When performing license-related operations in vRealize Automation 7.6, the corresponding tasks get into an non-responsive state, and continue to run longer than expected time.
This occurs when FIPS is enabled in vRealize Suite Lifecycle Manager.
- Disable FIPS in vRealize Suite Lifecycle Manager from Lifecycle Operations > Home > Settings > FIPS Mode Compliance.
- Cancel the request that is in progress from the Requests page. Alternatively, the request can be deleted using API, if the option to cancel the request is not available.
- Trigger the cancelled request. If it is a system scheduled request, it triggers automatically after specific time interval.
Note: The FIPS mode must be disabled in vRealize Suite Lifecycle Manager to avoid this issue. If FIPS is enabled, then the issue occurs.