Import or Inventory Sync of vRealize Suite Product Fails

The import or inventory sync of vRealize Suite product fails with an error message.

Cause

When the keyUsage does not have the digitalSignature attribute in the HTTPS certificate of target product, the import or inventory sync of the vRealize Suite product fails with an error message.

Solution

Perform the following steps:

1. Click the padlock icon in the address bar of a browser (Chrome, Edge, or Firefox), and then click Certificate.
2. Click Details, and then click Key Usage.
3. Verify if the digitalSignature attribute is present in the keyUsage. If the digitalSignature attribute is not present, replace the certificate on the target product with the certificate that has the digitalSignature attribute present in keyUsage.