Overview

Learn how to install and configure the for Avaya Aura. This reports on health statistics for the Avaya Aura Communication Manager call servers. The metrics are collected using SNMP for host statistics and call services.

In addition this SolutionPack:

• Reports on health statistics for the Avaya Aura Communication Manager call servers. Metrics are Collected via SNMP for host statistics, and call services.
• Provides inventory views for Network Regions, and phone end points, as well as registration status. This information is collected via SSH/SAT connections to the ACM <Perl>.
• Provides reports for MOS per phone call. This is collected via CDR (Call Detail Records). You must configure ACM CDR destination to W4N Text Collector, and RTCP (Real Time Communication Protocol) (Perl- based listener, IIRC).

Use these guidelines to prepare your environment for installation of the SolutionPack for Avaya VoIP.

• Verify that prerequisite software is installed in your environment. Support information
• Check that your M&R network configuration has the minimum requirements to run reports.
• Set up your Avaya Aura environment.
  • Enable Call Detail Records (CDR)
  • Configure RTCP monitoring

After setting up your environment:

• Manage SolutionPack licenses.
• Install the SolutionPack for Avaya VoIP (first-time installations)