As a network operations engineer, you receive an email message from vRealize Operations about a datastore for which you are responsible. The email notification informs you about the problem even when you are not presently working in vRealize Operations .

In your email client, you receive an alert similar to the following message. 
Alert was updated at Tue Jul 01 16:34:04 MDT:
Info: datastore1 Datastore is acting abnormally from Mon Jun 30 10:21:07 MDT and was last updated at Tue Jul 01 16:34:04 MDT 

Alert Definition Name: Datastore is running out of disk space
Alert Definition Description: Datastore is running out of disk space
Object Name: datastore1
Object Type: Datastore
Alert Impact: risk
Alert State: critical
Alert Type: Storage
Alert Sub-Type: Capacity
Object Health State: info
Object Risk State: critical
Object Efficiency State: info
Symptoms:
SYMPTOM SET - self
Symptom Name	|  Object Name	|  Object ID	|  Metric	|  Message Info
Datastore space use reaching limit	datastore1	|  b0885859-e0c5-4126-8eba-6a21c895fe1b	|  Capacity|Used Space	|  HT above 99.20800922575977 > 95

Recommendations: 
- Storage vMotion some virtual machines to a different datastore
- Delete unused snapshots of virtual machines
- Add more capacity to the datastore
Notification Rule Name: All alerts - datastores
Notification Rule Description: 
Alert ID: a9d6cf35-a332-4028-90f0-d1876459032b
Operations Manager Server - 192.0.2.0
Alert details

Prerequisites

  • Verify that outbound alerts are configured for standard email alerts. See Add a Standard Email Plug-In for vRealize Operations Outbound Alerts topic in vRealize Operations Cloud Configuration Guide.
  • Verify that outbound alerts are configured for standard email alerts. See vRealize Operations Cloud Configuration Guide.
  • Verify that the notifications are configured to send messages to your users for the alert definition. For an example of how to create an alert notification, see User Scenario: Create an Email Alert Notification topic in vRealize Operations Cloud Configuration Guide.
  • Verify that the notifications are configured to send messages to your users for the alert definition. For an example of how to create an alert notification, see vRealize Operations Cloud Configuration Guide.

Procedure

  1. In your email client, review the message so that you understand the state of the affected objects and determine if you must begin investigating immediately.
    Look for the alert name, the alert state to determine the current level of criticality, and the affected objects.
  2. In the email message, click Alert Details.
    vRealize Operations opens on the Summary tab in the alert details for the generated alert and affected object.
  3. Review the Summary tab information.
    Option Evaluation Process
    Alert name and description Review the name and description and verify that you are evaluating the alert for which you received an email message.
    Recommendations Review the top recommendation, and if available, other recommendations, to understand the steps that you must take to resolve the problem. If implemented, do the prioritized recommendations resolve the problem?
    What is Causing the Problem? Which symptoms were triggered? Which were not triggered? What effect does this evaluation have on your investigation? In this example, the alert that the datastore is running out of space is configured so that the criticality is symptom-based. If you received a critical alert, then it is likely that the symptoms are already at a critical level, having moved up from Warning and Immediate. Look at the sparkline or metric graph chart for each symptom to determine when the problem escalated on the datastore object.

What to do next