Through the Global Console, you can access a set of server tools to create, modify, or clear BusinessProcess notifications. The tools are called Business Process tools.

Service Assurance Manager Configuration Guide provides details on the server tools .

BusinessProcess elements are typically affected by performance degradation or failures in infrastructure or application elements, and are displayed as impact notifications. However, business leaders, for example, directors and managers, as well as other authorized personnel, can use the Business Process tools to create root-cause problem notifications for BusinessProcess elements when they notice disruptions in processes.

For example, a financial officer of a business unit can create a root-cause notification if the officer sees that the Accounts Receivable process is impacted by external activities such as construction in the building that prevents access to the Accounts Receivable office. The problem with the process can then be resolved in a timely manner.