VMware Identity Manager Day 2 Operations Fail When the Root Password Expires

VMware Identity Manager Day 2 operations such as upgrade or root password update fails when the root password of VMware Identity Manager expires.

Solution

1. Login to the virtual appliance console of VMware Identity Manager in vCenter Server.
2. Update the root password of the VMware Identity Manager virtual appliance.
3. Login to vRealize Suite Lifecycle Manager and run the inventory sync of VMware Identity Manager. Update the root password of VMware Identity Manager when retrying a failed inventory sync request.
4. Trigger the Day 2 operations of VMware Identity Manager.

Solution