User Scenario: An Alert Arrives in Your Inbox

You return from lunch to find an alert notification in your inbox. You can use vRealize Operations to investigate and resolve the alert.

As a network operations engineer, you are responsible for several hosts and their datastores and virtual machines. You receive emails when an alert is generated for your monitored objects. In addition to alerting you to problems in your environment, alerts can provide viable recommendations to resolve those problems. As you investigate this alert, you are evaluating the data to determine if one or more of the recommendations can resolve the problem.

This scenario assumes that you configured the outbound alerts to send standard email using SMTP. It also assumes that you configured notifications to send you alert notifications using the Standard Email Plug-In. When outbound alerts and notifications are configured, vRealize Operations sends messages when an alert is generated so that you can respond quickly.

Prerequisites

• Verify that outbound alerts are configured for standard email alerts. See Add a Standard Email Plug-In for vRealize Operations Outbound Alerts topic in vRealize Operations Cloud Configuration Guide.
• Verify that outbound alerts are configured for standard email alerts. See vRealize Operations Cloud Configuration Guide.
• Verify that the notifications are configured to send messages to your users for the alert definition. For an example of how to create an alert notification, see User Scenario: Create a vRealize Operations Email Alert Notification topic in vRealize Operations Cloud Configuration Guide .