Enabling Call Detail Records (CDR)

In order for the for Avaya Aura to provide a full range of call metrics, you must configure the Avaya PBX so that Call Detail Records (CDRs) are sent to the IP address of the Watch4net Server.

Follow the steps in the following sections to configure CDR for Avaya Aura.

Procedure

1. Add node names.
2. Add an IP CDR service.
3. Set CDR system parameters.
4. Enable intra-switch CDRs.
5. Enable trunk groups.
6. Configure 10-Digit Plus dial plans..

What to do next

For additional details on performing any of these procedures, refer to Configure CDR Monitoring, Avaya document 100059519, available on the Avaya website: http://www.avaya.com.