
ProxyDown (not visible) |
This card is down. Received a card down status update pertaining to a card that is providing a VoIP card service, such as a CLAN card or an IPSI card. |
IP Availability Manager |
| OperationallyDown |
The problem pertains to a card that is providing a VoIP card service (such as Avaya’s CLAN or IPSI card) and is diagnosed by VoIP Availability Manager through a received Avaya trap |
Avaya trap |
|
| IPPhone |
Unregistered |
IP phone is not registered with any call agent. |
Avaya SNMP, Cisco SNMP, Nortel trap |
| RegistrationRejected |
IP phone attempting to register to a call agent was rejected. |
Avaya SNMP, Cisco SNMP, Nortel trap |
|
| VoiceMailbox |
HighUtilization |
The percentage of mailbox used time is above the threshold. |
Cisco CUE MIB |
| VoIP application events |
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| VoipApplication |
Unresponsive |
The hosting device is unresponsive, or instrument Status is unresponsive, or all critical components are unresponsive, or a key (to application) component is unresponsive. |
IP Availability Manager, MIB, or trap |
| PartialUnresponsive |
Partial components are unresponsive. |
Generic MIB |
|
| VoiceMailService |
Unregistered |
This voice mail service is not registered with any Call Manager. |
Cisco CCM MIB (Cisco only) |
| Unresponsive |
The hosting device is unresponsive or instrument Status is unresponsive. |
IP Availability Manager |
|
| RegistrationRejected |
The VoiceMail devices attempting to register to call managers were rejected. |
Cisco CCM MIB (Cisco only) |
|
| CTIService |
Unregistered |
CTI service is not registered with any call manager. |
Cisco CCM MIB (Cisco only) |
| RegistrationRejected |
CTI devices attempting to register to call managers were rejected. |
Cisco CCM MIB (Cisco only) |
|
| Unresponsive |
The hosting device is unresponsive. |
IP Availability Manager |
|
| VoiceMailApplication |
HighPortUtilization |
Inbound port or outbound port or total port usages are above the threshold. |
Unity MIB (Cisco only) |
| JTAPIUnresponsive |
JTAPI system is out of service or was shutdown. |
CUE MIB (Cisco only) |
|
| JTAPIException |
JTAPI system is in partial service or no JTPAI port is registered. |
CUE MIB (Cisco only) |
|
| MailboxException |
The mailbox is almost full. |
CUE MIB (Cisco only) |
|
| Unresponsive |
The hosting device is unresponsive, or instrument Status is unresponsive, or all of its critical component are unresponsive. |
IP Availability Manager, Nortel trap, CUE MIB |
|
| PartialUnresponsive |
Partial components are unresponsive. |
Generic MIB |
|
| VoIP network service events |
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| VoipNetworkService |
Unresponsive |
The hosting device for this VoIP network service is unresponsive, or the instrument Status for the service object is unresponsive. |
IP Availability Manager, MIB |
| PartialUnresponsive |
Partial components are unresponsive. |
Generic MIB |
|
| CallManager |
RegistrationRejected |
Some request from devices attempting to register with this call manager were rejected. |
Cisco CCM MIB (Cisco only) |
| CallLoadException |
The calls in progress are above the threshold, and the ratio of active calls to calls in progress is above the threshold. |
VoIP Performance Manager (Cisco only) |
|
| RegistrationException |
The changes in registered hard phones exceeds the threshold. |
VoIP Performance Manager (Cisco only) |
|
| Unresponsive |
The hosting device is unresponsive, or instrument Status is unresponsive, or all critical processes are unresponsive. |
IP Availability Manager, CCM MIB, or Nortel trap |
|
| PartialUnresponsive |
Partial components are unresponsive. |
Generic MIB (Cisco only) |
|
| CallProcessor |
BackupActivated |
This call processor (SRST, for example) changed from standby to active because the primary call server experienced a problem and changed from active to standby. |
Cisco SRST MIB (Cisco only) |
| ExceededMaximumUptime |
The SRST has been performing call processing for too long. The period when it has been active exceeds the threshold. |
Cisco SRST MIB (Cisco only) |
|
| DegradedIPPhoneRegistration |
The unregistered IP phones from this call processor has exceeded the threshold. |
Cisco SRST MIB (Cisco only) |
|
| TrapNotEnabled |
A trap is required to monitor the VoIP service, but trap from the underlying device is not enabled. |
Cisco SRST MIB (Cisco only) |
|
| Unresponsive |
The hosting device for this VoIP network service is unresponsive, or the instrument Status for the service object is unresponsive. |
IP Availability Manager, Cisco CCME SRST MIB |
|
| GatewayService |
ResourceException |
Some outbound calls failed or gateway channel utilization or port utilization exceeds the threshold. Partial components are unresponsive. |
VoIP Performance Manager (Cisco only) |
| Unregistered |
Gateway service is not registered with any call manager. |
Avaya G3 MIB, Cisco CCM MIB Nortel trap |
|
| RegistrationRejected |
Devices attempting to register call managers were rejected. |
Cisco CCM MIB |
|
| DChannelInactive |
Gateway digital signaling channel becomes inactive. |
Cisco CCM MIB |
|
| Unresponsive |
Hosting device is unresponsive, or instrument Status is unresponsive, or all its critical processes are unresponsive. |
IP Availability Manager, Cisco CCM MIB, Avaya G3 MIB, Host Resource MIB, Nortel trap |
|
| PartialUnresponsive |
Partial components are unresponsive. |
Generic MIB (Nortel only) |
|
| MediaService |
Unregistered |
This media service is not registered with any Call Manager. |
Cisco CCM MIB (Cisco only) |
| RegistrationRejected |
Media devices attempting to register call managers were rejected. |
Cisco CCM MIB (Cisco only) |
|
| Unresponsive |
Hosting device is unresponsive, or instrument Status is unresponsive, or all its critical component are unresponsive. |
IP Availability Manager,Nortel trap |
|
| PartialUnresponsive |
Partial components are unresponsive. |
Generic MIB (Nortel only) |
|
| MediaResource |
ResourceException |
Some requests for this type of media resource got rejected. |
VoIP Performance Manager (Cisco only) |
| LoadException |
The percent of active media resource to total resource of this type is above the threshold. |
VoIP Performance Manager (Cisco only) |
|
| H323Service |
Unresponsive |
The hosting device is unresponsive. |
IP Availability Manager |
| CallLoadException |
The percent of active media resource to total resource of this type exceeds the threshold. |
VoIP Performance Manager (Cisco only) |
|
| ConvergedCallManager |
BackupActivated |
This primary Call Manager experienced a problem and changed from active to standby, indicating that a Call Manager failover has occurred. |
Avaya G3 MIB (Avaya only) |
| MajorFailover |
IP endpoints are registered with this Enterprise Survivable Server (ESS) Call Manager, indicating that a major Call Manager failover has occurred. |
Avaya G3 MIB and Avaya trap (Avaya only) |
|
| MinorFailure |
IP endpoints are registered with this Local Survivable Processor (LSP) Call Manager, indicating that a minor Call Manager failover has occurred. |
Avaya G3 MIB and Avaya trap (Avaya only) |
|
| LoadException |
Media server processor occupancy exceeds the threshold. |
VoIP Performance Manager (Avaya only) |
|
| Unresponsive |
The hosting device is unresponsive, or instrument Status is unresponsive. |
IP Availability Manager, Avaya G3 MIB |
|
| VoipPerformanceManager |
Unresponsive |
The hosting device is unresponsive. |
IP Availability Manager |
| Disconnected |
Indicates VoIP-AM has not received a VoIP-PM trap for a certain time specified as PMTraps_Timeout. |
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| H323GateKeeper |
RegistrationException |
There still are IP phones registered to a CLAN card, but the reduced phone registration count exceeds the threshold in the last data sampling interval. |
VoIP Performance Manager (Avaya only) |
| PhonesUnavailable |
There were IP phones registered to CLAN, but all phone registration is dropped now. |
VoIP Performance Manager (Avaya only) |
|
| Unresponsive |
Received trap indicates CLAN is unresponsive. |
Avaya trap |
|
| IPConnector |
Unresponsive |
Received trap indicates IPSI is unresponsive. |
Avaya trap |
| MediaProcessor |
LinksUnavailable |
Control link or Ethernet link is down |
VoIP Performance Manager (Avaya only) |
| Unresponsive |
Received trap indicates MedPro is unresponsive. |
Avaya trap |
|
| DS1Service |
LoadException |
The percent of active trunk exceeds the threshold. |
VoIP Performance Manager (Avaya only) |
| TrunksUnavailable |
All trunks in this DS1 card are down. |
VoIP Performance Manager (Avaya only) |
|
| SignalingService |
Unresponsive |
The hosting device is unresponsive, or instrument Status is unresponsive. |
IP Availability Manager (Nortel only) |
| PartialUnresponsive |
Partial components are unresponsive. |
Generic MIB (Cisco only) |
|
| VoiceAnnounceService |
Unresponsive |
Received trap indicates VAL is unresponsive. |
Avaya trap |
| VoIP process events |
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| VoipProcess |
Unresponsive ** |
The hosting device for this VoIP process is unresponsive, or the instrument Status for the process object is unresponsive. |
IP Availability Manager (A MIB-2 Host Resource) |
| VoIP service connection events |
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| H248RegistrationSession |
Disconnected |
The H.248 link between the gateway and its Call Manager or H.323 gatekeeper is down. |
Avaya CMG MIB |
| VoIP redundancy group events |
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| CardServiceRedundancyGroup |
AllComponentsDown;AtRisk;ReducedRedundancy; |
Same as CallManagerRedundanyGroup |
Avaya trap |
| SignalingRedundancyGroup |
AllComponentsDown;AtRisk;ReducedRedundancy; |
Same as CallManagerRedundanyGroup |
Nortel trap |
| ConvergedCallManagerRedundancyGroup |
AllComponentsDown;AtRisk;ReducedRedundancy; NoIPStationRegistered |
Same as CallManagerRedundanyGroup plus: No IP stations are registered to this group. |
Avaya G3 MIB or IP Availability Manager |
| CallManagerRedundancyGroup |
AllComponentsDown |
There is more than one component in the group, and all components are down. |
Cisco CCM MIB, Nortel trap, or IP Availability Manager |
| AtRisk |
The percent of up components in the group does not exceed the threshold. |
Cisco CCM MIB, Nortel trap, or IP Availability Manager |
|
| ReducedRedundancy |
There are down components in the group, but the up percent exceeds the threshold. |
Cisco CCM MIB, Nortel trap, or IP Availability Manager |
|
| PhonesUnavailable |
None of the call managers in this group have an IP phone registered with them. |
Cisco CCM MIB (Cisco only) |
|
| GatewayDevicesUnavailable |
None of the call managers in this group have a gateway port registered with them. |
Cisco CCM MIB (Cisco only) |
|
| MediaDevicesUnavailable |
None of the call managers in this group have a media device registered with them. |
Cisco CCM MIB (Cisco only) |
|
| CTIDevicesUnavailable |
None of the call managers in this group have a CTI port registered with them. |
Cisco CCM MIB (Cisco only) |
|
An event that is a symptom of a root-cause problem can also be viewed as an impact of the problem. The Global Manager views all symptomatic events and impact events as impacts.
