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VMware Skyline 1.0 Advisor Release Notes

Updated on: 27 SEP 2018

VMware Skyline Advisor 1.0 | 27 SEP 2018 

NOTE: These Release Notes do not provide the terms applicable to your license. Consult the VMware Product Guide and VMware End User License Agreement for the license metrics and other license terms applicable to your use of VMware Skyline Collector.

Check for additions and updates to these release notes.

What's in the Release Notes

The release notes cover the following topics:

About VMware Skyline Advisor

VMware Skyline Advisor is a SaaS application available to customers who have adopted proactive support with VMware Skyline. Skyline Advisor enables customers to view their proactive findings and recommendations on-demand within a web browser.   

With the release of Skyline Advisor, Production Support customers will no longer be able to download Operational Summary Reports (OSR) from the OSR download portal. Production Support customers can access their proactive findings and recommendations within Skyline Advisor only, and will no longer receive Operational Summary Reports (OSRs).

Premier Services customers will have access to Skyline Advisor and continue to receive Operational Summary Reports. Premier Services customers will be able to download Operational Summary Reports from the OSR Library available within Skyline Advisor.

For more information, see the VMware Skyline Documentation Center.

This Skyline Advisor release includes the following features and functionality.

Skyline Advisor Home Page

The Skyline Advisor Home page provides you the following information: 

  • My VMware account 

  • Company name 

  • Account ID 

  • Support Entitlement Level 

An Overview of Skyline Advisor and service updates will be displayed here. 

Account Details 

The Skyline Advisor Account Details page provides you the following information: 

  • Account ID 

  • Number of registered Skyline Collectors. 

  • Total number of vCenter Servers added to VMware Skyline.

  • Total number of ESXi Hosts added to VMware Skyline.

  • Total number of Virtual Machines added to VMware Skyline.

  • The amount of time lapsed since product usage data was analysed by VMware Skyline, for the purposes of updating proactive findings and recommendations. 

  • The time when product usage data will be analysed next by VMware Skyline, for the purposes of updating proactive findings and recommendations. 

  • All Skyline Collectors configured within the customer's environment, including Collector ID, Collector Name, Version, Status and Last Activity. 

  • Expanding each Skyline Collector within the Account Details page displays each vCenter Server and/or NSX Manager added to that particular Skyline Collector. Expanding the vCenter Server or NSX Manager displays inventory details. 

Proactive Findings 

The Skyline Advisor Proactive Findings page provides you the following information: 

  • A breakdown of number of proactive findings, based on the level of severity. Severity levels include Critical, Moderate, and Trivial. 

  • A breakdown of number of proactive findings, based on the category. Categories include Compute, Network, Security, and Storage. 

  • Each proactive finding is displayed, either in card view (default) or list view. Clicking a proactive finding displays more detail about the finding, including: ​

    • Finding ID: A unique ID that can be used to ask questions and search for more information related to that particular finding.

    • Date Found: When the finding was discovered within the customer's environment. 

    • Severity: Critical, Moderate, or Trivial. 

    • Description: Provides information on the potential issue discovered within the customer's environment. 

    • Recommendations: Provides information on how to remediate the potential issue within the customer's environment. Recommendations can reference a VMware Knowledge Base article, Best Practice, Security Advisory, or other official VMware article, document, or whitepaper. 

    • Affected Objects: The individual objects that could be impacted by the potential issue. Customer's can view the affected objects either within the same page, or export the affected objects to a CSV file for use in configuration management tools. A Search bar provides the ability to search for a particular object within the proactive finding.   

Search and Filter capabilities are available. This includes the ability to search for a specific proactive finding or description, or filter proactive findings based upon severity level, category or source/object name. 

OSR Library 

The Skyline Advisor OSR Library page is available only to Premier Services customers. Production Support customers will access all of their proactive findings within the Skyline Advisor Proactive Findings page. Operational Summary Reports will continue to be generated for Premier Services customers. These Operational Summary Reports will contain advanced proactive findings only, which may require additional troubleshooting or assistance from a Premier Services Technical Support Engineer.   

The Skyline Advisor OSR Library page provides you the following information: 

  • Operational Summary Report Name. 

  • The Operational Summary Report created date. 

  • The Operational Summary Report type, either standard or custom.

  • Standard Operational Summary Reports are automatically created by VMware Skyline. They are created on a scheduled basis and automatically populated within the OSR Library. 

  • Custom Operational Summary Reports are created by the Premier Services Support Account Manager (SAM), Support Account Engineer (SAE), or other customer-supporting role. An example of a custom Operational Summary Report could include all Critical severity proactive findings, within the Network category. 

  • The ability to Download Operational Summary Reports (OSR).   

Filter capabilities are available. Customers can filter available Operational Summary Reports based upon date created, and report type (standard / custom).