Working with Notifications

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You can use various options available in VMware Telco Cloud Service Assurance user interface to manage the notifications.

View Recommended Actions
You can view and start Remediation Actions for a particular notification in the VMware Telco Cloud Service Assurance Notification Console.
Server Tools for Notification
The server tool is a process to create/close a trouble ticket for a specific notification. Server tools related to trouble ticket are only displayed for the users with privilege to execute server tool. And, privilege is based on role the user is configured in VMware Telco Cloud Service Assurance.
Add Remediation Rule
This section describes the procedure to create a Remediation Rule in the Operations page.
View Remediation Action
You can view and start Remediation Actions for a particular notification in the VMware Telco Cloud Service Assurance Notification Console.
View Notification Details
The notifications details displays the objects history, causes, caused by and their corresponding values relevant to the notification.
Acknowledge a Notification
To acknowledge the notification, you can performs corrective action on the notification based on their severity.
Unacknowledge a Notification
You can unacknowledge the notification which requires less attention.
Take Ownership of Notification
To perform action on any notification, you can take ownership of the notification.
Release Ownership
You can release the ownership, when you are no longer working on a notification.
Add Audit Log
Sometimes for documentation purposes, you may need to add comments to an audit log for a specific notification. For example, you may want to log a summary of actions taken to solve a problem or list pending issues for the operators on the next shift. The inserted entries cannot be edited or deleted and they are archived as part of the audit log.

Parent topic: Working with VMware Telco Cloud Service Assurance

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