Updated on: 08 NOV 2018
VMware Skyline Advisor | 08 November 2018
NOTE: These Release Notes do not provide the terms applicable to your license. Consult the VMware Product Guide and VMware End User License Agreement for the license metrics and other license terms applicable to your use of VMware Skyline Collector.
Check for additions and updates to these release notes.
About VMware Skyline Advisor
VMware Skyline Advisor is a self-service, web application available to customers who have adopted proactive support with VMware Skyline. Skyline Advisor enables customers to view their proactive findings and recommendations on-demand within a web browser.
With the release of Skyline Advisor, Production Support customers will no longer be able to download Operational Summary Reports (OSR) from the OSR download portal. Production Support customers can access their proactive findings and recommendations within Skyline Advisor only, and will no longer receive Operational Summary Reports (OSRs).
Premier Services customers will have access to Skyline Advisor and continue to receive Operational Summary Reports. Premier Services customers will be able to download Operational Summary Reports from the OSR Library available within Skyline Advisor.
For more information, see the VMware Skyline Documentation Center.
What's New November 8th, 2018
Skyline Advisor Log Assist
Skyline Log Assist is now available within Skyline Advisor. Skyline Log Assist is an additional tab within Skyline Advisor, next to Account Details, Proactive Findings and OSR Library (Premier Services Only). Skyline Log Assist enables the customer to initiate the process of a support log bundle transfer to VMware Global Support Services for the purposes of troubleshooting an open Support Request. Additionally, VMware Technical Support Engineers (TSEs) now have the ability to request logs from objects within your environment. A request from a Technical Support Engineer to the customer requires customer approval before the log upload process begins.
Initiate Log Transfer
The Initiate Log Transfer tab allows for the following:
- Select which object, or objects, within the vCenter Server Inventory to initiate log transfer from.
- Select an open Support Request to attach the logs to for review by VMware Global Support Services (GSS).
- Initiate Log Transfer to VMware.
Customers will receive an email notification when a VMware Technical Support Engineer (TSE) requests a support log bundle. The VMware TSE will receive a notification when the customer approves, or denies, the support log bundle request. The VMware TSE will receive a final notification once the support log bundle is available for review.
The Log Library tab allows you to review current and previous log transfer activity. Details about each log request include:
- Initiated Time/Date
- Associated Support Request (SR)
- Initiated By
- Actioned By
- Last Updated
Additional information about Skyline Log Assist can be found in the Skyline Advisor Getting Started Guide.
Skyline Advisor Proactive Findings
A navigation pane is now available on the left-hand side of the Skyline Advisor page when viewing proactive findings, and when using Log Assist. This navigation is very similar to that of vCenter Server and will allow you to focus on all proactive findings for a particular object, or objects. Also, the navigation will be used to select an object, or objects, within Skyline Log Assist for the purpose of uploading logs to VMware for the purposes of technical support.
The ability to filter proactive findings and recommendations by Object, Severity, Category is now available within the Navigation pane located on the left-hand side of Skyline Advisor.
The Skyline Advisor Account Details page provides you the following information:
Number of registered Skyline Collectors.
Total number of vCenter Servers added to VMware Skyline.
Total number of ESXi Hosts added to VMware Skyline.
Total number of Virtual Machines added to VMware Skyline.
The amount of time lapsed since product usage data was analysed by VMware Skyline, for the purposes of updating proactive findings and recommendations.
The time when product usage data will be analysed next by VMware Skyline, for the purposes of updating proactive findings and recommendations.
All Skyline Collectors configured within the customer's environment, including Collector ID, Collector Name, Version, Status and Last Activity.
Expanding each Skyline Collector within the Account Details page displays each vCenter Server and/or NSX Manager added to that particular Skyline Collector. Expanding the vCenter Server or NSX Manager displays inventory details.
The Skyline Advisor Proactive Findings page provides you the following information:
A breakdown of number of proactive findings, based on the level of severity. Severity levels include Critical, Moderate, and Trivial.
A breakdown of number of proactive findings, based on the category. Categories include Compute, Network, Security, and Storage.
Each proactive finding is displayed, either in card view (default) or list view. Clicking a proactive finding displays more detail about the finding, including:
Finding ID: A unique ID that can be used to ask questions and search for more information related to that particular finding.
Date Found: When the finding was discovered within the customer's environment.
Severity: Critical, Moderate, or Trivial.
Description: Provides information on the potential issue discovered within the customer's environment.
Recommendations: Provides information on how to remediate the potential issue within the customer's environment. Recommendations can reference a VMware Knowledge Base article, Best Practice, Security Advisory, or other official VMware article, document, or whitepaper.
Affected Objects: The individual objects that could be impacted by the potential issue. Customer's can view the affected objects either within the same page, or export the affected objects to a CSV file for use in configuration management tools. A Search bar provides the ability to search for a particular object within the proactive finding.
Search and Filter capabilities are available. This includes the ability to search for a specific proactive finding or description, or filter proactive findings based upon severity level, category or source/object name.
The Skyline Advisor OSR Library page is available only to Premier Services customers. Production Support customers will access all of their proactive findings within the Skyline Advisor Proactive Findings page. Operational Summary Reports will continue to be generated for Premier Services customers. These Operational Summary Reports will contain advanced proactive findings only, which may require additional troubleshooting or assistance from a Premier Services Technical Support Engineer.
The Skyline Advisor OSR Library page provides you the following information:
Operational Summary Report Name.
The Operational Summary Report created date.
The Operational Summary Report type, either standard or custom.
Standard Operational Summary Reports are automatically created by VMware Skyline. They are created on a scheduled basis and automatically populated within the OSR Library.
Custom Operational Summary Reports are created by the Premier Services Support Account Manager (SAM), Support Account Engineer (SAE), or other customer-supporting role. An example of a custom Operational Summary Report could include all Critical severity proactive findings, within the Network category.
The ability to Download Operational Summary Reports (OSR).
Filter capabilities are available. Customers can filter available Operational Summary Reports based upon date created, and report type (standard / custom).