VMware Skyline Advisor Release Notes

VMware Skyline™ is a proactive self-service support solution. VMware Skyline automatically and securely collects, aggregates, and analyses product usage data to proactively identify potential issues, security vulnerabilities, impacts on usability, and configuration recommendations. Skyline Log Assist automates the transferring of support bundles to VMware Technical Support Engineers, for the purposes of troubleshooting a Support Request. For more information, see VMware Skyline. For information on VMware Skyline features and limitations, refer to the VMware Skyline product documentation.

NOTE: These Release Notes do not provide the terms applicable to your license. Consult the VMware Product Guide and VMware End User License Agreement for the license metrics and other license terms applicable to your use of VMware Skyline.

What's New | April 30th, 2024

Entitlement Accounts

VMware Skyline Advisor no longer requires linking of Entitlement Accounts or SaaS Subscriptions.
Users who have Skyline in their Org, but had not linked a qualifying Entitlement Account will no longer be able to fully on-board to Skyline Advisor Pro.

Assigned Entitlements

Skyline will no longer check for expiration of Entitlement Accounts or Subscriptions. Any active Skyline user will remain active until further notice.
Skyline Advisor Pro no longer displays screens for linking Entitlement Accounts/SaaS Subscriptions to Organizations, Deactivation, or Renewal.

Dashboard Updates

Removed details of Entitlement Accounts, Subscriptions, and Account Type Details.
Removed Accounts tab from Advisor Settings.

Inventory Updates

Skyline now displays End of Technical Guidance (EOTG) / End of General Support (EOGS) information for any product released before April 30, 2024. Any products released after this date will display "-" only.

Log Assist Enhancements

Log assist has integrated with Broadcom Support systems. After the migration, you must log in using the same username as your Broadcom Account ID to ensure that open support cases are displayed when using Log Assist.
You can only view support cases that you have opened.
A new column Party Name has been added to the Support Request table.

Support Request Visibility  

Support Requests (SRs) Visibility for Skyline Administrators is no longer supported.

What's New | April 1st, 2024

VMware Select Support

Effective immediately, Skyline now supports VMware Select Support. This replaces VMware Success 360 (S360) Support, which reached the End of Sale (EOS) in May 2023. As with S360 Support, Select Support provides access to Insights Reports, providing insights into the health and performance of your VMware infrastructure. We highly recommend linking your Select Support Entitlement Account to your CSP organization as soon as possible to ensure seamless access to Skyline’s proactive support and Insight Reports.

VMware Skyline Advisor Pro Availability

Activation of new Skyline Advisor Pro services in new or existing CSP organizations is no longer supported. However, Skyline Advisor Pro will be available and fully functional for existing users.

Active Skyline Organizations

Active Skyline Advisor Pro organizations are automatically upgraded to Select Support level in Skyline and have access to Insights Reports.

Inactive Skyline Organizations

Skyline Advisor Pro organizations in an inactive state will be removed from the service.

Organizations in Limited Mode

Skyline Advisor Pro organizations in Limited Mode are automatically renewed to Skyline at Select Support level experience to ensure full access.

Technical Adoption Manager (TAM) Engagement

As TAM users, you now have complete control over enabling TAM reports. Once you opt in, no further action is required. The assigned TAM will have access to perform the required duties as needed.

Secure Connect Gateway 5.0 Integration

The integration flow for Secure Connect Gateway 5.0 in VMware Skyline Advisor Pro is no longer supported.

What's New | Feb 6th, 2024

Upgrading to VMware Skyline Advisor Pro

It’s time to move to Skyline Advisor Pro! This release introduces a guided experience, a streamlined process designed to help you efficiently meet service requirements and ensure optimal performance.
When you upgrade to Skyline Advisor Pro, some Collectors might not be compatible with the current service, and you need to deregister those Collectors. If a collector reaches End of Life (EOL) or falls into an unknown state, you can easily deregister it directly from the Collector Health section. The Deregister option will be readily visible for Collectors that are either inactive, in an unknown state, or running on a version below 3.0.
To maintain optimal service performance, Skyline Advisor Pro will now automatically deregister Collectors monthly if they are in an unknown state. This proactive approach ensures that only healthy, active Collectors remain in the service. Collectors that are inactive for over 13 months enter an unknown state.

VMware Skyline Collector

Collectors operating on versions below 3.0 are now End of Life (EOL) and incompatible with the current service.

VMware Aria (SaaS) Integration

The integration flow for VMware Aria (SaaS) in VMware Advisor Pro is no longer supported.

What's New | Jan 16th, 2024

Inventory Export Reports

As a Skyline administrator, you have the capability to create and download Inventory Export Reports, providing you with the following benefits:

Understanding your current deployment through Skyline Advisor Pro
Obtaining specific configuration details about deployed products to optimize deployments
Identifying and eliminating unused or underutilized VMware products improves deployment efficiency.
Storing extracted reports in one place for easier retrieval of historical snapshots

To access Inventory Export Reports, go to Dashboard > Insights Reports > Inventory Export Reports. For more information, see Inventory Export Reports.

Note: If you have a Technical Adoption Manager, your TAM will have the ability to use the data to advise you on preparing for future growth or any other optimization conversations.

New Proactive Findings   

Several new Proactive Findings have been released, including security vulnerabilities, trending support issues and more. Read more about the new Findings in the blog post. 

What's New | Aug 8th, 2023

Advanced Diagnostic Findings

You can now view Diagnostic Findings in Skyline Advisor Pro, based on VMware Aria Operations for Logs queries. Proactive Findings alert you of potential issues in your environment before they arise. Diagnostic findings are based on log data that informs you about exisiting issue in your environment.

As a Skyline Administrator, you can now activate or deactivate the Diagnostics Findings feature from the Settings > Advanced tab in Skyline Advisor Pro. The Diagnostics Findings is turned off by default. Toggle the switch to the left to deactivate the Diagnostics Findings for all users.

To activate diagnostic findings, you must add VMware Aria Operations for Logs endpoint to Skyline Collector.

Findings and Recommendations Enhancement

On the Findings and Recommendations page, you can now view active diagnostic findings discovered through log analytics leveraging VMware Aria Operations for Logs.

Automated Endpoint Discovery Support for VMware vSphere endpoints

VMware Skyline Advisor Pro enables you to detect VMware vSphere and VMware Aria Operations endpoints which are discovered through VMware Aria Operations for Logs.

The Inventory Summary card on the dashboard displays the Add Endpoint collapsible slider. To configure the endpoints, click Add next to vCenter. Once connected to the new endpoints, you’ll see them reflected in your Inventory in 4 hours or less. For more information, see Endpoint Discovery in the user guide.

New Proactive Findings   

Several new proactive Findings have been released, including security vulnerabilities, trending support issues and more. Read more about the new Findings in the blog post. 

What's New | May 17th, 2023

SaaS Subscriptions Support

As a Skyline user, you can access Skyline if you have an active SaaS Subscription, including vSphere+, vSAN+, and VCF+. Currently, the Production Support level is assigned to all active SaaS subscriptions.

When both an Entitlement Account and a SaaS Subscription are present, Skyline access is based on the highest Entitlement Account level.
To access Skyline, at least one Entitlement Account or SaaS subscription needs to be active or linked.
A grace period of 60 days is activated after the last Entitlement Account or SaaS subscription expires. During this time, you can assign an active Entitlement Account or new SaaS subscription to continue Skyline operations. Otherwise, the service will enter a deactivated state.

Skyline Advisor Pro Settings Enhancements

As a Skyline Advisor Pro administrator, you can activate your Subscription, including vSphere+, vSAN+, and VCF+ from Advisor Pro Settings page. On the Settings page, the Accounts tab shows the list of Entitlement Accounts and SaaS Subscriptions.

Skyline Advisor Pro Dashboard Enhancements

On the Skyline Advisor Pro Dashboard, you can view information about your current Entitlement Accounts and SaaS Subscriptions.

As a Skyline administrator, you can click the settings icon to view and link your Entitlement Account and SaaS Subscription to the VMware Cloud Service Organization. If there are no active EA or SaaS subscription, click Add to activate.

Log Assist Enhancements

On the Log Assist page, you can see your Support Requests (SRs) and whether they are associated with an Entitlement Account or a SaaS subscription. SaaS Subscriptions are displayed under the Entitlement/Organization ID column. SRs associated with an EA has a numeric ID, while SRs associated with a SaaS Subscription has an alphanumeric ID.

Support Request Visibility  

Support Requests(SRs) Visibility for Skyline Administrators is currently unavailable for Subscriptions, including vSphere+, vSAN+, and VCF+ SRs. Skyline users can continue to see the SRs created by themselves for SaaS Subscriptions.

New Proactive Findings   

Several new proactive Findings have been released, including security vulnerabilities, trending support issues and more. Read more about the new Findings in the blog post. 

What's New | April 13th, 2023

Automated Endpoint Discovery Support for VMware Aria Operations for Logs

The automated endpoint discovery detects and recommends configuring VMware Aria Operations for Logs endpoints in your environment that are not already configured. This enables you to easily add your endpoints and benefit from Skyline proactive Findings and Recommendations to avoid issues.

The Inventory Summary card on the Dashboard displays the Add Endpoint collapsible slider. To configure the endpoints, click Add next to VMware Aria Operations for Logs. Once connected to the new endpoints, you’ll see them reflected in your Inventory in 4 hours or less. For more information, see Endpoint Discovery in the user guide.

Product Name Updates

VMware rebranded all vRealize products to “Aria” in late 2022. This Skyline release reflects the new Aria product names to align with the updated branding. The vRealize product names have changed to Aria throughout the Skyline UI.

New Proactive Findings

Several new proactive Findings have been released, including security vulnerabilities, trending support issues, and more. Read more about the new Findings in the blog post.

What's New | February 16th, 2023

VMware Aria Operations for Logs (formerly vRealize Log Insight) Support

With the release of Skyline Collector 3.3, Skyline supports VMware Aria Operations for Logs (formerly vRealize Log Insight).

The following VMware Aria Operations for Logs features are available within Skyline Advisor Pro:

VMware Aria Operations for Logs inventory details.
VMware Aria Operations for Logs Findings and Recommendations.
Transfer support bundles for VMware Aria Operations for Logs using Skyline Log Assist.

Note: Prior to vRealize Log Insight version 8.8.2, Skyline is unable to identify the Primary node. You can determine the Primary node using the vRealize Log Insight UI.

Dashboard Enhancements

The Inventory Summary within the Dashboard view now displays the VMware Aria Operations for Logs details.

Inventory Enhancements

The Inventory now includes inventory details for VMware Aria Operations for Logs. You can view the name, version, build, products linked, solutions, and integration.

Log Assist Enhancements

As a Skyline Administrator, you can now activate or deactivate the Log Assist automated support log bundle upload feature from the Advanced Settings tab in Skyline Advisor Pro. The Log Assist feature is turned on by default. Toggle the switch to the left to deactivate the Log Assist for all users within the Skyline Advisor Settings page. Support Request is deactivated for all the users if Log Assist toggle is off. You see a message on the Dashboard Log Assist widget that Log Assist has been deactivated.
With Skyline Collector 3.3, you can now use Log Assist Advanced Configuration options when uploading Log Bundles. Log Assist customizations are only available for vCenter, ESXi, and NSX-T.

Authorized Service Provider Entitlement

As a VMware customer with an Authorized Service Provider (ASP) entitlement, you can now successfully register and onboard to the VMware Skyline service. When your ASP entitlement is mapped to your Skyline organization, all of the features available to you as a Skyline Advisor user are the same as those available to the Production entitled user on the Skyline service.

Hyperscaler Provider Production Support Entitlement

As a VMware customer with a Hyperscaler Provider Production Support (HPPS) entitlement, you can now successfully register and onboard to the VMware Skyline service. When your HPPS entitlement is mapped to your Skyline organization, all of the features available to you as a Skyline Advisor user are the same as those available to the Production entitled user on the Skyline service.

Restore Deactivated Skyline Advisor Service

As a Skyline Advisor Administrator, you can now Link/Unlink Entitlement Accounts within Skyline Advisor that is in the deactivated state.
As a Skyline Advisor Administrator, you can add or remove other Skyline Users within Cloud Service Organization for Skyline Advisor in deactivated state.

New Proactive Findings

Several new proactive Findings have been released, including security vulnerabilities, trending support issues, and more. Read more about the new Findings in the blog post.

What's New | Nov 15th, 2022

vRealize Cloud Universal Onboarding

With this release, you can activate your vRealize Cloud Universal Subscriptions with VMware Skyline Advisor Pro. VMware Skyline Advisor Pro automates the discovery process for your VMware vRealize Cloud Universal Subscription products, including vRealize Operations, vRealize Automation, and vRealize Suite Lifecycle Manager. VMware Skyline Advisor Pro helps you onboard and activate vRealize product licenses by providing the necessary information to vRealize Cloud Subscription Manager Service.

To onboard and activate your vRealize Cloud Universal Subscriptions, click Get Started in the Notifications card. For more information, see Onboarding and Activating vRealize Cloud Universal Subscription in the user guide.

Automated Endpoint Discovery

The new automated endpoint discovery feature for Skyline Advisor Pro users provides a list of all vRealize products that can be configured with Skyline Collector. The automated endpoint discovery detects and recommends configuring product endpoints in your environment that are not already configured. This release will detect vRealize Operations, vRealize Automation, and vRealize Suite Lifecycle Manager.

The Inventory Summary card on the Dashboard displays the Add Endpoint collapsible slider. To configure the endpoints, click Add next to each product. Once connected to the new endpoints, you’ll see them reflected in your Inventory in 4 hours or less. For more information, see Endpoint Discovery in the user guide.

New Proactive Findings

Several new proactive Findings have been released, including security vulnerabilities, trending support issues, and more. Read more about the new Findings in the blog post.

What's New | October 17th, 2022

Operational Summary Reports (OSR)

OSRs are no longer available and have been replaced by the VMware Success 360 Insights Reports. The Insights Reports contain similar summary data to the OSRs, as well as more in-depth details and actionable information.

You can use the Insights Reports feature to retrieve historical content that was previously available in the OSRs.

New Proactive Findings

Several new proactive Findings have been released, including security vulnerabilities, trending support issues, and more. Read more about the new Findings in the blog post.

What's New | August 25th, 2022

Skyline Advisor Pro - Accelerated Delivery of Email Notifications

As a Skyline Advisor Pro user, if you have subscribed to the email notifications of critical Findings, you will now receive email notifications within 24 hours of new critical Findings detected vs. 48 hours in previous versions.

Skyline Advisor Pro - Main Dashboard Enhancements

You can now click Active Findings, Findings Type, Findings Category, Support Requests, and Active Log Assists to access the detailed views of each section directly from the main Dashboard.

To access the Findings and Recommendations page from the main Dashboard:
- Click the Active Findings, including Critical, Moderate, and Trivial Findings links.
- Click any of the Findings Category (Network, Storage, Security, Compute, End User Compute, and Management) links under Findings Breakdown.
- Click Configuration, Troubleshooting, or Upgrade Findings Type links under Findings Breakdown.
To access the Inventory Details page, click the total number of all inventory assets under the Inventory Summary section. Hosts and Virtual Machines are not clickable.
To access the Support Request Details and Log Library pages, click the total number of Support Requests and Active Log Assists.

Self-Service Reports For VMware Success 360 Users

As a VMware Success 360 or Premier Services user, you now have access to self-service Proactive Insights Reports. You can now create Insights Report to self-serve the reports at any given time and share them with your org.

You can Opt-In / Opt-Out to email notifications from the VMware Success 360 Insights Report. Toggle on the New S360 Insights Report Availability option in the Skyline Advisor Pro settings to enable this functionality.

You can also apply filters to different kinds of reports in the report library to access the desired report quickly without skimming through various reports.

VMware Success 360 Insights Report

Premier Services customers are now able to create and consume VMware Success 360 Insights Standard and Custom Reports. VMware Success 360 Proactive Insights Reports will replace the current Operational Summary Report (OSR) moving forward for Premier Services Customers. Any Advisor Pro users within the Org will be able to create the reports (no longer restricted to EA association).

If you upgrade from Premier Services to VMware Success 360, you can access the Insights Reports using self-service or as custom reports delivered by your VMware Success team.

Operational Summary Report (OSR) Retiring

OSR Creation has been retired in this release. No new reports will be created and scheduling has been stopped. Historical reports will continue to be available through mid-October in the OSR Library.

What's New | July 19th, 2022

TAM Insights Reports Powered by Skyline  

If you’re a TAM customer, you’ve likely enabled the new TAM Insights Reports feature, which facilitates easier and more streamlined access to Health Check reports created by your TAM. We recently released a new version of Skyline which provides additional features and enhancements to make it even easier and adds more flexibility to the report creation process your TAM uses to develop the reports. A couple of features that you may experience first-hand are as follows:

Recalled Health Check Report Experience
- Health Check reports can now be recalled by your TAM to make any necessary changes
- Health Check reports can also be retired by your TAM by recalling the report and letting it expire after 30 days
Rename Health Check Report Experience
- Health Check reports can now be renamed by your TAM

If you have not yet enabled the TAM reporting feature in Skyline, we encourage you to do so. It only takes a few minutes, and you’ll enjoy the benefits and ease of the integrated Health Check report experience.

Added New Findings

Skyline now proactively identifies over 900 potential issues that could affect your environment. You can view all the Skyline Findings in the Findings Catalog.

What's New | May 12th, 2022

End of General Support / End of Technical Guidance notifications for ESXi hosts

EoGS / EoTG notifications for ESXi hosts enable you to view host expirations.

Collector Health Notifications

Once a Collector has returned to Healthy status, the "Unhealthy Collector" notification will self-resolve.

Email notifications for VMware Success 360 Insights Reports with Links

Email notifications will now be sent when a VMware Success 360 Insights Report has been generated. The emails will include context-sensitive links directly to the report in Skyline Advisor Pro.PDF report downloads will now include context-sensitive links to the report(s) in Skyline Advisor Pro.

New Proactive Findings

Several new proactive Findings have been released, including security vulnerabilities, trending support issues, and more. Read more about the new Findings in the blog post.

What's New | Feb 10th, 2022

TAM Insights Reports Powered by Skyline 

Technical Account Manager (TAM) Health Check Reports are now powered by Skyline, enabling TAMs to gather environmental data automatically. This translates into numerous benefits for customers:

Time savings: no need for manual data collection or multiple tools as the process is automated and consolidated by Skyline Advisor Pro. The Health Check Report can be delivered on a pre-determined schedule.
Integrated reporting: TAM delivers Health Check reports in Skyline Advisor Pro for a single source of truth.
Holistic View: Health Check Reports provide visibility across VMware teams for proactive issue avoidance.

Log Assist Support for SDDC Manager

Skyline Log Assist now supports SDDC Manager. Log Assist streamlines support log bundle upload for associated Support Requests by automating the process. In 2020 Log Assist saved customers 90,000 hours vs. manual upload. With this new functionality, you now can streamline log collection for SDDC Manager with Log Assist. If you open a Support Request for an issue with VMware Cloud Foundation, VMware Technical Support Engineers can initiate log collection via Log Assist, helping speed time to resolution.

Enhanced Support Request Visibility  

Skyline Administrators now have visibility into all the open Support Requests associated with their profile linked Entitlement Accounts, providing more visibility and enhanced ability to manage their Skyline Accounts.

Secure Connect Gateway 

The feature formerly known as Dell SAE is now Secure Connect Gateway.

The following prerequisites must be met to connect Secure Connect Gateway with VMware Skyline:

Secure Connect Gateway 5.0.
Added the vCenter Server visible within Skyline Advisor to Secure Connect Gateway.

New Proactive Findings

Several new proactive Findings have been released, including security vulnerabilities, trending support issues, and more. Read more about the new Findings in the blog post.

What's New | Jan 20th, 2022

New Findings and Recommendations

The following findings & recommendations are now available within Skyline Advisor. These findings will appear within Skyline Advisor if Skyline determines that your VMware products and solutions are potentially impacted by these findings. You can search for these new findings using the Search text box on the findings page within Skyline Advisor.

It may take 24-48 hours for these new findings to appear within Skyline Advisor.

Technical Support Trending Issues

Findings based on the common support requests submitted by our customers.

vSphere

vSphere-CVE-2021-21980-22049-VMSA#202127
vSphere-UnresponsiveRDM-KB#76489
vSphere-HAUninitialized-KB#86191
vSphere-70U3PhysicalRDM-KB#86158
vSphere-70U3Hostdcrash-KB#86283
vSphere-CVE-2021-22045-VMSA#202201
vSphere-SNMPCrash-KB#76311
vSphere-qfle3_detect_tx_hang-KB#86010
vSphere-VmotionFailure-KB#83530
vSphere-PSODMemoryLimit-KB#76043
vSphere-PSODbrcmfcoe-KB#76349
vSphere-Incorrectspace-KB#76880
vSphere-SDRSnullptr-KB#76229
vSphere-HTML5Clientfailure-KB#59731

vROPS

vROPS-CVE-2021-22033-VMSA#202121

vRA

vRA-CVE-2021-22036-VMSA#202123
vRA-MacAddress-KB#86206

NSX-V

NSXV-VMConnectivity-KB#80607

Horizon

Horizon-DefaultRDP-KB#71360

What's New | December 17th, 2020

New Findings & Recommendations

The following Findings & Recommendations are now available within Skyline Advisor. These Findings will appear within Skyline Advisor if Skyline determines that your VMware products and solutions are potentially impacted by these Findings. You can search for these new findings using the Search Text Box on the Findings page within Skyline Advisor.

It may take 24-48 hours for these new findings to appear within Skyline Advisor.

Technical Support Trending Issues

Findings based upon common Support Requests submitted by our customers.

vSphere-InsufficientResources-KB#59228
vSphere-MultipleNICVmotion-KB#2007467
vSphere-PSODqlfebn2x-KB#52044
vSphere-ISCSINASJumboFrames-KB#1007654
vSphere-VMFS6WinSnapshot-KB#67246
vSphere-IPMIfalsepositives-KB#74584
vSphere-HPAMS114-KB#78595
vSphere-nicmgmtd-KB#74527
vSphere-ESXiRecalledBuild-KB#52345
vSphere-VIBAcceptanceLevels
vSphere-MissingBootbank-KB#2149444
vSphere-ESXiTMPDiskSpace-KB#1003564
vSAN-vSphere67U3HTML5-KB#74731
vROps-Unabletorunreports-KB#78813
NSXv-ControlVMSync-KB#80142

Technical Support Post Escalation Issues

Findings based-upon post escalation analysis to prevent customers from experiencing similar issues.

vSphere-AMDEPYCCPUcontention-KB#67996

VMware Cloud Foundation Design Decisions

Findings based-upon best practice recommendations and, or Findings based upon VMware Validated Design decisions for VMware Cloud Foundation customers.

vSphere-VCFNIOCNFS-KB#81767
vSphere-VCFPDLHAresponse-KB#81762
vSphere-VCFPDHAresponse-KB#81763
vSphere-VCFNIOCBackup-KB#81765
vSphere-VCFVMotionIPstack-KB#81764
NSXT-ManagerNTP-KB#81753
NSXT-ManagerHARestartPriority-KB#81766

VMware Security Advisories

We continue to add Security Advisories as Skyline Findings to alert you to objects that are vulnerable to known security vulnerabilities.

vSphere-VMXvulnerability-VMSA#202026
vSphere-XHCI-USB-controller-VMSA#202026
VROPS-Privilegeescalation-VMSA#201831

Skyline Health for vSphere and vSAN

Ensure that vSphere and vSAN Findings are available in both Skyline Advisor and Skyline Health for vSphere and vSAN.

vSAN-Diskfailures-KB#2108691
vSAN-congestionthresholdlimit-KB#2109255

What's New | Dec 9th, 2021

Skyline Insights APIs

With the release of VMware Skyline Advisor Pro, the Skyline Insights API is made available. Skyline Insights APIs provide and maintain a set of Public APIs for the users to consume Skyline Findings and manage their infrastructures more efficiently.Please ensure you have done the following prior to using API Explorer:

Add Skyline API User role to your account in My Account -> My Role -> Service Roles.
Generate Access Token from API Token.

The Skyline Insights API allows you to access and remediates Skyline Findings efficiently and implement automation via REST APIs. You can view Skyline Findings outside of Skyline Advisor and automate remediation processes by integrating Skyline Findings with your tools and workflows. Skyline Insights API is available to Skyline Advisor Pro users only.

To access Insights API, perform the following:

Click the Insights APIs tab within Skyline Advisor Pro Dashboard.
Click the VIEW API DOCUMENTATION tab to access the documentation.
Click the VIEW API EXPLORER tab to open the API explorer.

What's New | Nov 29th, 2021

New Findings and Recommendations

It may take 24-48 hours for these new findings to appear within Skyline Advisor.

Technical Support Trending Issues

Findings based on the common support requests submitted by our customers.

vSphere

vSphere-StorageRMlogging-KB#76733
vSphere-VMFS6CPUlock-ups-KB#83473
vSphere-ConnectivityEmulexHBAs-KB#76350
vSphere-ESXitrackingfilter-KB#81397
vSphere-InvalidCredentials-KB#76745
vSphere-PSConShapshot-KB#2149237
vSphere-PSODsm-startqlfe3-KB#86009
vSphere-VMdiskhungonVR-KB#80130

vROPS

vROPS-CVE-2021-40438-VMSA#202127

Technical Support Post Escalation Issues

Findings based on the post escalation analysis to prevent customers from experiencing similar issues.

vSphere-LCMloginfailure-KB#85962
vSphere-PSODqfle3-alloc-mbuf-KB#84426
vSphere-MMfailure-KB#83547
vSphere-i40en-i40enu-KB#85982

What's New | November 19th, 2020

New Findings & Recommendations

It may take 24-48 hours for these new findings to appear within Skyline Advisor.

Technical Support Trending Issues

Findings based-upon common Support Requests submitted by our customers.

Horizon-WebFlashClientEOL-KB#78589
NSXv-WebFlashClientEOL-KB#78589
vSAN-Networkpartition-KB#50113423
vSphere-PSODQFLE3-KB#79058
vSphere-VDScontainsdvportIDconflicts-KB#2019020
vSphere-FailedtoConnectVMdevice-KB#50112413
vSphere-DuplicateMac-KB#1031111
vSphere-vmkapiESXi70implications-KB#78389
vSphere-SMSfailedtostart-KB#78900
vSphere-net-lbtrandomcrash-KB#79085
vSphere-WebFlashClientEOL-KB#78589
vSphere-bookbanklowspace-KB#74864

Technical Support Post Escalation Issues

Findings based upon post escalation analysis to prevent customers from experiencing similar issues.

Horizon-Csdisconnect-KB#79369

VMware Validated Design Decisions

Findings based upon best practice recommendations and, or Findings based upon VMware Validated Design decisions for VMware Cloud Foundation customers.

NSXT-VCFEdgetransportnodemediumsize-KB#81607
NSXT-VCFHARestartPolicyNSXTEdge-KB#81609
vSAN-VCFmin2diskgroups-KB#81605
vSAN-VCFAllFlashCluster-KB#81608
vSphere-VCFvCenterRestartPolicy-KB#81606
vSphere-VCFstaticportbinding-KB#81610
vSphere-VCFephemeralportbinding-KB#81611

VMware Security Advisories

We continue to add Security Advisories as Skyline Findings to alert you to objects that are vulnerable to known security vulnerabilities.

NSXT-CVE-2020-3993-VMSA#202023
vSphere-CVE-2020-3992-VMSA#202023
vSphere-CVE-2020-3995-VMSA#202023
vSphere-CVE-2020-3994-VMSA#202023
vSphere-TOCTOU-Out-of-Bounds-VMSA#202023

Skyline Health for vSphere and vSAN

Ensure that vSphere and vSAN Findings are available in both Skyline Advisor and Skyline Health for vSphere and vSAN.

vSAN-SlowPerformanceNVMe-KB#79800
vSphere-VMKlinuxunsupport-KB#77304
vSphere-PSODVMFS6Unmap-KB#59262
vSphere-iscsiesxibooting-KB#79694
vSphere-Vmbiosuuid-KB#79530
vSphere-Sensor1type-KB#78191
vSphere-VMKlinuxunsupport-KB#77304-2
vSphere-VMKlinuxunsupport-KB#77304-3
vSphere-PSODIPv6MLDv1-KB#55780
vSphere-PSODNet_TcpipSetNetStackInstance-KB#2151545
vSphere-ResetESXipwd-KB#1004659
vSphere-bootinUEFImode-KB#76159
vSphere-ESXiCPUlicenses-KB#77098
vSphere-Qlogicqlnativefc-KB#77213

What's New | Nov 18th, 2021

Skyline Advisor Pro

Starting with the Skyline Advisor November 2021 release, Skyline Advisor Pro is introduced.

Skyline Advisor Pro enables you to receive proactive intelligence with new insights, accelerated analysis, and simplified design. Skyline Advisor Pro adds new features while retaining Skyline Advisor's existing functionality. It is faster, smarter, and easier than Skyline Advisor. Similar to Advisor, Advisor Pro is available to all customers with Production or Premier Support, VMware Success 360, and vRealize Cloud Universal subscriptions at no additional charge.

To activate Skyline Advisor Pro, make sure you have auto-upgrade functionality enabled or manually upgrade to Skyline Collector 3.0 on all collectors.

Skyline Advisor Pro Features and Capabilities

Advisor Pro Dashboard

As a Skyline Advisor Pro user, you can interact with a new modernized Dashboard with enhanced features.

Dashboard Features:

Account & User Info: Displays User Name, Organization Name, Account Id, Entitlement Accounts, and Account Types.

Findings card: The Findings card displays the last analysis date-time stamp, a number of Active Findings, Findings breakdown based on type and category, affected and remediated object count based on the last 7 days of data at any given point.

Skyline Advisor Pro Historical Trends

Skyline Advisor Pro supports the Historical Trends for Findings and Remediations within VMware Skyline. It displays trend information based upon the number of findings, and affected objects, within your environment. Furthermore, the number of findings, objects, remediated is displayed. As a Skyline Advisor Pro user, you can see an aggregated count of the following:

Products that are in an Unhealthy state
Products that switched to a Healthy state
Existing Affected Objects
New Affected Objects
Remediated Objects
Events

You can filter the findings by inventory, severity, category, hidden findings, and date range. When you hover over the bars, a tooltip with detailed object metrics will appear. When you click the bar, the graph card expands and the Datagrid of findings for that bar appears below.

The Findings card on the Skyline Advisor Pro Dashboard has the VIEW HISTORICAL TRENDS link which redirects to the Historical Trends Information page under Findings and Recommendations.

Notifications card: Displays the EoGS / EoTG and Collector Health Notifications. The VIEW ALL link opens a page that displays the notifications as a list including all notifications on EoGS / EoTG plus Collector Health.

Collectors Card: Displays the total collector count along with the breakdown of collectors per the collector statuses. The VIEW ALL link redirects you to the Collector Health Overview (Collector Details) page.

Inventory Summary card: Displays last analysis date-time stamp, inventory type, and count for each supported product. Also displays 0 when there are no product types added to the Skyline Collector. The VIEW ALL link redirects to the Inventory Tab within Advisor Pro.

Log Assist card: Displays the following support requests:

Open Support Requests: Shows a total count of open Support Requests for this user + Org + EA association (existing SR Visibility logic). The View All link next to Support Requests redirects to the Support Requests Details page.
Active Log Assists: Displays In-Progress and Requested Log Requests that are applicable for the current user + Account (existing data retention and viewing policy).

The VIEW ALL link next to Log Requests redirects to the Log Library page within Advisor Pro.

Operational Overview card: Displays the existing charts of - Cluster Configuration, Host Configuration, and VM Configuration per the existing logic and functionality. The VIEW ALL link redirects to the Operational Overview page.

Skyline Advisor Pro Inventory Enhancements

The inventory page displays additional details on top of the existing data and functionalities associated with the Inventory tab today. The Object details for supported objects are displayed in the expandable view along with all links/data points. It displays the following:

Object Details, Products Linked, Solutions, and Integrations.
The Support Lifecycle Phase displays the current product lifecycle phase and product end phase.
Findings related to information for specific Inventory objects display the count of all Findings that affect these objects with a breakdown based on severity - Critical, Moderate, and Trivial.

The VIEW FINDINGS link redirects users to the Active Findings page.

Skyline Advisor Pro Settings

You can use the Light and Dark theme toggle to move around between the thematic view you prefer. Click the toggle option next to the Settings on the top to switch between Light and Dark themes.

EoGS / EoTG for Products

This feature enables you to view the product lifecycle statuses for all your VMware products. You can plan upgrades ahead of time and ensure the continuity of support for the purchased products. The Notification card on the Skyline Advisor Pro Dashboard displays notifications about products nearing the end of their support phases that are 90 days prior to EoGS/EoTG.

The Inventory tab displays the information about the current support phase and the date of EoGS/EoTG.

Shows an informative warning message alongside the objects on the Inventory Page when a product version is set to reach End of General Support.
Shows an informative critical warning message alongside the objects on the Inventory Pag when a product version is set to reach End of Technical Guidance.
Shows an informative warning message on the Product Details Page object lists when a product version is set to reach End of General Support.

Accelerated Analysis

Skyline Advisor Pro provides accelerated analysis which identifies issues, remediation updates, and inventory changes more quickly. Unlike its predecessor, which took up to 48 hours to surface issues, Advisor Pro can surface issues and inventory changes within 6 hours, giving you more time to act on its findings and recommendations and greater confidence that your environment is up to date.

Skyline Insights Report for Success 360

Skyline Advisor Pro users with S360 entitlements can access the Skyline Advisor Pro Insights Report page through the S360 Proactive Support Service Team. The Skyline Insights Report summarizes outstanding wellness assessments of systems with active findings, the system that needs an upgrade for vCenter connected products, and health check actions. It is not a self-service feature for S360 customers; instead, it is a service wrapper within Skyline Advisor Pro made available to customers via SPSS (S360 Proactive Support & Services Team).

The Insights Report Landing Page has the following attributes:

Retention - The user can search reports from the past 6 months.
Views - The landing page has two views i.e Grid view and List view, the default is Grid View.

The Skyline Advisor Pro Insights Report page provides you with the following information:

Insights Report Name
The Insights Report created date
The Insights Report type, either standard or custom
Graph or Chart representation of the number of Active Findings based on Resolution type.
Graph or Chart representation of the number of Active Findings categorized by Security, Compute, Storage, Network, and Operation Management.
Collector Health and Endpoints (vCenters, NSX (products)) with critical findings.
A short, readable executive summary of the environment. The Executive Summary report is a view-only option for Customers.
Proactive Remediation
- The total number of Findings resolved over the specified time period.
- Findings chart that represents Findings Resolved Upon Upgrade, Findings Resolved Upon Configuration Changes, and Findings Resolved Based On Category.
- A graph depicting the total number of Affected objects versus the number of Affected objects that have been resolved.
- Remediation Trends - a bar graph that shows the number of Findings that have been resolved month after month or over the specified time period. It should also show the change (up or down arrow) in the number of Findings resolved from the previous month.
- Outstanding Critical Findings - Total number of critical findings that have not been resolved over a period of 30 days

Skyline Insights Report includes the following features and capabilities:

The ability to click the interactive charts Findings in the Skyline Insights Report.
The ability to share the Skyline Insights Report with members of your organization, so that team members can check Skyline Advisor Pro for the most up-to-date status on Findings on a regular basis.
The ability to download the reports as PDF or CSV formats and share Skyline Insights reports.
The ability to add, edit, and delete comments to different sections of the Skyline Insights Report.
The ability to filter available Insights Reports by report type (standard/custom) and date created.
The ability to export individual Finding details in the Proactive Remediation Findings table view.

What's New | October 20th, 2021

New Findings and Recommendations

It may take 24-48 hours for these new findings to appear within Skyline Advisor.

Technical Support Trending Issues

Findings based on the common support requests submitted by our customers.

vSphere

vSphere-SDCardBootDevice-KB#85685
vSphere-ADFSLoginFails-KB#81807
vSphere-PSODNFNICReportLun-KB#85690
vSphere-9000MTUNicDown-KB#76656
vSphere-IncorrectSpace-KB#83990
vSphere-PSODFSSVec_FileIO-KB#85077
vSphere-ESXiNonResponsive-KB#80695
vSphere-Errorcertificatemanager-KB#2150057
vSphere-qedentvnetworkissues-KB#68147
vSphere-CVE-2021-22011-22018-VMSA#202120
vSphere-MailServerFailure-KB#81255
vSphere-VCHAIPConflictNFS-KB#81785
vSphere-MultipleVCVulnerabilites-VMSA#202120b

Updated Findings & Recommendations

The following Findings & Recommendations have been updated, based upon customer and VMware Technical Support Engineering feedback.

vSphere-MultipleVCVulnerabilites-VMSA#202120

What's New September 22nd, 2021

New Findings and Recommendations

It may take 24-48 hours for these new findings to appear within Skyline Advisor.

Technical Support Trending Issues

Findings based on the common support requests submitted by our customers.

vSphere

vSphere-HTML5norecenttasks-KB#81792
vSphere-NetworkConnectivity-KB#76808
vSphere-PSODMEM_ALLOC-KB#67208
vSphere-NFSsnapshots-KB#82004
vSphere-MissingBookbank-KB#83963
vSphere-MultipleVCVulnerabilites-VMSA#202120
vSphere-VCunresponsive#84026
vSphere-PSODixgbedriver-KB#52836
vSphere-PSODbnxtnetdriver-KB#76441

NSX-T

NSXT-Qfle3networklatency-KB#78204
NSXT-P2MBufferSize-KB#76387
NSXT-UIandcorfudown-KB#83629
NSXT-LBSourceIPpersistence-KB#80450
NSXT-LBURLParsing-KB#79672
NSXT-ManagerImageDiskSpace-KB#79846

NSX-V

NSXV-LBEdgeCrash-KB#56633
NSXV-L2BridgeNetcpa-KB#71038
NSXV-Qfle3networklatency-KB#78204
NSXV-EdgeDeploymentFails-KB#54442

vSAN

vSAN-DiskgroupsOffline-KB#79471
vSAN-PSODResyncPaused-KB#2149130
vSAN-in-guestdataconsistency-KB#82383
vSAN-ramdiskfull-KB#84209

vROPS

vROPS-CVE-2021-22022to22027-VMSA#202118

vRA

VRA-EndpointCertExpiration
vRA-LogPartitionDiskSpace-KB#79925

VRLCM

VRLCM-EndpointCertExpiration

Technical Support Post Escalation Issues

Findings based on the post escalation analysis to prevent customers from experiencing similar issues.

NSXv-GIVMBSODvsepflt-KB#82549
vSphere-DiskMaxIOSizetoLow-KB#84282
vSphere-CVE-2021-21997-VMSA#202111
vSphere-SIOCDiskUsage-KB#82620
vSphere-VMotionIPconflict-KB#1030264
vROPS-over10000unusedports-KB#85063
vRA-ApplianceConsistancy
NSXV-P2MBufferSize-KB#76387

Updated Findings & Recommendations

The following Findings & Recommendations have been updated, based upon customer and VMware Technical Support Engineering feedback.

vSphere-StorageIDConsistency-KB#1016210
vSphere-VDScontainsdvportIDconflicts-KB#2019020
vSphere-RDMperenniallyreserved-KB#82222
Horizon-HotAdd_HotPlug-KB#1012225
vSphere-PSODQLogicFCHBA-KB#83790

The following Findings & Recommendations have been updated, based upon for driver based rules

vSphere-qlnativefcQIF-KB#80237
vSphere-vmkapiESXi70implications-KB#78389
vSphere-UnresponsiveOpenManage93-KB#74696
vSphere-HPAMS114-KB#78595
vSphere-Qlogicqedentv-KB#56457
vSphere-MT27500TrafficLoss-KB#60421
vSphere-Device10fbflowcontrol-KB#59218
vSphere-PSODigbnPFException14-KB#67686
vSphere-PSODQFLE3-KB#79058
vSphere-ixgbennicflapping-KB#76251
vSphere-EmulexScratchConfig-#KB2151209
vSphere-CiscoNFNICDegradedPerformance-KB#78418
vSphere-Qlogicc-KB#77213
vSphere-HBEsmartpqimemory-KB#67667
vSphere-ESXi70QLogicqediandqedf-KB#78632
vSphere-PSODclx_stop_ul_txq-KB#76591
vSphere-PSODFCoEqfle3f-KB#71361
vSphere-PSODHPILOre-acquirelock-KB#2148123
vSphere-PSODqfle3pollWIP-KB#76630
vSphere-PSODbnx2x_netq_free_rx-KB#53353
vSphere-PSODbrcmfcoe-KB#67065
vSphere-PSODnfnicandfnicpaths-KB#78147
vSphere-PSODQFLE3Ion-Logic57840-KB#56357
vSphere-PSODlpfcscsicmdiocbcmpl-KB#2151391
vSphere-i40enissuedPFreset-KB#59568
vSphere-VLANTaggingIntelX710-KB#2149781
vSphere-PSODqfle3fQLogic-KB#83785
vSphere-PSODQLFE3-KB#82237
vSphere-PSODDU-8A5LH-KB#67560
vSphere-PSODHPQLFE3-KB#55088
vSphere-HPEEmulex-KB#76895
vSphere-NENICnetworkfailover-KB#2149969
vSphere-PSODbnx2x_dynamic_alloc-KB#2148642
vSphere-NTG3lossconnectivity-KB#2150728
vSphere-Qlogicdriver-KB#76503
vSphere-PSODbnxtnet-KB#52837
vSphere-PSODiavmddriver-KB#71001

What's New | June 1st, 2021

Collector Upgrades Email Notification

As a Skyline Administrator, you can configure the email settings to receive emails when your Collector requires an upgrade. To take advantage of the most recent features and enhancements, you must upgrade your Collectors.

This email notification is turned "ON" by default. Once you upgrade your Collector to the latest version, toggle the switch to the left to disable email notifications within the Skyline Advisor Settings page.

What's New | May 20th, 2021

Enhanced Skyline Email Notification Preferences

We have categorized the Email Notification Preferences into two groups: General Notifications and Skyline Collector Notifications. Clicking on Skyline Collector Notifications now displays the health status and the password expiry notifications of your collectors.

The Skyline Advisor user can specify their email notification preferences within the Skyline Advisor Settings page.

Collector Health Status

As a Skyline administrator, you will receive an email notification after 24hrs if there is an issue with your Collector communication or if your Collector health status changes to an unhealthy state. If there are multiple collectors, you will receive a single consolidated email.

This email notification is mandatory as it directly affects the health of your Skyline environment. To keep your environment safe and healthy, you must restore your Collectors to a Healthy status so Skyline can resume providing proactive intelligence.

What's New | July 27th, 2021

New Findings and Recommendations

It may take 24-48 hours for these new findings to appear within Skyline Advisor.

Technical Support Trending Issues

Findings based on the common support requests submitted by our customers.

vSphere

vSphere-StorageIDConsistency-KB#1016210
vSphere-VCSAonShapshot-KB#2149237
vSphere-LACPNicsDown-KB#75048
vSphere-WinVMHardware13-KB#2150591
vSphere-PSODDU-8A5LH-KB#67560
vSphere-NDUEMCArrays-KB#53519
vSphere-PSODHPQLFE3-KB#55088
vSphere-NFSperformance-KB#67129
vSphere-vCenterMgmtIP-KB#1008030
vSphere-vpxdcrashesalarms-KB#83521
vSphere-HPEEmulex-KB#76895
vSphere-PSODVT-dinterruptremapper-KB#2149592
vSphere-WinVSSSnapshot-KB#2149640
vSphere-NENICnetworkfailover-KB#2149969
vSphere-PSODbnx2x_dynamic_alloc-KB#2148642
vSphere-NTG3lossconnectivity-KB#2150728
vSphere-IPMIfalseAlarms-KB#76611

Horizon

Horizon-HotAdd_HotPlug-KB#1012225
Horizon-VCESXiVersion-KB#58484

vSAN

vSAN-Committables-KB#82619

NSX for vSphere

NSXV-HTML5pluginmissing-KB#67357

NSX-T

NSXT-logrotationstopped-KB#76114

Technical Support Post Escalation Issues

Findings based on the post escalation analysis to prevent customers from experiencing similar issues.

vSphere-PSODQLFE3-KB#82237
vSphere-CiscoNFNICNimble-KB#82643
vSphere-PSODqfle3fQLogic-KB#83785
vSphere-PSODQLogicFCHBA-KB#83790

What's New | July 15th, 2021

vRealize Suite Lifecycle Manager Support

With the release of Skyline Collector 2.8, Skyline supports vRealize Suite Lifecycle Manager 8.2, and later.

The following vRealize Suite Lifecycle Manager features are available in Skyline Advisor:

vRealize Suite Lifecycle Manager inventory details, which display only the hierarchy of vRealize Automation instances.
No findings and recommendations.
Log Assist is not supported.

vRealize Automation Support

With the release of Skyline Collector 2.8, Skyline supports vRealize Automation 8.1, and later.

The following vRealize Automation features are available within Skyline Advisor:

vRealize Automation inventory details.
vRealize Automation Findings and Recommendations. See the New Findings and Recommendations section.
Log Assist is supported for vRealize Automation Instances only and not for supported for Independent vRealize Automation Organizations. To enable Log Assist for vRealize Automation Instances, you must connect the parent vRealize Suite Lifecycle Manager to the Collector.
To take full advantage of Skyline integration with vRealize Automation, including the access to proactive Findings and the ability to use Log Assist, add vRealize Suite Lifecycle Manager to the Collector.

Dashboard Enhancements

The Inventory Summary within the Dashboard view now displays the vRealize Automation details.

Inventory Enhancements

The Inventory now includes inventory details for vRealize Automation and vRealize Suite Lifecycle Manager. You can view the name, version, products linked, and status of deployed vRealize Automation Instances with their associated vRealize Automation Organizations in vRealize Automation.

The status column has three values: Configured, Not Configured, and Independent.

Configured: Displays the status as Configured for vRealize Automation Organizations that have both a vRealize Suite Lifecycle Manager and a vRealize Automation Organization connected to the Collector.
Not Configured: Displays the status as Not Configured for vRealize Automation Organizations for which the vRealize Suite Lifecycle Manager is connected to the Collector but the specific vRealize Automation Organization is not.
Independent: Displays the status as Independent for entries where vRealize Automation Organizations are connected to Skyline Collector but the associated parent vRealize Suite Lifecycle Manager is not connected.

For vRealize Suite Lifecycle Manager, you can view the name and version of vRealize Suite Lifecycle Manager and the associated vRealize Automation instances.

The order of the products listed in the side panel has been enhanced to keep all vRealize products together.

Findings and Recommendations Enhancements

Filter Enhancements

A new category called Management is now available in the Filters section of the Active Findings tab. This category has replaced the previous Operations Management category. The Management category includes both vRealize Automation and vRealize Operations rules.

The Inventory option in the Filter panel now displays the vRealize Automation instances with their associated vRealize Automation Organizations hierarchy inventory objects.

Upgrade Recommendations

vRealize Automation is now available under the upgrade sequence based on the vCenter's version.

The Show Details page also displays the add interoperability compatibility for vRealize Automation and other products as applicable based on the interoperability matrix.

Enhanced Support Request Visibility  

As a Skyline Administrator, if you enable the SR visibility setting in Skyline Advisor, you can view SRs submitted by Skyline users who belongs to the same organization.

New Findings and Recommendations

20 Proactive Findings for vRealize Automation have been added.

vRA-DataParitionDiskSpace-KB#81387
vRA-NodesRunningonSnapshots
vRA-Recommended3node-KB#84177
vRA-vSphereHA-KB#84178
vRA-vSphereDRS-KB#84179
vRA-ServiceBroker-KB#83553
vRA-systemnodestuck-KB#79425
vRA-dockerenginestuck-KB#80900
vRA-removedhostfile-KB#82295
vRA-crossnetwork-KB#81951
vRA-azuredeployments-KB#84183
vRA-datacollection-KB#84185
vRA-VMnamefails-KB#84186
vRA-AzureDiskstate-KB#82781
vRA-IPAMIPexhausted-KB#84183
vRA-AzureDataCollection-KB#82781
vRA-VROPolicyRuns-KB#82781
vRA-ISOrepository-KB#82781
vRA-Olderthan335days-KB#81105
vRA-ApprovalService-KB#81049

Technical Support Post Escalation Issues

Findings based on the post escalation analysis to prevent customers from experiencing similar issues.

vSphere-DuplicatehostUUID-KB#84349

What's New | August 31st, 2021

SUCCESS 360 Entitlement Account

All Skyline Users can now view their Success 360 Entitlement Account details on Skyline Advisor Dashboard associated with their Cloud Services Organization.

Skyline Administrators can link and unlink the Success 360 Entitlement Account associated with their Cloud Services Organization. To do so, log in to Skyline Advisor, then click Settings. Click the Advanced tab, and then click Link/Unlink next to the Entitlement Account.

What's New | August 30th, 2021

New Findings and Recommendations

It may take 24-48 hours for these new findings to appear within Skyline Advisor.

Technical Support Trending Issues

Findings based on the common support requests submitted by our customers.

vSphere

vSphere-PSODVol3JournalEIP-KB#60406
vSphere-failedcloneVM-KB#71054
vSphere-PSODNFS41IOTaskDetach-KB#67452
vSphere-WinVMtools102-KB#54483
vSphere-PSODiavmddriver-KB#71001
vSphere-HostHardwareStatus-KB#2151809
vSphere-HostPowerAlarm-KB#52424
vSphere-PSODAMDEPYC7200-KB#71314
vSphere-EMCRecoverpoint522-KB#75056
vSphere-PSODFS3_ZeroExtents-KB#2150468
vSphere-win32exception-KB#2150190

NSX-T

NSXT-EditEdgeTransportNode-KB#76096
NSXT-ServiceDeployment-KB#76707
NSXT-managerHTTPSservice-KB#78325
NSXT-VMtags-KB#78971
NSXT-defaultAllowDFW-KB#79528
NSXT-MissingEditButton-KB#79574
NSXT-LDAPfailure-KB#81214
NSXT-Backupfailure-KB#81241
NSXT-ManagerHighMemory-KB#81741
NSXT-LBstoppedworking-KB#80956

vSAN

vSAN-dedupdiskgroup-KB#2152000
vSAN-ComponentLimit-KB#67712
vSAN-PSODRaceCondition-KB#2146345
vSAN-PSODtopobjectlist-KB#2148420
vSAN-deduppreformance-KB#2149066
vSAN-PSODunicast-KB#52617

NSX-V

NSXV-EdgeDeploymentFails-KB#55748
NSXV-V2Tportgroupnames-KB#82140

Technical Support Post Escalation Issues

Findings based on the post escalation analysis to prevent customers from experiencing similar issues.

vSAN-MigratingFailure-KB#82801

Updated Findings & Recommendations

The following Findings & Recommendations have been updated, based upon customer and VMware Technical Support Engineering feedback.

Horizon-NameValuePairnotpersisting-KB#60821
vSphere-VCFSingleDVSPerCluster-KB#81638
NSXT-ConfigurationMaximums
vSphere-VMFS-L-SDCards-KB#83376
NSXv-ESXi70u2aUpgradeWarning-KB#83851

What's New | August 17th, 2021

New Findings and Recommendations

It may take 24-48 hours for these new findings to appear within Skyline Advisor.

Technical Support Trending Issues

Findings based on the common support requests submitted by our customers.

vSphere

vSphere-BeaconProbingIPHash-KB#1012819
vSphere-NvidiaInstall-KB#59587
vSphere-VMFS3Deprecation-KB#2093576
vSphere-PSODbnxtnet-KB#52837
vSphere-WinRSSVMXNET3-KB#2149587
vSphere-VVOLsvMotion-KB#55800
vSphere-VMtoolsLocalPriv-VMSA#201713
vSphere-CVE-2021-21999-VMSA#202113
vSphere-CVE-2021-21994-21995-VMSA#202114
vSphere-VMFS-L-SDCards-KB#83376

NSX-V

NSXV-DNSForwarding-KB#82072
NSXV-IdentityFirewall-KB#76518
NSXV-FlowStatsFailure-KB#78965

vRA

vRA-kubectlunauthorized-KB#82378

vSAN

vSAN-StorageVMotion64GB-KB#2150316
vSAN-PSODdedupblock-KB#80703

Horizon

Horizon-Winvm3dmpOScrash-KB#67243

Technical Support Post Escalation Issues

Findings based on the post escalation analysis to prevent customers from experiencing similar issues.

NSXv-ESXi70u2aUpgradeWarning-KB#83851

What's New | August 9th, 2021

New Findings and Recommendations

It may take 24-48 hours for these new findings to appear within Skyline Advisor.

Technical Support Trending Issues

Findings based on the common support requests submitted by our customers.

vSphere

vSphere-CVE-2021-21999-VMSA#202113
vSphere-CVE-2021-21994-21995-VMSA#202114
vSphere-VMFS-L-SDCards-KB#83376
vSphere-qfle3debugmask-KB#67259
vSphere-BeaconProbingIPHash-KB#1012819
vSphere-mksEnabled3d-VMSA#201825
vSphere-NvidiaInstall-KB#59587
vSphere-VMFS3Deprecation-KB#2093576
vSphere-PSODbnxtnet-KB#52837
vSphere-WinRSSVMXNET3-KB#2149587
vSphere-LinuxVMFails-KB#2151480
vSphere-VVOLsvMotion-KB#55800
vSphere-VMtoolsLocalPriv-VMSA#201713

Horizon

Horizon-CVE-2020-3997-VMSA#202124

NSX-V

NSXV-VDSHealthCheck-KB#53724
NSXV-Win2008eventlog-KB#76042
NSXV-DFWSystemEvents-KB#60435
NSXV-DFWPublish-KB#57194
NSXV-PSODVSIPIoctlFlowData-KB#60319

NSX-T

NSXT-4096warningmessage-KB#78970
NSXT-CVE-2021-21981-VMSA#202106

What's New | August 4th, 2021

New Findings and Recommendations

It may take 24-48 hours for these new findings to appear within Skyline Advisor.

Technical Support Trending Issues

Findings based on the common support requests submitted by our customers.

vSphere

vSphere-BeaconProbingIPHash-KB#1012819
vSphere-BoundsCheckBranchTarget-VMSA#201802
vSphere-LDAPDOS-VMSA#201707
vSphere-CVE-2017-4921-4922-4923-VMSA#201713
vSphere-ESXiAddHung-KB#2150795
vSphere-Winbackupfailure-KB#2149178
vSphere-PSODVVOLUnmap-KB#70737
vSphere-4CPUCorelimitOVF-KB#53354
vSphere-LinuxVMHA-KB#70813
vSphere-Qlogicdriver-KB#76503
vSphere-VMotionVM-KB#76221
vSphere-PSODiscsivmk-KB#66991
vSphere-VMSEsparsesnapshot-KB#2150962

Horizon

Horizon-CVE-2020-3997-VMSA#202124

NSX-V

NSXV-VDSHealthCheck-KB#53724
NSXV-Win2008eventlog-KB#76042
NSXV-DFWSystemEvents-KB#60435
NSXV-DFWPublish-KB#57194
NSXV-PSODVSIPIoctlFlowData-KB#60319

NSX-T

NSXT-4096warningmessage-KB#78970
NSXT-CVE-2021-21981-VMSA#202106

What's New | March 25th, 2021

New Findings and Recommendations

It may take 24-48 hours for these new findings to appear within Skyline Advisor.

Technical Support Trending Issues

Findings based on common the support requests submitted by our customers.

vSphere-PSCLogDiskSpace-KB#2143565
vSphere-LunResigFailure-KB#68135
vSphere-ahciAbortIO-KB#81554
vSphere-globalCartelheap-KB#67199
vSphere-GuestOSperformance-KB#79277
vSphere-i40enissuedPFreset-KB#59568
vSphere-ixgbennicflapping-KB#76251
vSAN-VMconsolidation-KB#79024
NSXv-EdgeFWHAlargeflow-KB#78180

Technical Support Post Escalation Issues

Findings based on the post escalation analysis to prevent customers from experiencing similar issues.

vSphere-VChostdisconnect-KB#67529
vSphere-CiscoNFNICPure-KB#83073
vSphere-ESXihostdisconnect-KB#67529
NSXT-Loadbalancerkeepalive-KB#82215

VMware Cloud Foundation Design Decisions

Findings based on the best practice recommendations and, or findings based upon VMware Validated Design decisions for VMware Cloud Foundation customers.

NSXT-VCFEnablevIDMintegration-KB#82288
vSphere-VCFSIOCdefaultnonvsan-KB#81911

Skyline Health for vSphere and vSAN Alignment

Ensure that vSphere and vSAN Findings are available in both Skyline Advisor and Skyline Health for vSphere / vSAN (7), within the vSphere Client.

vSphere-VVOLDSaccess-KB#79958-3
vSAN-advancedsettingsync-KB#53722
vSAN-clusterconfig-KB#2149506
vSAN-serverclusterpartition-KB#2108011
vSAN-ControllerCertified-KB#2109871
vSAN-ControllerESXiCertified-KB#2109262
vSAN-daemonliveness-KB#2109873
vSAN-Diskformatversion-KB#2146135
vSAN-DiskGroupConfig-KB#2149404
vSAN-DriverCertified-KB#2109263
vSAN-FirmwareCertified-KB#2149405
vSAN-memorypoolheap-KB#2109256
vSAN-memorypoolslab-KB#2109256
vSAN-ObjectHealth-KB#2108319
vSAN-resyncthrottling-KB#2149504
vSAN-Softwarecompatibility-KB#2146134
vSAN-timesync-KB#2149505
vSAN-vmknicconfiguration-KB#2108062
vSAN-vMotionconnection-KB#2108285
vSAN-vMotionJumboMTU-KB#2108285
vSAN-vSANconnection-KB#2108285
vSAN-VSANJumboMTU-KB#2108285

vCenter Server Alarms

Global Support Services (GSS) defined the top vSphere alarms as Findings in Skyline.

vSphere-ThinProvisionedLunAlarm
vSphere-HostCertStatusAlarm

VMware Security Advisories

We continue to include Security Advisories to alert you to objects that are vulnerable to known security risks.

vSphere-CVE-2021-21972-VMSA#202102
vSphere-CVE-2021-21973-VMSA#202102
vSphere-CVE-2021-21974-VMSA#202102

VMware PKS Findings

Initial support of VMware PKS findings for customers.

vSphere-containervolume-KB#79007

What's New | February 9th, 2021

ReValidation Analysis

After performing a ReValidation of privileges and connectivity for the products added to the Skyline Collector(s) registered with your Cloud Services Organization, analysis of the revalidation is now available, and displayed. Customers can view the revalidation analysis by clicking on View Details on Step 2 of the Initiate Log Transfer process.

The ReValidation Analysis details the following:

Object - The Friendly Name of the Skyline Collector where there are missing privileges, or a connectivity issue, for a product, or products, added to that Skyline Collector.
Status - The missing privileges, or connectivity check results.

See VMware KB Article 59661 for details regarding the required privileges needed for Skyline Log Assist.

Inventory Products Linked Update

We have updated how Products Linked to an object are displayed on the Inventory page. A down arrow is now displayed next to the product linked. Clicking the down arrow will display all products linked with the associated object. The down arrow replaces the previous informational icon for displaying products linked.

New Findings and Recommendations

It may take 24-48 hours for these new findings to appear within Skyline Advisor.

Technical Support Trending Issues

Findings based on common the support requests submitted by our customers.

NSXv-Glperformance-KB#56734
NSXv-ManagerPerformance-KB#76402
vROps-AnalyticsConsistency-KB#56491
vSAN-iscsilunexpansion-KB#56943
vSphere-ATSMiscompareMessages-KB#52486
vSphere-cswitchPacketLoss-KB#59800
vSphere-ESXiCertificateInvalid-KB#60216
vSphere-heapexhaustion-KB#66770
vSphere-IE11FlexClient-KB#76755
vSphere-VCSANTPConfig-KB#59729
vSphere-OVFdeployment-KB#2150693
vSphere-OVFexporterror-KB#52650
vSphere-OVFIOError-KB#57599
vSphere-PSODnfnicandfnicpaths-KB#78147
vSphere-PSODspincountexceeded-KB#67774
vSphere-SPSstatupfailure-KB#60325
vSphere-VCHAHACoreFailure-KB#55791
vSphere-vmnicincorrecterporting-KB#66733
vSphere-VPXDstopsresponding-KB#56353
vSphere-vSANpluginenabled-KB#68154
vSphere-ISCSINASJumboFrames-KB#1007654
vSphere-VAAIATSOnlyDatastores-KB#1021976
vSphere-ixgbennicflapping-KB#76251

Technical Support Post Escalation Issues

Findings based on the post escalation analysis to prevent customers from experiencing similar issues.

NSXv-EdgeHAdatapath-KB#82460
vSphere-BackupStatusVc
vSphere-PSODVMFSCorruption-KB#76353
vSphere-RDMperenniallyreserved-KB#82222
vSphere-VCCertReplacement-KB#82168
vSphere-PSCCOREdiskspace-KB#2150731

VMware Cloud Foundation Design Decisions

Findings based on the best practice recommendations and, or findings based upon VMware Validated Design decisions for VMware Cloud Foundation customers.

NSXT-VCFEnablevIDMintegration-KB#82288
vSphere-VCFSIOCdefaultnonvsan-KB#81911

Skyline Health for vSphere and vSAN Alignment

Ensure that vSphere and vSAN Findings are available in both Skyline Advisor and Skyline Health for vSphere / vSAN (7), within the vSphere Client.

vSphere-DRSinunhealthyvCLS-KB#79892
vSphere-VVOLDSaccess-KB#79958
vSphere-VVOLDSaccess-KB#79958-2
vSphere-vCLSandSRM-KB#81068
vSphere-PureVASAProvider-KB#80032
vSphere-FDMMonitorPeriod-KB#2017778
vSphere-SIOCdisabledAlarm-KB#79982

What's New | January 13th, 2021

Findings Catalog

The new findings catalog provides you with increased visibility into all the at risk issues and vulnerabilities that Skyline checks. Reviewing the findings catalog enables you to determine whether there is a finding available in Skyline for a potential issue, security vulnerability, or configuration recommendation. We actively grow the catalog of findings to the surface issues that can be addressed proactively. View the active findings page to see if you are impacted by a specific finding in your environment.

Improved Support Request Visibility

This feature provides Skyline administrators with visibility of support requests across teams, making it easier to leverage log assist in your organization. Toggle on the View Support Requests Raised by Team Members option in the Skyline Advisor settings to enable this functionality.

In order to view Support Requests Raised by Team Members, the following conditions must be true:

You must be a Skyline Administrator within Skyline Advisor.
The Entitlement Account where the Support Request was opened must be linked to your Cloud Services Organization within Skyline Advisor. Skyline Administrators can link, and unlink, Entitlement Accounts under the Settings > Advanced menu in Skyline Advisor.
You must be associated with the Entitlement Account where the Support Request was opened. You cannot view Support Requests Raised by Team Members opened under Entitlement Accounts that you are not associated with. You can review the Entitlement Accounts that you are associated with using the My VMware customer portal.

Please see VMware Knowledge Base Articles 2070555 and 81580 for details on how to associate additional individuals to Entitlement Accounts, within My VMware.

New Inventory Object Type

The new object type field improves the usability of the inventory functionality for your deployments.

Mute Terminology Renamed to Hide

The following features have been renamed within Skyline Advisor.

The Muted Findings page is now named Hidden Findings.
Mute Finding(s) is now named Hide Finding(s).
UnMute Finding(s) is now named UnHide Finding(s).
Mute Inventory Object is now named Hide Inventory Object.
UnMute Inventory Object is now named UnHide Inventory Object.

New Findings and Recommendations

It may take 24-48 hours for these new findings to appear within Skyline Advisor.

Technical Support Trending Issues

Findings based on common the support requests submitted by our customers.

NSXv-ManagerCommonDiskSpace-KB#82054
NSXv-ControllerLogDiskSpace-KB#82054
vROps-LogDiskSpace-KB#53289
vROps-DBDiskSpace-KB#2016022
vROps-RootDiskSpace-KB#76154
vROps-RootSmallSize-KB#75298
NSXv-EdgeLogDiskSpace-KB#82054
vSphere-highstunrates-KB#77030
vSphere-vcsaupdatefailure-KB#57222
vSphere-hostnonresponsive-KB#81576
vSphere-qlnativefcQIF-KB#80237
vSphere-Vmtoolsmemoryleak-KB#76163
vSphere-CiscoNexus1000V-KB#2149722
vSphere-HBEsmartqimemory-KB#67667
vSphere-VCSAbackupretention-KB#70823
vSphere-syslognetworklatency-KB#70744
vSphere-PermissionremovedfromVC-KB#59715
vSphere-SFCBcrashing-KB#78046
vSphere-Likewisememoryleak-KB#78968
vSphere-ESXinonresponsive-KB#80038
vSphere-Qlogicqedentv-KB#56457

Technical Support Post Escalation Issues

Findings based on the post escalation analysis to prevent customers from experiencing similar issues.

vSphere-nfnicdeadpaths-KB#80101

VMware Cloud Foundation Design Decisions

Findings based on the best practice recommendations and, or findings based upon VMware Validated Design decisions for VMware Cloud Foundation customers.

vSphere-VCFDisableisolationaddress-KB#81928
vSphere-VCFNIOCISCSI-KB#81929

VMware Security Advisories

We continue to add Security Advisories as Skyline Findings to alert you to objects that are vulnerable to known security vulnerabilities.

vSphere-CVE-2020-3999-VMSA#20200029

Skyline Collector Product Endpoint Certificate Expiration

Findings to alert customers of certificate expiration of products configured as Skyline endpoints.

VROPS-EndpointCertExpiration
NSXV-EndpointCertExpiration
NSXT-EndpointCertExpiration
Horizon-EndpointCertExpiration
SDDC-EndpointCertExpiration
vSphere-EndpointCertExpiration

What's New | October 15th, 2020

Operational Overview Dashboard

The Operational Overview dashboard displays a summary of products added to Skyline, along with Cluster Configuration, Host Configuration, and VM Configuration charts.

The Environment Summary displays the number of products, and product objects, currently being analyzed by Skyline. Any product, and its associated objects, will be counted within the Environment Summary if they have been added to a Skyline Collector registered with your Cloud Services Organization.

The Cluster Configuration dashboard provides a quick overview of your vSphere cluster configurations.

The Host Configuration dashboard provides an overview of your ESXi host configurations and displays inconsistencies so that you can take corrective action.

The Virtual Machine Configuration dashboard provides an overview of virtual machine configuration in your environment.

Note:

The charts within the Cluster Configuration, Host Configurations, and Virtual Machine Configuration panels are derived from product usage data collected by the Skyline Collector. If you are using both Skyline Advisor, and vRealize Operations / vRealize Operations Cloud, the information contained with these charts may be different within each application, as the data used to populate these charts is collected from different sources, and analyzed at different time periods.
The total count of virtual machines displayed within Skyline Advisor, when clicking on a vCenter Server, or Datacenter object, will differ from the Guest OS distribution total count. The Guest OS distribution chart is calculated based upon the number of virtual machines that have VMware Tools installed. If the virtual machine does not have VMware Tools installed, then that virtual machine's Guest OS is not included in the Guest OS chart within Skyline Advisor.
The total count of virtual machines displayed within Skyline Advisor, when clicking on a vCenter Server, or Datacenter object, may be different than the total count of virtual machines displayed within vRealize Operations Cloud. Skyline counts all virtual machines, including templates, to determine the total virtual machine count. vRealize Operations Cloud counts all virtual machines, not including templates, to determine the total virtual machine count.
The total count of virtual machines displayed within Skyline Advisor, when clicking on a vCenter Server, or Datacenter object, may be different than the total count of virtual machines displayed within vRealize Operations Cloud. If a customer has not added a vCenter Server to either Skyline, or vRealize Operations Cloud, then the virtual machines for that vCenter Server will not be included within the total virtual of virtual machines. We recommend adding a vCenter Server to both Skyline, and vRealize Operations Cloud, when possible.

vRealize Operations Cloud

Contextual Launch

Skyline now provides the capability to launch vRealize Operations Cloud, in context from Skyline Advisor. To enable this functionality, customers must subscribe to vRealize Operations Cloud within the same Cloud Services Organization that Skyline Advisor is available as a service.

The following will launch vRealize Operations Cloud in context, from Skyline Advisor:

Clicking Launch Cluster Configuration in Skyline Advisor opens the vRealize Operations Cloud Cluster Configuration dashboard.
Clicking Launch Host Configuration in Skyline Advisor opens the vRealize Operations Cloud Host Configuration dashboard.
Clicking Launch Virtual Machine Configuration in Skyline Advisor opens the vRealize Operations Cloud Virtual Machine Configuration dashboard.
Within select Troubleshooting-based Skyline Findings, you can Launch the vRealize Operations Cloud Troubleshooting Workbench to perform advanced troubleshooting tasks.

Try vRealize Operations Cloud

All new, and current Skyline customers are eligible for a free 30-day trial of vRealize Operations Cloud. To try vRealize Operations Cloud, click Sign Up in one of the following places within Skyline Advisor:

Sign Up on the Operational Overview Dashboard. To access the Operational Overview dashboard, click Show All Operational Overview on the Dashboard.
Sign Up within the Cluster Configuration, Host Configuration, or Virtual Machine Configuration informational videos. To access these informational videos, first, click Show All Operational Overview. Next, click Learn More for Cluster Configuration, Host Configuration, or Virtual Machine Configuration.
Sign Up on the Integrations page. To access the Integrations page, click the Integrations tab within Skyline Advisor.

VMware Cloud Foundation Support

With the release of Skyline Collector version 2.6, Skyline now supports VMware Cloud Foundation. The following VMware Cloud Foundation features and functionality are available within Skyline Advisor:

VMware Cloud Foundation inventory details, including identification of both management and workload domains.
Findings and Recommendations specific to VMware Cloud Foundation. Now, instead of recommending upgrading a component of VMware Cloud Foundation, such as a vCenter Server, the Skyline recommendation is to upgrade VMware Cloud Foundation.

Limitations

Skyline supports VMware Cloud Foundation version 4.1, and above.
Skyline does not support the transferring of SDDC Manager support bundles with Skyline Log Assist.

New Findings & Recommendations

It may take 24-48 hours for these new findings to appear within Skyline Advisor.

Technical Support Trending Issues

Findings based upon common Support Requests submitted by our customers.

vSphere-VMFS6Heapexhaustion-KB#80188
vSphere-VMconnectivity-KB#60394

Technical Support Post Escalation Issues

Findings based-upon post escalation analysis to prevent customers from experiencing similar issues.

vSphere-VMdisabledSDRS-KB#79936
Horizon-vSANdeployment-KB#80057
vSphere-DBorSeatParitionover300gb-KB#79968
vSphere-DBorSeatParitionover300gb-KB#79968

VMware Validated Design Decisions

Findings based-upon best practice recommendations and, or Findings based upon VMware Validated Design decisions for VMware Cloud Foundation customers.

vSphere-DonotuseNicTeaming-VCF#SDDC-WLD-VI-SDN-003
vSphere-nonvsandiskspace-VCF#SDDC-WLD-VI-STO-002
vSphere-MgmtLoadbasedteaming-VCF#SDDC-WLD-VI-NET-005
vSphere-VMotionLoadbasedteaming-VCF#SDDC-WLD-VI-NET-006
vSphere-ESXadmingroup-VCF#SDDC-MGMT-VI-ESXi-016
vSphere-HostADDomain-VVD#SDDC-WLD-VI-ESXi-015
vSphere-EnableEVC-VCF#SDDC-WLD-VI-VC-035
vSphere-SSHPolicy-VCF#SDDC-WLD-VI-ESXi-013
vSphere-onlyNFS3-VCF#SDDC-MGMT-VI-NFS-001
vSphere-SuppressShellWarning-VCF#SDDC-WLD-VI-ESXi-014
vSphere-HAHostIsolationPowerOff-VCF#SDDC-WLD-VI-VC-022
vSphere-HAHostIsolationPowerOff-VCF#SDDC-MGMT-VI-VC-023
vSphere-EnableNIOC-VCF#SDDC-WLD-VI-NET-008
vSphere-VDSMTU9000-VCF#SDDC-MGMT-VI-NET-003
vSphere-SingleDVSPerCluster-VCF#SDDC-MGMT-VI-NET-002
vSphere-NoDVS-VCF#SDDC-MGMT-VI-NET-001
vSphere-NIOCvSAN-VCF#SDDC-MGMT-VI-NET-014
vSphere-NIOCVM-VCF#SDDC-MGMT-VI-NET-013
vSphere-NIOCVMotion-VCF#SDDC-MGMT-VI-NET-012
vSphere-NIOCMGMT-VCF#SDDC-MGMT-VI-NET-011
vSAN-FourHostCluster-VCF#SDDC-WLD-VI-SDS-007
vSAN-30percentfreespace-VCF#SDDC-WLD-VI-SDS-006
NSXT-ManagerVIP-VCF#SDDC-WLD-VI-SDN-013

SDDC Manager Findings

SDDC-Backupconfiguration
SDDC-NSXTBackupconfiguration

Skyline Health for vSphere and vSAN

VSAN-ThickprovisionedVMs-KB#66758

What's New | September 22nd, 2020

New Findings & Recommendations

It may take 24-48 hours for these new findings to appear within Skyline Advisor.

NSX Data Center for vSphere Findings (NSX-V)

NSXv-HostVIBconsistancy

NSX Data Center Findings (NSX-T)

NSXT-HostsNotConfiguredinCluster-VCF#SDDC-MGMT-VI-SDN-060
NSXT-ConfigurationMaximums
NSXT-ManagerStorageisolation

vSAN Findings

vSAN-VDS66outofsync-KB#70727

vSphere Findings

vSphere-over1TBvm-KB#79520
vSphere-DisablePowerManagement-KB#1018206
vSphere-nonconnectedVM-KB#1003742
vSphere-EnableAdmissionControl-VCF#SDDC-MGMT-VI-VC-017
vSphere-EnableHA-VCF#SDDC-MGMT-VI-VC-015
vSphere-EnableDRS-VCF#SDDC-MGMT-VI-VC-022
vSphere-ServerHardwareInconsistency
vSphere-InconsistentBIOS

vSphere Technical Support Trending Issues

Findings based-upon common Support Requests submitted by our customers.

vSphere-HPEGen10falsealarm-KB#78989
vSphere-PSODqlnativefc-KB#79495
vSphere-VMotionEVC-KB#67666
vSphere-MT27500TrafficLoss-KB#60421
vSphere-ProxyVMconfiguration-KB#56453
vSphere-HostDisconnectsmartd-KB#2145106
vSphere-VMnetworkconfig-KB#77134
vSphere-vCenterhangsontasks-KB#74966

VMware Security Advisories (VMSA)

Findings based upon security vulnerabilities reported in VMware products.

vSphere-vCenterCVE-2020-3976-VMSA#202018
vSphere-ESXiCVE-2020-3976-VMSA#202018

vCenter Server Alarms

Findings activated in response to an event, a set of conditions, or the state of an inventory object

vSphere-CertificateStatusAlarm-KB#68171
vSphere-HostIPConflictAlarm-KB#2125085

What's New | August 26th, 2020

New Get Started Process

We are introducing a new process for customers who are just getting started with VMware Skyline, and VMware Cloud Services. The new Get Started Process has the following benefits:

Creating a Cloud Services Organization now only requires an Organization Name. An address, and tax id, are no longer required.
Customers can now choose which Entitlement Account(s) to associate with their Cloud Services Organization. Previously, Entitlement Accounts were automatically associated with the Cloud Services Organization. See VMware KB Article 79286 for additional details regarding the importance of linking, or unlinking, Entitlement Accounts to your Cloud Services Organization.
The number of steps for downloading, installing, and registering the Skyline Collector has been reduced.

New Add Collector Wizard

We have simplified the Add Collector process within Skyline Advisor. Now, if a current Skyline customer needs to add another Skyline Collector to their Cloud Services Organization, all information, and steps required, to add another Skyline Collector is provided in a single page. Previously, the information, and steps required, were provided on multiple pages.

What's New | August 18th, 2020

New Findings & Recommendations

It may take 24-48 hours for these new findings to appear within Skyline Advisor.

NSX Data Center for vSphere Findings (NSX-V)

NSXv-EdgeConsistentversion
NSXv-ControllerConsistentversion
NSXv-HostsnotconfiguredinCluster
NSXv-DFWRulePublish647-KB#80238

NSX Data Center Findings (NSX-T)

NSXT-ESXiHostClusterEVC-KB#55772
NSXT-FaultToleranceSupport-KB#55653
NSXT-DisabledHostIsolationpolicy-KB#57331

Horizon Findings

Horizon-InstantClonespoolfails-KB#56783
Horizon-Resettaskswereaborted-KB#52978

vSAN Findings

vSAN-EnablingvLCM-RN#700a
vSAN-largescalecluster-KB#2110081
vSAN-mgmtsvrresourcecheck-KB#79489
VSAN-vSANnonvSANdisksSameController-KB#2129050
VSAN-NetworkAdapterCheck-KB#50387
vSAN-v1diskinuse-KB#75045
vSAN- HPESASSolidStateDrives-KB#76386

vSphere Findings

vSphere-ESXi70QLogicqediandqedf-KB#78632
vSphere-MACcontrolforSIOC-KB#67543
vSphere-PSODFTCptReaderFunc-KB#57298
vSphere-NFS41ServerFailoverADP-KB#76136
vSphere-PSODUnmapHelperIP-KB#70607
vSphere-PSODVMKAPIcharmetadata-KB#68138
vSphere-PSODPShare-KB#50357
vSphere-vCHApatching-KB#55938
vSphere-vcsastatsmonitor-KB#55640
vSphere-lsassdcoredumps-KB#79649
vSphere-VDSmismatchsetting-KB#79446
vSphere-VMotionDisabled-KB#2054994

Updated Findings & Recommendations

The following Findings & Recommendations have been updated, based upon customer and VMware Technical Support Engineering feedback.

vSphere-PSODFCoEqfle3f-KB#71361
vSphere-CiscoNFNICDegradedPerformance-KB#78418
vSphere-VMsnapshotover3days-KB#1025279

What's New | July 14th, 2020

NSX-T Data Center Support

With this update to Skyline Advisor and the release of Skyline Collector version 2.5, NSX-T Data Center is now supported by Skyline. The following Skyline features and functionality are available for NSX-T Data Center:

NSX-T Inventory details, including NSX-T Data Center object names (Managers, Edges)
NSX-T Findings and Recommendations. See New Findings and Recommendations for the list of NSX-T Findings and Recommendations available today.
Transfer support bundles for NSX-T Data Center objects, using Skyline Log Assist. This requires that a user account be assigned the NSX Administrator role, for adding NSX-T Data Center to the Skyline Collector.

New Findings and Recommendations

It may take 24-48 hours for these new findings to appear within Skyline Advisor.

NOTE: In order to receive proactive analytics for NSX-T, a customer must be running both Skyline Collector version 2.5, and

We've enhanced the product usage data collection within Skyline Collector version 2.4 to enable the discovery of potential issues that could not be previously detected by Skyline. The Findings listed below with the label (Skyline Collector 2.4) will not be enabled until after Skyline Collector 2.4 has been deployed within your environment(s).

NSX-T Data Center Findings

NSXT-EdgeLogDiskSpace-KB#79846
NSXT-EdgeConsistenversion
NSXT-ManagerHostisolation-VCF#SDDCMGMTVISDN014
NSXT-ManagerLogDiskSpace-KB#79846
NSXT-ManagerConfigDiskSpace-KB#79846
NSXT-ManagerConsistenversion
NSXT-HostVIBconsistancy
NSXT-Backupconfiguration
NSXT-dataplaneservicecrashes-KB#74965
NSXT-ClonedVMConnection-KB#59444
NSXT-poorperformanceqedentv-KB#76305
NSXT-ManagerAPIfailure-KB#78072
NSXT-ManagerHTTPS-KB#78298
NSXT-ManagerSlowUI-KB#77303
NSXT-EdgeVMexclusion-KB#76994
NSXT-MultipleVMsDeployment-KB#77008

VMware Security Advisory Findings

vSphere-CVE-2020-3960-VMSA#202012
vSphere-CVE-2020-3963-VMSA#202015
vSphere-EHCI-xHCI-VMSA#202014
vSphere-MACHGFSDOS-VMSA#202014
vSphere-CVE-2020-3969-VMSA#202015
vSphere-CVE-2020-3971-VMSA#202015

What's New | June 17th, 2020

New Findings and Recommendations

It may take 24-48 hours for these new findings to appear within Skyline Advisor.

vSphere ESXi Hypervisor Outage Findings

vSphere-PSODFCoEqfle3f-KB#71361
vSphere-PSODqfle3pollWIP-KB#76630

vSphere Configuration Findings

vSphere-VMsnapshotover3days-KB#1025279
vSphere-VMmorethan3snapshots-KB#1025279
vSphere-SnapshotLUNs-KB#1011387
vSphere-VCSACoreDiskSpace-KB#76563-2
vSphere-VCSASEATDiskSpace-KB#76563-2
vSphere-VCSADBDiskSpace-KB#76563-2
vSphere-VCSARootDiskSpace-KB#76563-2
vSphere-VCSALogDiskSpace-KB#76563-2
vSphere-HAagentinstallation-KB#2056299
vSphere-DeprecationoftheexternalPSC-KB#60229
vSphere-ESXishell-KB#2003637
vSphere-SSHaccess-KB#2003637
vSphere-vMotionJumboFrames-KB#2120640

VMware Security Advisory (VMSA) Findings

vSphere-MemoryLeak-CVE-2020-3959-VMSA#202011
vSphere-DOSCVE-2020-3958-VMSA#202011

Entitlement Account (EA) Linking Capability

Customers can now manage Entitlement Accounts (EA) associated with their Cloud Services Organizations. The EA represents your support entitlement level (Production, Premier) and allows you Support Requests opened under the EA within Skyline Advisor. With this feature, customers can choose which EAs to associate with their Cloud Services Organization and can add or remove existing EAs using the Link/Unlink functionality. This linking feature offers increased flexibility in EA to Cloud Services Organization mapping.

To access the Entitlement Account (EA) feature, click on Settings within Skyline Advisor.

The Entitlement Account (EA) feature is only available to users with the Skyline Administrator service role. The Entitlement Accounts (EA) feature will not be visible to any user who has been granted the Skyline User service role.

Bug fixes, Usability and Performance Improvements

We have fixed minor bugs, implemented usability updates, and made performance improvements.

What's New | May 20th, 2020

Improved Log Assist Messaging

Messaging updated to improve the Log Assist user experience. Notification of scenarios where Log Assist might fail, including connectivity issues between the Skyline Collector and vCenter Server, or ESXi host, and ESXi host disconnected from vCenter Server.

New Findings & Recommendations

The following Findings & Recommendations are now available within Skyline Advisor. These Findings will appear within Skyline Advisor if Skyline determines that your VMware products and solutions are potentially impacted by these new Findings. You can search for these new findings using the Search Box on the Findings page within Skyline Advisor.

It may take 24-72 hours for these new findings to appear within Skyline Advisor.

NOTE: Some of the New Findings & Recommendations listed below require Skyline Collector version 2.4 We've enhanced the product usage data collection within Skyline Collector version 2.4 to enable the discovery of potential issues that could not be previously detected by Skyline. The Findings listed below with the label (Skyline Collector 2.4) will not be enabled until after Skyline Collector 2.4 has been deployed within your environment(s).

vSphere

vSphere-CiscoNFNICDegradedPerformance-KB#78418
vSphere-PSODHELPDER_IMMED IP-KB#76613
vSphere-PSODclx_stop_ul_txq-KB#76591
vSphere-iSCSIportbinding-KB#78348
vSphere-Device10fbflowcontrol-KB#59218
vSphere-vMotionJumboFrames-KB#2120640
vSphere-CrossSiteScripting-VMSA#202008
vSphere-LegacyHostProfiles-KB#52932 (Skyline Collector 2.4)
vSphere-CrossSiteScripting-VMSA#202008

vSAN

VSAN-LSI3108chipsetconfiguration-KB#2144936 (Skyline Collector 2.4)
VSAN-allflashclusterswithdeduplication-KB#2151847 (Skyline Collector 2.4)
VSAN-DualEncryption-KB#2148947 (Skyline Collector 2.4)
VSAN-guestdataconsistency-KB#58715 (Skyline Collector 2.4)
VSAN-HPESmartArrayAdvisory-KB#71030 (Skyline Collector 2.4)

NSX for vSphere

NSXv-IPFIXHighlatency-KB#58009 (Skyline Collector 2.4)

Horizon

Horizon-ExtendedServiceBranch-KB#66766
Horizon-NameValuePairnotpersisting-KB#60821

Updated Findings and Recommendations

vSphere-VCenterStatsLevel
- Updated the recommendation to make the resolution clearer for customers.

Improved Date Format

Updated date format to the abbreviation for month, with day and year. Previously, the number of the month was used, which caused confusion due to the different date formats used globally.

Product Connectivity Check

Skyline Collector version 2.4 now checks the network connectivity to vCenter Server and ESXi hypervisor hosts. The goal of the network connectivity check is to reduce the likelihood of a log transfer request failing. The Connectivity column within Skyline Log Assist will now display an error icon if the Skyline Collector is unable to communicate with the object.

Note: Product Connectivity Check is only supported for vCenter Server and ESXi hypervisor hosts.

Resolved Issues

Resolved an issue where Log Library would be empty if Filters were applied.

What's New| April 21st, 2020

New Findings & Recommendations

The following Findings & Recommendations are now available within Skyline Advisor. These Findings will appear within Skyline Advisor if Skyline determines that your VMware products and solutions are potentially impacted by these new Findings. You can search for these new findings using the Search Box on the Findings page within Skyline Advisor.

It may take 24-72 hours for these new findings to appear within Skyline Advisor.

vSphere

vSphere-ADoverLDAPorOpenLDAP-KB#2149697
vSphere-PSODigbnPFException14-KB#67686
vSphere-PSODRes6AffinityIP-KB#55824
vSphere-vCSAHWversion13-KB#60161
vSphere-vCentertoESXiVersion-KB#68174
vSphere-vmdirvulnerability-VMSA#202006
vSphere-VMinvalidVMtools-KB#66581

vSphere Storage

vSphere-DisableVAAIfunctionality-KB#1033665
vSphere-StoragePSPConstency-KB#78348
vSphere-StorageSATPConsistency-KB#78348

vSAN

VSAN-vCenteruptodate-KB#52645

Horizon

Horizon-Adminpageunknownstate-KB#56903
Horizon-PersonaProfilemaynotload-KB#58878

Updated Findings and Recommendations

vSphere-EsxConfigLimits-KB#1003497
- Split HBA configuration maximum based upon per-Fibre Channel, and per-iSCSI.
vSphere-VMSEsparseSnapshot-KB#59216
- Updated Finding to check for the workaround of disabling "IO coalescing" for SEsparse.
vSphere-WTSVMCrashes-KB#2149642
- Updated Finding to check for workaround of vmx config file: guest_rpc.rpci.usevsocket = "FALSE"
vSphere-PSODVmAnonAllocVmmPages-KB#2147958
- Updating Finding to check for the workaround of Numa.FollowCoresPerSocket to 1 on ESXi 6.5 hosts.

What's New | March 17th, 2020

Role-Based Access Control

There are two new user roles available for the Skyline Advisor service, Skyline Administrator and Skyline User. The Skyline Administrator service role has full privileges within Skyline Advisor. The Skyline User service role does not have permission to complete the following tasks within Skyline Advisor:

Add a Skyline Collector to the Cloud Services Organization.
DeRegister a Skyline Collector to the Cloud Services Organization.
Receive email notification when Skyline Collector root password is nearing expiration.
Opt-In / Opt-Out to sharing data related to Service Intelligence through the Secure Connect Gateway 5.0.

All users with existing access to Skyline Advisor will be granted the Skyline Administrator service role privilege. Use VMware Cloud Services Console to edit user service role access.

The Skyline Administrator and Skyline User service roles replace the previous roles of 'admin role' and 'admin user'.

Finding First Observed Date

Every Finding within Skyline Advisor will now display a First Observed date. The date that the Finding was first observed within Skyline Advisor will now populate the First Observed field. Additionally, within each Finding, the First Observed field will appear within the Affected Objects table, for when the Finding was first observed for each Affected Object in the Finding.

Improvements to Upgrade Recommendations and Product Interoperability Checks

An Issues Detected warning will now be displayed for the upgrade recommendation if one or more products are not interoperable with the version/build recommended. The Issues Detected warning will be displayed within the Interoperability Issues column. Additionally, the recommended version and build for an upgrade recommendation have been updated to provide a more consistent experience.

New Findings & Recommendations

The following Findings & Recommendations are now available within Skyline Advisor. These Findings will appear within Skyline Advisor if Skyline determines that your VMware products and solutions are potentially impacted by these new Findings. You can search for these new findings using the Search Box on the Findings page within Skyline Advisor.

It may take 48-72 hours for these new findings to appear within Skyline Advisor.

vSphere-LargeVMvSCSIReset-KB#2152008
vSphere-PSODCleanupRSSEngine-KB#58874
vSphere-VIBSignedCertExpiration-KB#76555
vSphere-Vmotion60to65-KB#59723
vSphere-NFS41ClusterPathDone-KB#70688
vSphere-multiple-out-of-bounds-read-VMSA#201906
vSphere-CVE-2015-5177-VMSA#201507
vSphere-vCenter-CVE-2018-3640-VMSA#201812
vSphere-out-of-bounds-read-VMSA#201816
vSphere-CVE-2018-6972-VMSA#201818
vSphere-out-of-bounds-read-VMSA#201826
vSphere-ESXi-CVE-20183640-VMSA#201812
vSphere-CVE-2015-2342-VMSA#201507

Resolved Issues

Resolved an issue where a custom Operational Summary Report (OSR) would be blank and contain an invalid creation date.

What's New | February 27th, 2020

New Findings & Recommendations

The following Findings & Recommendations are now available within Skyline Advisor. These Findings will appear within Skyline Advisor if Skyline determines that your VMware products and solutions are potentially impacted by these new Findings. You can search for these new findings using the Search Box on the Findings page within Skyline Advisor.

It may take 48-72 hours for these new findings to appear within Skyline Advisor.

NSXv-PSODVirtualInfrastructureLatency-KB#75224
vSphere-CVE-2017-16544-VMSA#20190013
vSphere-CVE-2019-5534-VMSA#20190013
vSphere-CVE-2019-5532-VMSA#20190013
vSphere-ESXiCVE-2019-5531-VMSA#20190013
vSphere-legacyVmHW-KB#67282
vSphere-legacyDvs-KB#52826
vSphere-MXUserAllocSerialNumber-KB#2149941
vSphere-vCenterCVE-2019-5531-VMSA#20190013
vSphere-VCSADBDiskSpace-KB#76563
vSphere-VMToolsCVE20203941-VMSA#202002

The following Findings have been updated to reflect Intel Cascade Lake CPUs where speculative execution is remediated within the chip, and therefore alternative schedulers provided within ESXi are not required.

vSphere-L1TerminalFault-VMSA#201820-4
vSphere-MicroArchitectureSecurity-KB#67577-2
vSphere-MicroArchitectureSecurity-KB#67577-1
vSphere-CVE-2019-11135-VMSA#20190020
vSphere-CVE-2018-12207-VMSA#20190020
vSphere-L1TerminalFault-VMSA#201820-3
vSphere-L1TerminalFault-VMSA#201820-2
vSphere-L1TerminalFault-VMSA#201820-1
vSphere-SpectreMeltdown-VMSA#201804-1
vSphere-SpectreMeltdown-VMSA#201804-2
vSphere-SpectreMeltdown-VMSA#201807
vSphere-SpectreMeltdown-VMSA#201804-3
vSphere-SpectreMeltdown-VMSA#201802

What's New | November 26th, 2019

Enhanced Security Policy

Explicit Skyline Advisor service role grant access is now required. Customer Cloud Services Organization Owners must grant users specific access to the Skyline Advisor service role. To do this, customers must log in to their Cloud Services Organization, and use the Identity & Access Management feature of Cloud Services to grant users specific access to the Skyline Advisor service role. See the Identity & Access Management documentation for how to control user access to your organization, resources, and services.

See KB Article 76319 for more details regarding the Skyline Advisor Enhanced Security Policy.

Integrate VMware Skyline with Dell EMC SupportAssist for Enterprise Systems

Customers can now integrate Dell EMC SupportAssist for Enterprise with VMware Skyline, to enable a best-in-class proactive support experience for customers utilizing Dell Hardware for their VMware products and solutions. Customers can Opt-In using the new Integrations tab within Skyline Advisor.

Important: The Integrations tab in Skyline Advisor will ONLY appear if you are utilizing Dell EMC hardware as the platform for your VMware vSphere environment. If you are not utilizing Dell EMC hardware, the Integrations tab will NOT appear.

Note: The Dell EMC SupportAssist for Enterprise Systems Integration with Skyline is only available to Dell EMC PowerEdge server hardware 12G and above. This integration is not available to older versions of Dell EMC PowerEdge server hardware.

Note: Dell EMC SupportAssist for Enterprise Systems v4.0.5 is required to enable this integration.

Transfer Support Log Bundles for Horizon Connection Servers

Customers can now upload Horizon Connection Server support log bundles to VMware Global Support Services (GSS) using Skyline Log Assist. Horizon Connection Servers added to a Skyline Collector can now be chosen within the Select Inventory step of Initiate Log Transfer.

Note: Skyline Collector v2.3, and Horizon 7 v7.10, is required to enable the transferring of Horizon Connection Server support log bundles using Skyline Log Assist. See KB Article 59661 for the required permissions to enable remote support log bundle collection for Horizon Connection Server.

Collector Health

Now available is a new Collector Health page. This page replaces the previous Collector Details page within Skyline Advisor. Clicking on Show Collector Details now displays the health of all Skyline Collectors registered with your Cloud Services Organization. Furthermore, each configured product health is also displayed.

Note that the Data Collection state and Product Configuration state are separate, even though the Product Configuration state is a sub-component of each Skyline Collector. For example, a Skyline Collector Product Configuration state, located to the right of the Skyline Collector name and version within the Collector Health page may state Healthy, while a Product Configuration state is Communication Issues or Insufficient Privileges.

Federated Identity Management

Skyline Advisor now supports federated identity management. You can now use your corporate domain account to access Skyline Advisor, within VMware Cloud Services. To set up federated identity management, please see the Setting Up Federated Identity Management documentation. After completing the setup of federated identity management, ensure to add applicable Skyline service roles to each corporate domain user. These roles include Skyline Advisor, and Skyline Collector.

What's New | October 16th, 2019

Upgrade Recommendations

Easily navigate through upgrade recommendations based on your current product versions, and view the Findings and Objects that will be remediated with each upgrade.

Note: The current version and build displayed within Upgrade Recommendations is only available for ESXi today. The current version and build of other products and solutions will not be displayed.

Last Analysis Timestamp

Time of last analysis displayed for the following:

Environment
Collector
Findings

Data Analysis Message Upon First Login

When customers log into Advisor after installing their first Skyline Collector, they will see an alert message informing them that data analysis is in progress and they will begin seeing proactive Findings & Recommendations within 48-52 hours.

What's New | September 30th, 2019

Initial Analysis Period

After installing, configuring, and registering your Skyline Collector, customers are now notified that an initial analysis period of 48 hours is required before environment details, proactive findings and recommendations, and Log Assist will be available within Skyline Advisor.

Last Analysis

The time when the analysis was completed for the following features is now displayed as Last Analysis, with the date and time when the analysis was completed. An analysis is usually completed every 48 to 52 hours.

Environment Details
Collectors
Inventory
Proactive Findings

What's New | September 18th, 2019

Email Notification

Customers can now receive email notifications based upon the following events within Skyline Advisor:

Notify when a Skyline Log Assist transfer request has been initiated by VMware Global Support Services (GSS) Technical Support Engineer (TSE).
Notify when new features and functionality are made available within Skyline.
Notify when a new critical finding has been discovered within the customer environment.
Notify when the Skyline Collector root password is about to expire.

The Skyline Advisor user can specify their email notification preferences within the Skyline Advisor Settings page.

ESXi Hosts Managed Directly by vCenter Server

ESXi hosts that are being managed by a vCenter Server, but not within a Cluster, are now visible within Skyline Advisor. Proactive findings and recommendations will now be generated for these ESXi hosts, if applicable. Furthermore, support log bundles for ESXi hosts not within a Cluster can now be transferred to VMware GSS using Skyline Log Assist.

Findings Tooltip

A tooltip for each Finding Severity defining the impact the finding could have on your environment is now available.

What's New | August 20th, 2019

Products Linked in Inventory View

The Products Linked column within the Inventory view displays all products integrated with a product. For example, a vCenter Server is integrated with NSX Manager, Horizon Connection Server, and vRealize Operations Manager. All 3 of these object names are displayed within the Products Linked column, for the vCenter Server, within Inventory view.

Improved Filter Capabilities

A filter applied to Findings is also applied to the affected objects for a Finding. Now, only affected objects for the filter applied will be shown for the Finding. Previously, all affected objects were shown for a Finding, including those not filtered-on.
A filter applied is maintained when returning to the Findings page after viewing a Finding. Previously, a filter would be cleared when returning to the Findings page after viewing a Finding. Now, a user must explicitly clear a filter that has been applied.

Note: Selecting a top-level inventory object, such as a vCenter Server, also selects all sub-level inventory objects, such as Datacenters, Clusters, and ESXi hosts. If you only want to see Findings for the chosen vCenter Server, you must de-select the objects beneath the vCenter Server. For the vCenter Server, de-selecting the Datacenter also de-selects the Cluster(s), and ESXi hosts within that Datacenter.

NSX-V Environment Details

NSX-V Object count is now displayed within the Environment section of the Dashboard. The NSX-V object count includes the total number of NSX-V Manager(s), NSX-V Edge(s), and NSX-V Controllers.

What's New | July 17th, 2019

Dashboard View

Dashboard View provides an overview of your Skyline deployment. Details provided in Dashboard view include account details, environment details, Collector details, a summary of findings by severity and category, Log Assist history, open Support Requests, and updates/resources. The Dashboard view replaces the previous Home view within Skyline Advisor.

Environment details within the new Dashboard view now include Horizon and vRealize Operations Manager details.

Display all Open Support Requests

Customers can see all their open Support Requests in the Skyline Advisor Dashboard view.

New Solution Tags

VCF and VCF-VxRail solution tags are now displayed within the Inventory view. These Solution Tags will appear if a customer has deployed a VCF, VCF-VxRail, and/or VVD-VxRail integrated solution within their environment. The version of VxRail deployed will now also appear within Inventory view for ESXi hypervisor hosts that are part of a VxRail integrated solution.

New vSphere Proactive Findings

10 new Proactive Findings for vSphere have been added.

7 of the new Proactive Findings identify potential issues within your environment.
2 of the new Proactive Findings identify the Microarchitectural Data Sampling (MDS) vulnerabilities (CVE-2018-12126, CVE-2018-12127, CVE-2018-2130, and CVE-2019-1091).
1 of the new Proactive Findings identifies out-of-bounds read and use-after-free vulnerabilities, as documented in VMSA-2019-09.

Enhanced Search Capabilities

We have made it easy to search by the name of the object in the Inventory, Findings, and Log Assist pages by introducing a new Search text box. You can now search for any Inventory object to quickly filter a particular object or objects. Objects that contain the searched "text" will be returned in your search, highlighted in yellow.

Other Enhancements

The Feedback button has been re-located to the right-side of the Skyline Advisor window, next to the In-Product Support button. The previous location of the Feedback button hid information displayed within Skyline Advisor.

What's New | June 4th, 2019

Configuration Findings Now Available to Production Support Customers

Production Support customers will now receive findings and recommendations based upon a configuration that could potentially impact stability and reliability. The Configuration Finding recommendation will align with a VMware Validated Design decision.

InActivity Notifications

If a customer has not logged into Skyline Advisor for 30 days or more, the customer will receive an email notification encouraging them to log in to Skyline Advisor and view their current proactive findings and recommendations.

Inventory Enhancements

Inventory now includes Horizon and vRealize Operations (vROps) inventory details. For Horizon, you can view the version, build, and Pod for deployed Horizon Connection Servers. For vRealize Operations, you can view the version and build of vRealize Operations Manager appliances.

Filter Enhancements

Customers can now filter by Patch / Upgrade, Configuration, and or Troubleshooting finding type.

Log Assist Enhancements

Enhanced Log Assist user interface that now includes the following:

Check to ensure the user account used to add the product endpoint to the Skyline Collector as the required privileges required to perform a log transfer using Skyline Log Assist.
Ability to validate required user account privileges to perform a log transfer using Skyline Log Assist.
Check to ensure the ESXi host from which you are initiating a log transfer request is Connected to the vCenter Server.

Other Enhancements

Ability to re-size the left-hand side panel on Findings and Log Assist pages for a greater view of complex and nested inventory.
Improved message handling when logging into Skyline Advisor.

What's New | March 28th, 2019

Proactive Support for Horizon View and vRealize Operations Manager

In addition to vSphere, vSAN, and NSX, Skyline will now surface Proactive Findings for Horizon View and vRealize Operations Manager within Skyline Advisor, giving customers the ability to improve stability, reliability, and security across their Software-Defined Data Centers and Virtual Desktop environments.

Inventory View

Customers can view a consolidated listing of their vSphere, vSAN, and NSX infrastructure, as well as deployment identification for Dell VxRail and VMware, Validated Designs (VVD). The identification and tagging of VxRail and VVD deployments will help customers and VMware Technical Support to better understand and support multi-product solutions.

Mute Findings and Objects

Customers can mute (hide) specific inventory objects and Proactive Findings that they want to delay remediation of for a period of time. They can unmute Muted Findings and objects at any time.

Consolidated Operational Summary Report (OSR) for Premier Services customers

Based on customer and employee feedback, a consolidated. ZIP file is now available for Premier Services customers from the OSR Library in Skyline Advisor. The. ZIP file contains the Operational Summary Report (OSR) along with a CSV for every Proactive Finding. Included within each CSV are details of the finding, the risk if not remediated, recommendations, and a list of all affected objects.

Log Assist Enhancement

Customers and VMware Technical Support Engineers can now search for objects in Log Assist based on the object names. This will assist in speeding up the Log Assist request process in large, complex environments.

Detailed Proactive Finding Information

Customers can now bulk-export proactive finding details to assist with remediation. The details of each proactive finding, in CSV format, can be used by customers to perform automated and orchestrated remediation of potential issues identified by Skyline.

What's New | November 8th, 2018

Skyline Advisor Log Assist

Skyline Log Assist is now available within Skyline Advisor. Skyline Log Assist is an additional tab within Skyline Advisor, next to Account Details, Proactive Findings, and OSR Library (Premier Services Only). Skyline Log Assist enables the customer to initiate the process of a support log bundle transfer to VMware Global Support Services for the purposes of troubleshooting an open Support Request. Additionally, VMware Technical Support Engineers (TSEs) now have the ability to request logs from objects within your environment. A request from a Technical Support Engineer to the customer requires customer approval before the log upload process begins.

Initiate Log Transfer

The Initiate Log Transfer tab allows for the following:

Select which object, or objects, within the vCenter Server Inventory to initiate log transfer from.
Select an open Support Request to attach the logs to for review by VMware Global Support Services (GSS).
Initiate Log Transfer to VMware.

Customers will receive an email notification when a VMware Technical Support Engineer (TSE) requests a support log bundle. The VMware TSE will receive a notification when the customer approves or denies the support log bundle request. The VMware TSE will receive a final notification once the support log bundle is available for review.

Log Library

The Log Library tab allows you to review current and previous log transfer activity. Details about each log request include:

Name
Initiated Time/Date
Associated Support Request (SR)
Initiated By
Actioned By
Last Updated
Status

Additional information about Skyline Log Assist can be found in the Skyline Advisor Getting Started Guide.

Skyline Advisor Proactive Findings

Navigation

A navigation pane is now available on the left-hand side of the Skyline Advisor page when viewing proactive findings, and when using Log Assist. This navigation is very similar to that of the vCenter Server and will allow you to focus on all proactive findings for a particular object, or objects. Also, the navigation will be used to select an object, or objects, within Skyline Log Assist for the purpose of uploading logs to VMware for the purposes of technical support.

Filter

The ability to filter proactive findings and recommendations by Object, Severity, Category is now available within the Navigation pane located on the left-hand side of Skyline Advisor.

What's New | Sept 27, 2018

Account Details

The Skyline Advisor Account Details page provides you the following information:

Account ID
Number of registered Skyline Collectors.
Total number of vCenter Servers added to VMware Skyline.
Total number of ESXi Hosts added to VMware Skyline.
Total number of Virtual Machines added to VMware Skyline.

The amount of time lapsed since product usage data was analysed by VMware Skyline, for the purposes of updating proactive findings and recommendations.
The time when product usage data will be analyzed next by VMware Skyline, for the purposes of updating proactive findings and recommendations.
All Skyline Collectors configured within the customer's environment, including Collector ID, Collector Name, Version, Status and Last Activity.

Expanding each Skyline Collector within the Account Details page displays each vCenter Server and/or NSX Manager added to that particular Skyline Collector. Expanding the vCenter Server or NSX Manager displays inventory details.

Proactive Findings

The Skyline Advisor Proactive Findings page provides you the following information:

A breakdown of the number of proactive findings, based on the level of severity. Severity levels include Critical, Moderate, and Trivial.
A breakdown of the number of proactive findings, based on the category. Categories include Compute, Network, Security, and Storage.
Each proactive finding is displayed, either in card view (default) or list view. Clicking a proactive finding displays more detail about the finding, including:
- Finding ID: A unique ID that can be used to ask questions and search for more information related to that particular finding.
- Date Found: When the finding was discovered within the customer's environment.
- Severity: Critical, Moderate, or Trivial.
- Description: Provides information on the potential issue discovered within the customer's environment.
- Recommendations: Provides information on how to remediate the potential issue within the customer's environment. Recommendations can reference a VMware Knowledge Base article, Best Practice, Security Advisory, or other official VMware article, document, or whitepaper.
- Affected Objects: The individual objects that could be impacted by the potential issue. Customers can view the affected objects either within the same page, or export the affected objects to a CSV file for use in configuration management tools. A Search bar provides the ability to search for a particular object within the proactive finding.

Search and Filter capabilities are available. This includes the ability to search for a specific proactive finding or description, or filter proactive findings based upon the severity level, category, or source/object name.

OSR Library

The Skyline Advisor OSR Library page is available only to Premier Services customers. Production Support customers will access all of their proactive findings within the Skyline Advisor Proactive Findings page. Operational Summary Reports will continue to be generated for Premier Services customers. These Operational Summary Reports will contain advanced proactive findings only, which may require additional troubleshooting or assistance from a Premier Services Technical Support Engineer.  

The Skyline Advisor OSR Library page provides you the following information:

Operational Summary Report Name.
The Operational Summary Report created date.

The Operational Summary Report type, either standard or custom.

Standard Operational Summary Reports are automatically created by VMware Skyline. They are created on a scheduled basis and automatically populated within the OSR Library.
Custom Operational Summary Reports are created by the Premier Services Support Account Manager (SAM), Support Account Engineer (SAE), or other customer-supporting roles. An example of a custom Operational Summary Report could include all Critical severity proactive findings, within the Network category.

The ability to Download Operational Summary Reports (OSR).

Filter capabilities are available. Customers can filter available Operational Summary Reports based upon the date created, and report type (standard/custom).