When you start using the vRealize Log Insight Cloud service, you subscribe to the service for a trial period. When your trial subscription ends, if you are a VMware Cloud on AWS user, you can use the free VMware Cloud core features in the service or upgrade to a full-time subscription. If you are not a VMware Cloud on AWS user, you must activate a standalone full-time subscription to access all the features in the service.

Trial Subscription

When you start using the vRealize Log Insight Cloud service, you enter a free trial subscription period of 30 days. During this period, you can use all the features in the service. This subscription uses the default log retention period of 30 days.

When the trial period ends, the subscription extends for another 15 days. After the trial period, if you are a VMware Cloud on AWS user, you can continue with the VMware Cloud core subscription or upgrade to a full-time subscription. If you are not a VMware Cloud on AWS user, you must upgrade to a standalone full-time subscription to continue using vRealize Log Insight Cloud.

VMware Cloud Core Subscription

After the trial period, if you are a VMware Cloud on AWS user, the vRealize Log Insight Cloud service switches to a subscription that includes the free VMware Cloud core features. Because these features are included in your VMware Cloud on AWS subscription, you are not charged extra.

The following table lists the features included in this subscription:

Feature Category Feature Availability
Log platform Dashboard creation and sharing Yes
Usage statistics and telemetry Yes
Real-time alerts Yes
Webhook and email notifications Yes
Role-based access control Yes
Metric extraction and forwarding Yes
Log export Yes
Log grouping and reduction Yes
Log comparison and trends Yes
Log agent management Yes
Public query APIs Yes
Log forwarding to on-premises and SaaS destinations Yes
Log processing (filtering, masking, and tagging) Yes
Log archiving
Note: Archiving logs into a VMware-managed S3 bucket incurs additional costs.
Yes
Log sources VMware Cloud on AWS audit and activity logs Yes
VMware Cloud on AWS events and alarms Yes
VMware Cloud on AWS NSX-T firewall logs Total 1 GB per day
VMware Cloud Services Platform audit logs
VMware on-premise product logs
Non-VMware logs (public cloud, apps, containers, and so on)
Log content packs VMware Cloud on AWS audit log content packs Yes
VMware log content packs (vSphere, vSAN, NSX-T, and so on) No
Non-VMware log content packs (AWS, Microsoft, and so on) No
Log retention Query-able retention in platform 7 days

Except for audit logs, activity logs, events, and alarms, this subscription consumes a total of 1 GB of logs per day. Crossing the threshold limit of 1 GB stops the flow of logs into the vRealize Log Insight Cloud service. To use all the features of the service, you can upgrade to a full-time subscription.

Full-Time Subscription

To access all the features in the vRealize Log Insight Cloud service, you can upgrade to a full-time subscription:
  • To upgrade from a trial subscription to a full-time subscription, click Learn More next to the message at the top of the window and click Upgrade to Paid.
  • To upgrade from a VMware Cloud core subscription to a full-time subscription, click a locked menu item in the main menu of the service and click Upgrade to Paid.

This subscription uses the default log retention period of 30 days.

Billing for a full-time subscription is handled through VMware Cloud Services. Your billing cycle begins on the day of the month when you upgrade to a full-time subscription. For example, if you upgrade to a full-time subscription on the 15th of the month, your billing cycle runs from the 15th of the month through the 14th of the following month.

Log volumes for vRealize Log Insight Cloud are tracked in alignment with your billing cycle. The log volume shown on your bill is the entirety of your log volume during the billing period.

For more information about billing, see Billing & Subscriptions in Using VMware Cloud.

The pricing for this subscription is based on the volume of logs consumed by vRealize Log Insight Cloud. The volume of logs billed per day is 1 GB less than the volume of logs consumed. For example, if the volume of logs consumed on a certain day is 5 GB, only 4 GB of logs is billed.

For information about the pricing, see https://cloud.vmware.com/log-intelligence/pricing.