vRealize Operations Cloud | 29 MAR 2022 |

VMware vRealize® Operations Cloud™ gives IT and cloud ops teams self-driving operations powered by artificial intelligence (AI) to optimize, plan and scale their private, hybrid and public clouds for consistent operations to drive agility and innovation. For more information, see product documentation and visit https://cloud.vmware.com/vrealize-operations-cloud.

Contents

What's New March 29, 2022

vRealize Operations Cloud is now available in:

  • India

In addition to the following regions:

  • Japan
  • Asia Pacific (Sydney)
  • Brazil
  • Canada
  • Germany (Frankfurt)
  • Singapore
  • United Kingdom
  • US West (Oregon)

What's New February 28, 2022

Resolved Issue

vRealize Operations Cloud update to address a critical resiliency related issue to the cost engine. 

What's New January 27, 2022

Here are new features in the cloud offering:

vRealize Operations Cloud Proxy Enhancements

  • vRealize Operations Cloud Proxy Resiliency
    • vRealize Operations cloud proxy now provides enhanced resiliency to handle network interruptions during upgrade.

    • Improved connection load management between vRealize Operations cloud proxy and the cloud to minimize drops in environments with high load.

  • vRealize Operations Cloud Proxy Troubleshooting

    • Users would now see error messages related to incorrect OTK (used while deploying the cloud proxy) in the logs.

    • vRealize Operations Cloud customers would now be automatically notified to manually upgrade Cloud Proxy in case of upgrade failures due to network interruptions.
    • Users can now troubleshoot cloud proxy connection and upgrade related issues by referring to the updated Cloud Proxy Troubleshooting topic.

    • Cloud Proxy FAQ topic to help with connection, sizing, migration and high availability related queries.

  • Fixes

    • Log rotation fixes for efficient partition management in cloud proxy VM.

    • Deletion of cloud proxy now removes any deleted local users from the orphan content section.

vRealize Operations Cloud In-App Enhancements

  • Region Selection
    • Organization owner can now select the region where they want vRealize Operations Cloud service will be hosted. They can choose from the supported list of regions during the service activation step. For more information, see How to Get Started with vRealize Operations Cloud.
  • In-App Purchase Experience
    • vRealize Operations Cloud now provides the ability for the admin to initiate the purchase of the service from within the UI. User will be redirected to the vRealize Cloud Subscription Manager which provides the admin the capability to purchase the service. For more information, see: vRealize Operations Cloud Trial Experience

New ​In-App Guides

  • vRealize Operations Cloud has a host of new in-app guides. Explore these new set of guides to understand Performance and Availability related aspects in vRealize Operations Cloud. Note: In-app guides are multi-step guided walk throughs that are designed to help the users to complete a workflow within vRealize Operations Cloud. For more information, see: In-App Guided Tours.

 vRealize Operations Cloud Retention Policy Update

  • Data Retention policy configured will now also apply to Historical Data (Objects, Metrics, Properties and Reports) retained in the system after deleting Cloud Accounts. For more information, see List of Global Settings.

Known Issue

  • The Virtual Machine type of object is created when open source telegraf is run on an unmanaged VM, and the object relationship is incorrect. There is no work around for this issue. 

Resolved Issue

  • A number of product fixes are included as part of this update. See detailed list in KB 87478

What's New December 06, 2021

vRealize Operations Cloud is now available in:

  • Japan

In addition to the following regions:

  • Asia Pacific (Sydney)
  • Brazil
  • Canada
  • Germany (Frankfurt)
  • Singapore
  • United Kingdom
  • US West (Oregon)

What's New October 12, 2021

For the complete list of new features and known issues in the October 12th, 2021 update, see the vRealize Operations release notes. Here are new features in the cloud offering:

One-click activation of vRealize Operations Cloud service from VMware Cloud on AWS.

  • Users can now activate vRealize Operations Cloud from within the VMware Cloud on AWS UI. This eliminates the manual configuration steps needed to enable vRealize Operations Cloud for a SDDC, including the elimination of installation & configuration of vRealize Operations cloud proxy. Ongoing management of vRealize Operations cloud Proxy – the collector that previously had to be managed by the customer - will be managed by VMware. For more information, see: Activation of vRealize Operations Cloud from VMware Cloud on AWS.

Product walk throughs through in-app guides

  • In-app guides are multi-step guided walk throughs that are designed to help the users to complete a workflow within vRealize Operations Cloud. These guides are to help users to complete the various core workflows. The guides provide navigation to the user through the product pages providing valuable information to quickly complete the task. The in-app guides can be accessed via the guide launcher icon. Appropriate guides are shown based on the user's role. For more information, see: In-App Guided Tours.

Configure data collection interval and retention period.

  • Data collection interval for objects and retention period for time series data, alerts/symptoms, historical actions and configurations can now be edited. For more information, see List of Global Settings

Integrations replaces Marketplace and Repository 

  • vRealize Operations Cloud now offers streamlined data collection account management. You can activate or deactivate cloud solutions, other accounts, native management packs and uninstall the other management packs from the Repository tab of the Integrations page.
  • Single page for all the adapter configurations:
    • Cloud Accounts
    • Other Accounts
    • Integrations
    • Repository
    • Marketplace
  • VMware Management Packs which are updated for vRealize Operations Cloud are:
    • SDDC Health Monitoring Solution 8.6

    • vRealize Operations Management Pack for VMware Cloud Director 8.6

    • vRealize Operations Management Pack for vRealize Orchestrator 3.2

    • vRealize Operations Management Pack for Kubernetes 6.1x

  • For more information, see the Streamlined Data Collection Account Management section of the vRealize Operations 8.6 Release Notes.

What's New August 04, 2021

vRealize Operations Cloud is now available in:

  • United Kingdom
  • Brazil

In addition to the following regions:

  • Canada
  • Germany (Frankfurt)
  • US West (Oregon)
  • Asia Pacific (Sydney)
  • Singapore

What's New July 13, 2021

This release is a minor update for enhanced security and addressing bug fixes. For the complete list of resolved issues see the vRealize Operations Manager release notes. Following is the vRealize Operation Cloud specific update.

vRealize Operations Cloud Management Pack for Managed Service Providers (MSP) 

  •  vRealize Operations Cloud Management Pack for Managed Service Providers (MSP) helps service providers to unify their multi-site vRealize Operations Cloud deployments into a single pane-of-glass.  In the context of the vRealize Operations Cloud Management Pack, multi-site means running multiple vRealize Operations Cloud instances for the tenants. The management pack will provide the ability to have unified view of the inventory across the tenants. The management pack will be metered as 1 OSI per tenant that is managed using the management pack.

What's New June 29, 2021

vRealize Operations Cloud is now available in:

  • Singapore

In addition to the following regions:

  • Canada
  • Germany (Frankfurt)
  • US West (Oregon)
  • Asia Pacific (Sydney)

What's New April 15, 2021

For the complete list of new features and known issues in the April 15th, 2021 update, see the vRealize Operations Manager release notes. Here are new features in the cloud offering: 

Support for Open source Telegraf agent.

Integration with vRealize Log Insight Cloud now supports 16 new NSX-T object types.

vRealize Operations Cloud Billing Dashboards

  • Two new dashboards to see the billing and usage details for standalone vRealize Operations Cloud and vRealize Operations as part of vRealize Cloud Universal (vRCU) 
    • vRealize Operations Cloud Billing: For vRealize Operations Cloud standalone
    • vRealize Cloud Universal Billing: For vRealize Operations bundled with vRCU  
  • Visualize current and historic OSIs/CPUs consumption across different object types​ 
  • Ability to see a list of all billable object types in the system. 
  • No need to manually add new object types as and new Management Packs are installed. The dashboards will automatically include newly added object types. 
  • Metrics are added under Universe object to monitor OSI count & Object count​ 

    • Universe -> Billing Objects -> Summary -> Total Object Count 

    • Universe -> Billing Objects -> Summary -> Total OSI Count 

    • Universe -> Billing Objects -> Adapters -> <Adapter Type> -> Object Types -> <Object Type> -> Object Count 

    • Universe -> Billing Objects -> Adapters -> <Adapter Type> -> Object Types -> <Object Type> -> OSI Count 

  • Users are recommended to create alerts depending upon their usage, subscription limits and appetite to pay for on-demand usage 

  • List of metered Objects and associated OSI counts https://cloud.vmware.com/vrealize-operations-cloud/pricing  

  • For more information, see the following topics: 

Known Limitation

  • With the latest update of vRealize Operations Cloud, the cloud proxy needs to be updated to the latest as well.  If there is an issue with the upgrade that results in the cloud proxy not being updated automatically, contact VMware Support.
  • You can check the version of the cloud proxy by navigating to the Administration -> Management -> Cloud Proxies page. You should have version 8.4.0.17863946 or higher. 

Fixed Limitation

  • The following known limitation is fixed: Upgrade check for cloud proxy is disabled. For workaround, see KB 82471.

What's New February 12, 2021

vRealize Operations Cloud is now available in:

  • Canada

In addition to the following regions:

  • Germany (Frankfurt)
  • US West (Oregon)
  • Asia Pacific (Sydney)

You have the option to request for the vRealize Operations Cloud service in one of the supported regions, to comply with your organization's data sovereignty and data separation requirements. This is a one-time choice that you can make before starting to use vRealize Operations Cloud. 

What's New February 04, 2021

For the complete list of new features and known issues in the February 04, 2021 update, see the vRealize Operations Manager release notes. Here are new features in the cloud offering: 

In-product Feedback:

  • Provide feedback using forms available within the vRealize Operations Cloud service portal.
  • Feedback forms are completely optional and you can unsubscribe at any time. Once unsubscribed, you won’t see those forms again, and you won’t be able to subscribe again.

vRealize Operations Management Pack for Horizon:

  • Manage and monitor the health of your Horizon environment using vRealize Operations Management Pack for Horizon, which is now available in the in-product Marketplace.
  • vRealize Operation Cloud billing for Horizon Management Pack
    • 1 OSI = 4 VDI VMs
    • 1 OSI = 4 RDS Hosts
    • 1 OSI = 1 Connection sever

vRealize Operations Billing Usage Dashboard:

  • The vRealize Operations Billing Usage dashboard is now available. It displays a list of objects that are being metered towards the vRealize Operations Cloud license. If you want to monitor new object types (from installing management packs), you can create a new dashboard by doing the following: 
    1. Clone the dashboard
    2. Edit the Object List widget
    3. Add object types by choosing Output Filter > Advanced > Object Types
  • Note that nested ESXi Hosts are excluded from billing. For example, vSAN Witness Hosts

Known Limitation

  • Upgrade check for cloud proxy is disabled. For workaround, see KB 82471.
  • vRealize Operations Cloud supports vRealize Orchestrator Management Pack where the vCenter and vRealize Orchestrator are still on-prem, but the workflows have certain limitations. vRealize Orchestrator Management Pack Out-Of-the-Box workflow Apply Host Security Configuration Rules and the dependent workflows such as Configure Host Security Configuration Data are not supported. For workaround, see KB 82804.

Known Issue

  • You cannot raise a support request from the vRealize Operations Cloud support panel, because the link does not open. 

    Workaround: Open a support request from the VMware Cloud services support panel, or contact GSS via the chat feature in the vRealize Operations Cloud support panel. For more information, see the How Do I Get Support topic. 

What's New November 17, 2020

vRealize Operations Cloud is now available in:

  • Germany (Frankfurt)

In addition to the following regions:

  • US West (Oregon)
  • Asia Pacific (Sydney)

You have the option to request for the vRealize Operations Cloud service in one of the supported regions, to comply with your organization's data sovereignty and data separation requirements. This is a one-time choice that you can make before starting to use vRealize Operations Cloud. 

Note: vRealize AI Cloud is not yet available in the new regions. 
 

What's New October 6, 2020

For the complete list of new features and known issues in the October 6, 2020 update, see the vRealize Operations Manager release notes. Here are new features in the cloud offering: 

  • vRealize Operations Cloud Specific:
    • Enhanced service availability providing 99.9% SLA, maintenance period for upgrades reduced to near-zero​ downtime.
    • Simplified migration of custom content from vRealize Operations on-prem to vRealize Operations Cloud. Link to documentation: Managing Content.
    • Improved user synchronization with VMware Cloud Services Platform, allowing users to import enterprise and customer user groups into vRealize Operations Cloud.
    • VMware hosted email support for alert notification and reports. Link to documentation: VMware Hosted Email plug-in for Outbound Settings.
    • Support for sending SNMP Trap notifications. Link to documentation: Add an SNMP Trap Plug-In for vRealize Operations Cloud Outbound Alerts.
    • In-product marketplace for vRealize Operations Cloud extensibility using Management Pack for easy access and installation. 
    • vRealize Operations cloud proxy offers CLI commands and can now be monitored as an object from vRealize Operations Cloud. Link to documentation: Using the Cloud Proxy Command-Line Interface on Cloud.
    • Localization of in-product support panel. View help text and documentation link in your own preferred language.
  • Exclusive capabilities in vRealize Operations Cloud: 
    • Near real-time monitoring - 20 seconds - for vSphere Clouds​ for better observability. Link to documentation: Configure a vCenter Server Cloud Account in vRealize Operations Cloud.
    • Application Performance Monitoring tool integration providing support for AppDynamics, Datadog, Dynatrace, and New Relic.  Link to documentation: Application Integration.
    • Enhanced vRealize Log Insight Cloud Integration including log-metric correlation and enhanced dashboards​.
    • Enhanced Skyline Integration expanding proactive issue avoidance, troubleshooting and integrated workflows with capabilities such as launching Troubleshooting Workbench from Skyline Findings and in-context launch of Objects Details from Objects in Skyline. Link to documentation: VMware vRealize Operations Management Pack for VMware Skyline.
  • Exclusive with vRealize Cloud Universal:
    • Choice of Advanced or Enterprise edition of vRealize Operations Cloud. Details here: vRealize Cloud Universal.
    • vRealize Cloud Federated Analytics for managing multiple vRealize Operations Cloud and vRealize Operations OnPrem instances. Link to documentation: vRealize Cloud Federation Adapter.
    • vRealize AI Cloud for self-tuning and continuous optimization of vSAN clusters. 

Known Limitations

  • Cloud Proxy
    • With the latest update of vRealize Operations Cloud, the cloud proxy needs to be updated to the latest as well.  If there is an issue with the upgrade that results in the Cloud Proxy not being updated automatically, contact VMware Support.
    • You can check the version of the cloud proxy by navigating to the Administration -> Management -> Cloud Proxies page. You should have version 8.2.0.16992050 or higher. 
  • Cloud Federation Adapter
    • Manually stop and start the adapter instances to get the latest changes and start the collection of the newly added metrics.
    • Due to the changes in the Metrics Configuration file, after upgrading the Cloud Federation Adapter, manually stop and start the Cloud Federation Adapter instances to get the latest changes and start the collection of the newly added metrics. 
  • Integration of vRealize Operations Cloud and vRealize Log Insight Cloud currently not supported for VMware Cloud on AWS (VMC).

Known Issues

  • Attempting to activate or deactivate an Application Monitoring agent in a Windows endpoint fails after a content upgrade, if the Windows endpoint Application Monitoring agent has already been bootstrapped in an earlier version.

    In the Manage Agents tab, plugins fail to activate/deactivate in vRealize Operations Cloud

    Workaround: Contact VMware Technical Support

What's New August 11, 2020

vRealize Operations Cloud is available in the following two AWS regions:

  • US West (Oregon)
  • Asia Pacific (Sydney)

You have the option to request for the vRealize Operations Cloud service in one of the two supported regions, to comply with your organization's data sovereignty and data separation requirements. This is a one-time choice that you can make before starting to use vRealize Operations Cloud.  

What's New July 09, 2020

  • A chat feature is available in the support panel. You can contact VMware support engineers and customer support representatives using the chat feature.

Resolved Issues

  • vRealize Automation Cloud Integration is now available. For more information, see vRealize Automation 8.X in the VMware vRealize Operations Cloud Configuration Guide.
  • For an additional list of resolved issues, see the vRealize Operations Manager release notes.  

Known Issues

  • After you uninstall a telegraf agent, the Operation Status displays, "Uninstall in Progress" instead of "Uninstall Success" in the Administration > Manage Agents screen. As a workaround, uninstall the agent once again. For more information, see Uninstall an Agent in the VMware vRealize Operations Cloud Configuration Guide.

What's New June 02, 2020

Resolved Issues

  • Cloud proxy is affected by Authentication Bypass and Directory Traversal vulnerabilities. The Common Vulnerabilities and Exposures project (cve.mitre.org) has assigned the identifiers CVE-2020-11651 (Authentication Bypass) and CVE-2020-11652 (Directory Traversal) to these issues. This is now addressed. 
  • An issue with Service Discovery, which was handling data collection status for deleted and powered-off VMs incorrectly, is resolved. Learn about Service Discovery by clicking this link

What's New April 14, 2020

For the complete list of new features and known issues in the April 14 2020 release, see the vRealize Operations Manager release notes. Here are new features in the cloud offering: 

vRealize Operations Cloud Infrastructure

  • Connect and manage on-premise end point such as vCenter through locally installed Cloud Proxies.
    • Install cloud proxy into VMware Cloud if vCenter does not have a public IP address. 
    • Cloud proxy supports Network proxy (HTTP/HTTPS proxy) to connect to vRealize Operations Cloud.
    • Cloud proxy instances can be combined into Collector Groups for high availability.
    • Automatic upgrade of cloud proxy instances when vRealize Operations Cloud is updated.
  • Cloud proxy to manage the application monitoring agents:
    • Manage the life cycle of application monitoring telegraf agents directly from Administration → Inventory → Manage Agents.
    • Start managing applications and configuring agents via Home → Manage Applications → Monitor Applications.
  • Ability to connect to on-premise servers, through cloud proxy, for the following outbound plugins:
    • Standard Email plugin
    • Rest notification plugin

Cloud Management Platform

  • Integration of vRealize Operations Cloud with vRealize Log Insight Cloud
    • Integration is automatically configured when both these services are running in a single Cloud Services organization.
    • View logs in context of the selected object in vRealize Operations Cloud.
    • Launch into the full capabilities of vRealize Log Insight Cloud at the click of a button.

Known Limitations

  • You cannot install any non-native Management Pack. Contact VMware to request installation of non-native management packs. 
  • Dashboard sharing using URL, Email and Embed options is not available.
  • Custom compliance benchmark is not supported.
  • OPSCLI is not supported. Use REST APIs instead.
  • Following outbound plugins are not supported:
    • SNMP Trap Plugin
    • Log File Plugin
    • Smarts SAM Notification Plugin
    • Network Share Plugin
  • You cannot change the collector for a vCenter adapter. As a workaround, delete the vCenter adapter using suite-api.
  • You must specify a working NTP server when you deploy the cloud proxy OVF. Alternatively, ensure that the ESXi on which the cloud proxy runs has an NTP server specified. 
  • Day2 Workload Optimization for vRealize Automation Cloud managed VMs is not fully functional in vRealize Operations Cloud. The VMs managed by vRealize Automation Cloud will not be relocated when executing the Optimize Now action from the Workload Optimization plan generated by vRealize Operations Cloud. The status in the UI will show failure, but this does not have any negative impact. Workload Optimization for other VMs that are not managed by vRealize Automation Cloud is not impacted.

Known Issues

  • vRealize Automation Cloud Integration is unavailable.
  • Organization member role doesn't work with VMC cloud account configuration. The workaround is to use the organization owner role to generate the API token for VMC cloud account credentials.
  • If you have more than one VMware Cloud services org, and you receive a resource alert notification, clicking the notification takes you the default org and not the org from which the notification originated. After you click the resource alert notification, you see a blank page because the notification takes you to the default org.
  • The API endpoint https://vrops-alerts.getsandbox.com/alerts responds with HTTP 400 if you add a trailing slash to the URL (https://vrops-alerts.getsandbox.com/alerts/). Do not use a trailing slash when you test the connection.
  • The links displayed in the widgets of some AWS dashboards fail, because of incorrect URL mapping. As a workaround, add the correct prefix to the hard coded redirect path ui/index.action#/dashboards/dashboard/1803b3c9-8556-4469-b099-6a31eb789a3e. The prefix depends on the organization which hosts your instance of vRealize Operations Cloud. The following widgets are affected: 
    • AWS-Inventory Dashboard - Compute widget with hyperlink for EC2 resource
    • Storage Dashboard - EBS Volumes widget with hyper link on region(s)
    • Compute:EC2 Dashboard - EC2 widget where hyperlink is on regions
check-circle-line exclamation-circle-line close-line
Scroll to top icon