When performing license-related operations in vRealize Automation 7.6, the corresponding tasks get into an non-responsive state, and continue to run longer than expected time.

Cause

This occurs when FIPS is enabled in vRealize Suite Lifecycle Manager.

Solution

  1. Disable FIPS in vRealize Suite Lifecycle Manager from Lifecycle Operations > Home > Settings > FIPS Mode Compliance.
  2. Cancel the request that is in progress from the Requests page. Alternatively, the request can be deleted using API, if the option to cancel the request is not available.
  3. Trigger the cancelled request. If it is a system scheduled request, it triggers automatically after specific time interval.
    Note: The FIPS mode must be disabled in vRealize Suite Lifecycle Manager to avoid this issue. If FIPS is enabled, then the issue occurs.