What's in the June Release

Branding Background Image Support on Workspace ONE Intelligent Hub Web

Background Image is back! Admins can upload a background image from Hub Services Branding Settings and have that image rendered on the Hub end user UI. This capability builds on our existing branding settings and enables customers to deliver a more modern and stylish Hub experience.

Note: This is available only on Workspace ONE Intelligent Hub web with this release.

Configure Due Dates for Actionable For You Notifications

Admins can assign due dates to actionable notifications from the Hub Services admin console. Select the day, time, and time zone that a notification action should be due by. A due date icon displays on the notification card in For You so employees can easily see what notifications need their attention and when they are required to complete a notification action by.

Note: This is available only on Workspace One Intelligent Hub web and Windows with this release.

Users can Change Their Primary Device for Two-Factor Authentication from Workspace ONE Intelligent Hub

When the Verify (Intelligent Hub) authentication method is enabled in Workspace ONE Access, users have the ability to select and change their primary device for two-factor authentication from the Support tab in the Workspace ONE Intelligent Hub app.

Note: This is supported on Workspace One Intelligent Hub web and Windows.

May 2022 Release

Removing the 3-Character Limit for People Search

People Search (on Hub Web) will allow searching with just one or two characters instead of the usual 3-character search. This enables support for searching names in logographic languages like Chinese, Japanese, etc.

Admins should provide https links in the Hub Services admin console

The Hub Services admin console will enforce that admins provide https links for any URL or link input fields. This will be applicable to any fields that require a link entry, like custom tab. Existing saved http links will not be affected, but this rule will be applied to any future updates to a link or feature page in the Hub Services admin console. 

Workflows Error Handling – Email Alerts upon failures

Workspace ONE Experience Workflows error handling has been improved to send email alerts directly to Administrators when a scheduled process fails to run successfully for any reason. All integration packs will now have an additional configuration parameter to include an email address to receive these notifications.

Saviynt Access Request Integration Pack for Workspace ONE Experience Workflows

Hub Services customers with Workspace ONE Experience Workflows enabled can configure an integration with Saviynt to notify approvers when a task is pending. Approvers will be able to view the request and take action on the task, such as Approve or Reject, from within the Workspace ONE Intelligent Hub app.

BMC Helix Change Request Integration Pack for Workspace ONE Experience Workflows (Beta)

Hub Services customers with Workspace ONE Experience Workflows enabled can configure an integration with BMC Helix to notify approvers when a Change Request is pending. Approvers will be able to view the request and take action on the change request, such as Approve or Reject, from within the Workspace ONE Intelligent Hub app.

April 2022 Release

Hub Services Notification Admin Console UX Improvements

We made the following enhancements to the Notifications tab in the Hub Services console.

  • The notification preview in the notification builder is now sticky. As you configure notification elements, the preview will always remain in view to easily see how they reflect on the notification card.
  • The time zone expiration field for Return-to-Work notifications supports a combo-box option to allow you to search and select your desired time zone

March 2022 Release

Improved Experience Workflows Error Handling

To improve end user experience and the support experience, Workspace ONE Experience Workflows integration packs will start providing detailed error information when a user-initiated action is not completed successfully.  

Attachment Improvement for Coupa Integration Pack

Coupa tickets can have various attachment types (File, Link, Text) included as part of a requisition. Workspace ONE Experience Workflows integration pack for Coupa has been improved to handle these different attachment types to ensure the approver has all the context required for approving the requisition. 

Accelerated EOL of Legacy Workspace ONE experiences (Workspace One App and Web Portal EOL) on May 15, 2022

For several reasons listed in https://kb.vmware.com/s/article/87908, we are accelerating the EOL of these legacy experiences to May 15, 2022. Customers who have the Workspace ONE Apps deployed or are utilizing the legacy Web Portal should begin planning the lateral migration to Workspace ONE Intelligent Hub or look at enabling the new Hub browser experience. 

Workspace ONE Hub Services will be updating its CloudFront domain name on June 15th, 2022

To improve security and ensure that the domain name will only allow for content from Hub Services specific CDN, Hub Services will provide a different domain URL with its destination as the CDN domain. In preparation of this change and to allow Workspace ONE Intelligent Hub to continue to load content, please add *.hub-services.vmwservices.com to your allow-list by June 15th, 2022. To learn more, please read the following KB article https://kb.vmware.com/s/article/87938.

February 2022 Release

Install Workspace ONE UEM Web Clips (on Windows Hub)

Workspace ONE UEM web clips (deployed through a profile) now have an added option to allow installation by the user. Previously, these web clips were only launchable.

Hub Services Templates changes will update upon App Relaunch or Browser Refresh

When changes are made to Hub Services Template assignments such as priority or reassignment of a template, the new template will be updated on a user’s device when the Workspace ONE Intelligent Hub app is relaunched or when the Hub portal is refreshed in a browser.

Note: This is currently not supported on all platforms. This will be available on the Hub portal in a browser, iOS version 22.01, Android version 22.01, and macOS version 22.01.

Workspace ONE Hub Services Notification Process Library

If you are building custom workflows in Workspace ONE Experience Workflows, we’ve added a process library that will make things easier! You can now import this new Hub Services Notification Process Library to use either as an abstraction or a starting template for building the logic to send a notification to the Workspace ONE Intelligent Hub app.

Integration Pack Test Connection

We’ve added an in-build process to our existing out-of-the-box integration packs for admins to perform a test connection and ensure the configurations are correct.

Zoom Recording Sharing Integration Pack for Experience Workflows

Hub Services customers with Workspace ONE Experience Workflows enabled can configure an integration with Zoom and Office 365 to notify Zoom meeting hosts when their Zoom recording is available. The notification card will also provide a one-click option to share the recording via the Workspace ONE Intelligent Hub app to the attendees of the Zoom meeting.

LinkedIn Learning Integration Pack for Experience Workflows

Hub Services customers with Workspace ONE Experience Workflows enabled can now configure an integration with LinkedIn Learning to notify users in Workspace ONE Intelligent Hub when new and popular trainings are available.

January 2022 Release

Simplify creating Notifications with Notification Templates

Notification Templates allow admins to save standard or commonly used notification content as a template. Instead of starting from a blank slate, admins can create custom notifications quickly from a notification template. Admins can define new notification templates or save an existing notification as a notification template. To further streamline the notification creation experience, admins can send a new notification by copying an existing notification.

Favorites section does not display if Favorites tab is disabled

If the Favorites tab is not enabled in the admin console, the Favorites section will no longer show on the Hub web.

Saba Learning Integration Pack for Workspace ONE Experience Workflows

Hub Services customers that have Workspace ONE Experience Workflows enabled can now configure an integration with Saba Learning to notify users in Workspace ONE Intelligent Hub when a new training has been assigned to them. This notification will contain information about the courses along with a link to the course in Saba.

Compatibility

Web Browser Supported

  • Mozilla Firefox. The latest version.
  • Google Chrome. The latest two versions.
  • Safari. The latest two versions.
  • Microsoft Edge. The latest version.

VMware Product Interoperability Matrix provides details about the compatibility of current and previous versions of VMware products and components.

Internationalization

Hub Services is available in the following languages.

English Arabic
Czech Danish
German French
Spanish Italian
Dutch Japanese
Korean Hebrew
Polish Brazilian Portuguese
Swedish Turkish
Russian Simplified Chinese
Traditional Chinese

Documentation

Workspace ONE Hub Services and Workspace ONE Experience Workflows documentation is in the Workspace ONE Documentation Center.

Workspace ONE Hub Services 2021 release notes are also availale in the documentation center.

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