In order for the for Avaya Aura to provide a full range of call metrics, you must configure the Avaya PBX so that Call Detail Records (CDRs) are sent to the IP address of the Watch4net Server.
- Add node names.
- Add an IP CDR service.
- Set CDR system parameters.
- Enable intra-switch CDRs.
- Enable trunk groups.
- Configure 10-Digit Plus dial plans..
What to do next
For additional details on performing any of these procedures, refer to Configure CDR Monitoring, Avaya document 100059519, available on the Avaya website: http://www.avaya.com.