What to read next OverviewUse this article to help you find solutions to issues you may have with SAM, the M&R platform, and the SolutionPack for Smarts. Log filesLog files help you diagnose issues that you may have with SAM, the M&R platform, and the SolutionPack for Smarts. Status checks on servicesYou can verify that the services are running and performing their required tasks. Unable to access Smarts EDAAIf your system cannot access Smarts EDAA, follow these steps. Notification cache is emptyFollow these steps when notifications are not appearing in the Notification cache. Stale alerts and messages appear in Notification cacheIf the Notification cache contains stale alerts and messages, you can synchronize SAM and the Notifications cache. This happens when you restart SAM with a different RPS file. Troubleshooting notification list errorsNotifications are not visible in the M&R user interface. "MSAException" and "Map is showing HTTP Error" messages display. Troubleshooting an empty notification listAfter creating a new Notification List in Service Assurance Manager, the notifications are not visible in the M&R User Interface. Troubleshooting Notification view popoutsThe popout option that was formerly available under the gear tool for the Notification report is not available. RabbitMQ does not startFollow these steps to determine why the RabbitMQ service does not start. Tomcat does not startFollow these steps to determine why Tomcat does not start. Tomcat starts but then stops Changing the password of the EDAA accountThe Smarts EDAA logs into domains using the EDAA account . This account has the same access privileges as the admin account as well as the ability to perform actions on behalf of other users. To secure this account, change its default password, which is changeme. How do I change the RabbitMQ passwordsThere are three default accounts in the RabbitMQ installation: an admin account, an account used by the SAM publisher to deliver messages into RabbitMQ, and an account used by the ingestion process to pull messages from RabbitMQ. You can change the password for each one of these accounts. UI cannot display alerts or Smarts topology when CAS is enabledFollow these steps when the Central Authentication Service is enabled and the UI is unable to display information about alerts and objects in the Smarts topology. Wrong CAS host name in runcmd_env.shThe UI informs you when you entered an incorrect Central Authentication Service host name in the runcmd_env.sh script. Services remain registered and running after an uninstallIf you did not stop all services before performing an uninstall, the services are still running and using ports. If you do not want to reboot your system, you must manually stop these services to allow other services to use these ports. Retrieving the current elasticsearch PIDYou can monitor the resource consumption of elasticsearch using the Linux command. This procedure explains where to retrieve the current process ID of elasticsearch. Multi-sort option not working after clicking on Notification column titleWhen you click the column title in Notification view and then try to set the multi-sort option for the same column, multi-sort does not work. Ports that must be open between SAM and M&REnsure that the firewall between the server hosting SAM and the servers hosting M&R (Watch4net) are open. M&R collects data from the Smarts domain managers. Configure the firewall settings to allow access across ports. Parent topic: SolutionPacks for Use with Smarts Domain Managers
