Hub Services Release Notes

December 2022 Release

Desktop Encryption Recovery Key Can Be Retrieved from Hub Support Tab

Users can retrieve their desktop encryption recovery key from the Support tab in Workspace ONE Intelligent Hub for their macOS or Windows device. To enable this capability for end-users, admins should navigate to the Employee Self-Service tab in the Hub Services admin console and enable Encryption Recovery Key under Device Self-Service.

Note: This is currently supported on Hub Web portal and Windows Hub. This requires Workspace ONE UEM version 22.10 or later.

For You Notification Hub Deep Links Support from Hub Services Admin Console

Admins can add a Workspace ONE Intelligent Hub deep link to a notification action from the Hub Services admin console. When configuring an actionable notification, admins should select the Open In action button and provide the Hub deep link. When users click on that For You action, they will be brought to the Workspace ONE Intelligent Hub app view that the deep link directs to.

Note: Hub deep links are currently only supported on Hub iOS and Android devices. Please refer to their documentation for more information about Hub deep link support.

Shift-Based Access Control in Workspace ONE (in Tech Preview)

The Shift-Based Access Control feature is available now as a Tech Preview.

Shift-Based Access Control enables customers to configure Hub Services capabilities to be available when a shift-based worker is known to be working. This version of Shift-Based Access Control leverages working status information from customers’ WorkJam or Kronos time keeping systems and enables configurable restriction of Workspace ONE Intelligent Hub features such as notifications, app entitlements, and single sign-on when the user is not deemed to be working.

The Shift-Based Access Control Tech Preview is an opportunity for you to preview the feature and give us feedback and functionality suggestions. This feature is not fully supported and cannot be used in a production environment. You can install the tech preview in your test environment. Please reach out to your Account team if you would like to enable this feature.

Note: This version of Shift-Based Access Control supports integration with WorkJam or Kronos time keeping systems and requires Workspace ONE Experience Workflows, Hub Services (Cloud only), Workspace ONE Access (Cloud only), Workspace ONE Intelligent Hub for iOS 22.08 or later, and Android 22.11 or later.

October 2022 Release

View End-user Intelligent Hub Notification Engagement Analytics in Workspace ONE Intelligence

Admins can view notification engagement analytics of their end-users' interactions of Workspace ONE Intelligent Hub notifications in the VMware Workspace ONE Intelligence console. This includes notification metrics like viewed, opened, dismissed, and actioned on. To enable this ability, authorize the Hub Services connector in Workspace ONE Intelligence. You can then build dashboards to visualize the notification engagement analytics. You can also navigate to https://developer.vmware.com/samples to leverage pre-defined notification analytics dashboard templates.

Note: Hub notification analytics are collected from the Hub Web portal, Windows Hub, macOS Hub, iOS Hub 22.10 and Android Hub 22.11.

Additional Device Attributes are Now Available from the Support Tab

Users can view more device attributes about their managed or registered devices from the Workspace ONE Intelligent Hub app Support tab. In the Support tab, when a user selects a device, they can click on Show All Device Identifiers to see more device details to assist with any troubleshooting scenarios.

Note: This is currently supported on Hub Web portal and Windows Hub.

September 2022 Release

Send Intelligent Hub Notifications from Workspace ONE Intelligence Automation Workflows

Hub notification action is now available as an action when configuring automation workflows in Workspace ONE Intelligence. Leverage the Hub Services notification action to target and send Hub notifications to devices about apps, devices, remediation resources, updates, and more. The Hub notification will appear in the For You tab in Intelligent Hub.

Simplified Notification API in Beta

We’re introducing a simplified Notification API that external systems can leverage to send Intelligent Hub notifications to users and devices. The new Notification API reduces integration steps by allowing external systems to send a notification by providing a well-known identifier – either a userGroup name or a SmartGroup name/id. If interested in testing this API, please reach out to your VMware contact to connect with the product team.

August 2022 Release

End Users Can Opt-Out of Notifications from Certain Workspace ONE Experience Workflow Business System Apps

Users can select which business systems apps integrated with Workspace ONE Experience Workflow to receive notifications from. They can select to opt out of receiving notifications. Once they opt out, users do not receive notifications from the business system on any of their devices. This setting is available in the User preferences section in their profile Account page.

Note: This is currently available only on the Hub Web portal.

July 2022 Release

People Search Custom Attributes

People Search was originally built with a set of standard attributes from AD (Active Directory). With this feature, admins will now be able to configure additional attributes that might be custom to their AD implementation. End users will now be able to see more attributes that are associated with their peers such as Slack usernames, Teams accounts, etc.

Note: This will be supported in Hub portal on the Web, Hub for Windows, and Hub for macOS.

Uninstall Applications from Workspace ONE Intelligent Hub on Windows

Users can uninstall native applications from the App Catalog on Windows Workspace ONE Intelligent Hub. Admins decide which apps users can uninstall by using the Desired State Management (DSM) flag in UEM. When the DSM flag is not enabled for an app, users are given the option to uninstall that app from the Hub catalog.

Note: This will be supported on Hub for Windows version 22.06 and UEM version 21.11.

June 2022 Release

Branding Background Image Support on Workspace ONE Intelligent Hub Web

Background Image is back! Admins can upload a background image from Hub Services Branding Settings and have that image rendered on the Hub end user UI. This capability builds on our existing branding settings and enables customers to deliver a more modern and stylish Hub experience.

Note: This is available only on Workspace ONE Intelligent Hub web with this release.

Configure Due Dates for Actionable For You Notifications

Admins can assign due dates to actionable notifications from the Hub Services admin console. Select the day, time, and time zone that a notification action should be due by. A due date icon displays on the notification card in For You so employees can easily see what notifications need their attention and when they are required to complete a notification action by.

Note: This is available only on Workspace One Intelligent Hub web and Windows with this release.

Users can Change Their Primary Device for Two-Factor Authentication from Workspace ONE Intelligent Hub

When the Verify (Intelligent Hub) authentication method is enabled in Workspace ONE Access, users have the ability to select and change their primary device for two-factor authentication from the Support tab in the Workspace ONE Intelligent Hub app.

Note: This is supported on Workspace One Intelligent Hub web and Windows.

May 2022 Release

Removing the 3-Character Limit for People Search

People Search (on Hub Web) will allow searching with just one or two characters instead of the usual 3-character search. This enables support for searching names in logographic languages like Chinese, Japanese, etc.

Admins should provide https links in the Hub Services admin console

The Hub Services admin console will enforce that admins provide https links for any URL or link input fields. This will be applicable to any fields that require a link entry, like custom tab. Existing saved http links will not be affected, but this rule will be applied to any future updates to a link or feature page in the Hub Services admin console. 

Workflows Error Handling – Email Alerts upon failures

Workspace ONE Experience Workflows error handling has been improved to send email alerts directly to Administrators when a scheduled process fails to run successfully for any reason. All integration packs will now have an additional configuration parameter to include an email address to receive these notifications.

Saviynt Access Request Integration Pack for Workspace ONE Experience Workflows

Hub Services customers with Workspace ONE Experience Workflows enabled can configure an integration with Saviynt to notify approvers when a task is pending. Approvers will be able to view the request and take action on the task, such as Approve or Reject, from within the Workspace ONE Intelligent Hub app.

BMC Helix Change Request Integration Pack for Workspace ONE Experience Workflows (Beta)

Hub Services customers with Workspace ONE Experience Workflows enabled can configure an integration with BMC Helix to notify approvers when a Change Request is pending. Approvers will be able to view the request and take action on the change request, such as Approve or Reject, from within the Workspace ONE Intelligent Hub app.

April 2022 Release

Hub Services Notification Admin Console UX Improvements

We made the following enhancements to the Notifications tab in the Hub Services console.

• The notification preview in the notification builder is now sticky. As you configure notification elements, the preview will always remain in view to easily see how they reflect on the notification card.

• The time zone expiration field for Return-to-Work notifications supports a combo-box option to allow you to search and select your desired time zone

March 2022 Release

Improved Experience Workflows Error Handling

To improve end user experience and the support experience, Workspace ONE Experience Workflows integration packs will start providing detailed error information when a user-initiated action is not completed successfully.  

Attachment Improvement for Coupa Integration Pack

Coupa tickets can have various attachment types (File, Link, Text) included as part of a requisition. Workspace ONE Experience Workflows integration pack for Coupa has been improved to handle these different attachment types to ensure the approver has all the context required for approving the requisition. 

Accelerated EOL of Legacy Workspace ONE experiences (Workspace One App and Web Portal EOL) on May 15, 2022

For several reasons listed in https://kb.vmware.com/s/article/87908, we are accelerating the EOL of these legacy experiences to May 15, 2022. Customers who have the Workspace ONE Apps deployed or are utilizing the legacy Web Portal should begin planning the lateral migration to Workspace ONE Intelligent Hub or look at enabling the new Hub browser experience. 

Workspace ONE Hub Services will be updating its CloudFront domain name on June 15th, 2022

To improve security and ensure that the domain name will only allow for content from Hub Services specific CDN, Hub Services will provide a different domain URL with its destination as the CDN domain. In preparation of this change and to allow Workspace ONE Intelligent Hub to continue to load content, please add *.hub-services.vmwservices.com to your allow-list by June 15th, 2022. To learn more, please read the following KB article https://kb.vmware.com/s/article/87938.

February 2022 Release

Install Workspace ONE UEM Web Clips (on Windows Hub)

Workspace ONE UEM web clips (deployed through a profile) now have an added option to allow installation by the user. Previously, these web clips were only launchable.

Hub Services Templates changes will update upon App Relaunch or Browser Refresh

When changes are made to Hub Services Template assignments such as priority or reassignment of a template, the new template will be updated on a user’s device when the Workspace ONE Intelligent Hub app is relaunched or when the Hub portal is refreshed in a browser.

Note: This is currently not supported on all platforms. This will be available on the Hub portal in a browser, iOS version 22.01, Android version 22.01, and macOS version 22.01.

Workspace ONE Hub Services Notification Process Library

If you are building custom workflows in Workspace ONE Experience Workflows, we’ve added a process library that will make things easier! You can now import this new Hub Services Notification Process Library to use either as an abstraction or a starting template for building the logic to send a notification to the Workspace ONE Intelligent Hub app.

Integration Pack Test Connection

We’ve added an in-build process to our existing out-of-the-box integration packs for admins to perform a test connection and ensure the configurations are correct.

Zoom Recording Sharing Integration Pack for Experience Workflows

Hub Services customers with Workspace ONE Experience Workflows enabled can configure an integration with Zoom and Office 365 to notify Zoom meeting hosts when their Zoom recording is available. The notification card will also provide a one-click option to share the recording via the Workspace ONE Intelligent Hub app to the attendees of the Zoom meeting.

LinkedIn Learning Integration Pack for Experience Workflows

Hub Services customers with Workspace ONE Experience Workflows enabled can now configure an integration with LinkedIn Learning to notify users in Workspace ONE Intelligent Hub when new and popular trainings are available.

January 2022 Release

Simplify creating Notifications with Notification Templates

Notification Templates allow admins to save standard or commonly used notification content as a template. Instead of starting from a blank slate, admins can create custom notifications quickly from a notification template. Admins can define new notification templates or save an existing notification as a notification template. To further streamline the notification creation experience, admins can send a new notification by copying an existing notification.

Favorites section does not display if Favorites tab is disabled

If the Favorites tab is not enabled in the admin console, the Favorites section will no longer show on the Hub web.

Saba Learning Integration Pack for Workspace ONE Experience Workflows

Hub Services customers that have Workspace ONE Experience Workflows enabled can now configure an integration with Saba Learning to notify users in Workspace ONE Intelligent Hub when a new training has been assigned to them. This notification will contain information about the courses along with a link to the course in Saba.

Compatibility

Web Browser Supported

• Mozilla Firefox. The latest version.

• Google Chrome. The latest two versions.

• Safari. The latest two versions.

• Microsoft Edge. The latest version.

VMware Product Interoperability Matrix provides details about the compatibility of current and previous versions of VMware products and components.

Internationalization

Hub Services is available in the following languages.

English	Arabic
Czech	Danish
German	French
Spanish	Italian
Dutch	Japanese
Korean	Hebrew
Polish	Brazilian Portuguese
Swedish	Turkish
Russian	Simplified Chinese
Traditional Chinese

Documentation

Workspace ONE Hub Services and Workspace ONE Experience Workflows documentation is in the Workspace ONE Documentation Center.

Workspace ONE Hub Services 2021 release notes are also availale in the documentation center.