Note: As of April 1, 2024, VMware Skyline no longer supports new onboarding of Cloud Services Organizations nor new activation of Skyline in an existing Cloud Services Organization. Existing customers who have activated Skyline within a Cloud Services Organization will continue to use Skyline Advisor Pro.
Single Cloud Services Organization
The minimum VMware Skyline deployment includes a single Cloud Services Organization, one VMware Skyline Collector, and a VMware vCenter Server.
A Cloud Services Organization is a logical container for all your VMware Cloud services. You can add VMware Skyline Advisor to your Cloud Services Organization, which appears under My Services in the Cloud Services console.
Cloud Services Roles
Using Identity & Access Management, you can grant additional users access to the Cloud Services Organization, and the VMware Skyline Advisor service.
There are two Cloud Services roles available, Organization Owner and Organization Member. For more details regarding permissions available for each role, see Organization Roles and Permissions.
The following access is automatically granted to you when you create the Cloud Services Organization and registers the Skyline Collector with the Cloud Services Organization:
Cloud Services Organization Owner
Skyline Administrator
The two roles available for Skyline Advisor are Skyline Administrator and Skyline User. For details regarding each role, see Service Roles in Skyline Advisor Pro
To create a Cloud Services Organization, see Create a Cloud Services Organization.
Multiple Cloud Services Organizations
The combination of Cloud Services Organization, VMware Skyline Collector, and VMware products and solutions added to the Skyline Collector shows the data visible within Skyline Advisor. If you are granted access to VMware Skyline Advisor, you can view environment details, such as object names. Also, you can upload diagnostic data (support bundles) to VMware, for the purposes of troubleshooting for an open Support Request.
However, you may require that different teams, businesses, or organizations only see the VMware products and solutions that are relevant to them. To organize data across multiple teams, businesses, or organizations, you can create multiple Cloud Services Organizations.
The following image details multiple Cloud Services Organizations, for use by multiple lines-of-businesses for a single company:
In the above example, there are two lines-of-business (LOB), Acme, and Rainpole, that share a common Entitlement Agreement (EA) with VMware.
Both Acme, and Rainpole, complete the process to Create a Cloud Services Organization.
They add users from each LOB to the appropriate Cloud Services Organization, with Skyline Advisor access.
They each deploy Skyline Collector within their respective environments.
They each add VMware products and solutions that they manage to their Skyline Collector.
You cannot access the vCenter Server, VMware Aria Operations, Skyline Advisor service for the Rainpole LOB, or the Cloud Services Organization for the Rainpole LOB if you are a member of the Acme LOB. Therefore, as an Acme LOB user, you can only see Acme products and data, and as a Rainpole LOB user, you can only see Rainpole products and data.
As an Entitlement Account (EA) can be associated with multiple Cloud Services Organization, you can create both Cloud Services Organizations (Acme & Rainpole).
